Open Door Family Medical Centers
We looked at every system under the sun and the good news is that we didn’t have the resources in the early 2000s. . . . There was a lot of innovative work taking place in New York City. We heard about eClinicalWorks. When we showed it to all of our physicians it was absolutely the system they preferred most. It is the most physician-friendly system on the market. And it is the most flexible and adaptable. We were absolutely thrilled with the system and the price."
Problem:Open Door realized as early as 1996 that they needed an electronic medical record system to manage its patient charts. The paper-based system was outdated and not serving the providers or the patients. An estimated 3% of charts were missing on any given day and many charts were not legible, posing significant patient safety risks.
An additional objective was finding an electronic medical record system that was affordable and provided the many features that Open Door needed as an FQHC and as a provider of a wide array of medical, dental and behavioral health services to a diverse population.
Solution:Open Door Medical Center selected the eClinicalWorks comprehensive EMR/PM solution for better patient care. The eClinicalWorks provided robust clinical and administrative capabilities:
Results:Open Door uses eClinicalWorks to establish provider panels and ensure that patients are consistently seen by their primary care provider; clinical performance metrics are maintained for populations of patients with chronic diseases; clinical decision support at the point-of-care is used by all care teams; patient registries are used for managing populations; e-Prescribing, electronic referrals, and electronic care planning tools are used to improve the safety and speed of care.
Clinical and Administrative Improvements: