Open Door Family Medical Centers

Making Quality Healthcare Accessible to All

We looked at every system under the sun and the good news is that we didn’t have the resources in the early 2000s. . . . There was a lot of innovative work taking place in New York City. We heard about eClinicalWorks. When we showed it to all of our physicians it was absolutely the system they preferred most. It is the most physician-friendly system on the market. And it is the most flexible and adaptable. We were absolutely thrilled with the system and the price."

 



The Organization:

  • Type of Organization: FQHC
  • Providers: 78 providers
  • Locations: 9 sites
  • Active Patients: 40,000+
  • Specialty: Comprehensive health services for the entire family

Problem:

Open Door realized as early as 1996 that they needed an electronic medical record system to manage its patient charts. The paper-based system was outdated and not serving the providers or the patients. An estimated 3% of charts were missing on any given day and many charts were not legible, posing significant patient safety risks.

An additional objective was finding an electronic medical record system that was affordable and provided the many features that Open Door needed as an FQHC and as a provider of a wide array of medical, dental and behavioral health services to a diverse population.


Solution:

Open Door Medical Center selected the eClinicalWorks comprehensive EMR/PM solution for better patient care. The eClinicalWorks provided robust clinical and administrative capabilities:

  • UDS reports
  • Sliding fee schedules
  • Electronic claims & ERA
  • Comprehensive multi-specialty EMR
  • User-friendly and intuitive
  • Affordable

Results:

Open Door uses eClinicalWorks to establish provider panels and ensure that patients are consistently seen by their primary care provider; clinical performance metrics are maintained for populations of patients with chronic diseases; clinical decision support at the point-of-care is used by all care teams; patient registries are used for managing populations; e-Prescribing, electronic referrals, and electronic care planning tools are used to improve the safety and speed of care.

Clinical and Administrative Improvements:
  • Patient chart is accessible from all locations. There is no more moving paper charts from location to location.
  • Easy and secure access to critical patient information
  • Reporting tools identify high risk patients and patients with chronic illnesses who can benefit from additional care and counseling.
  • Tracks orders and results for all laboratory and diagnostic imaging
  • Bi-directional lab interfaces improves timeliness of reporting results to clinicians and patients.
  • Improved patient safety is realized due to e-Prescribing, allergy/interaction checking, and use of Telephone Encounters to document patient requests for refills of medication.
  • Patient records are available over a secure network, which improves coordination of care during after-hours on call, hospital rounding, and other times when the provider is not at the practice site but needs to render medical judgment.


About Open Door Family Medical Centers

Open Door Family Medical Centers is a Federally Qualified Health Center (FQHC), and Level 3 Patient-Centered Medical Home (PCMH), recognized by the National Committee on Quality Assurance (NCQA), and is the recipient of the 2010 HIMSS Davies Award for Excellence in the Community Health Organization category. Open Door provides affordable, quality healthcare for all, regardless of a patient’s ability to pay.


About eClinicalWorks

eClinicalWorks develops and implements health IT, including EMR/PM software, patient portals and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.


 Practice Info

Type: FQHC
Providers:  78 Providers
Locations:  9 sites in NY
Specialty:  Multi-Specialty
Active Patients:  40,000+
Award: 2010 Davies Award

 

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I recently joined Open Door, three months ago. Using eCW has been a very good experience for me. It only took a couple of days for me to get acquainted (with eCW) and already I feel very comfortable using it—almost second nature.

Dr. David Lar
Open Door, Pediatrics