In support of its commitment to patient engagement, eClinicalWorks launched a $25 million patient engagement initiative in February 2013. This initiative is dedicated to developing a new business unit – healow™ | Health and Online Wellness – that provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient. Core to the concept of Patient-Centered Medical Home (PCMH) and Accountable Care, healow lays the foundation for both patients and providers to have access to the right information at the right time. This enables all stakeholders to make informed choices, improve treatment outcomes, promote overall wellness, and reduce cost.

Patient Health Access


Patient Portal


The healow Patient Portal, powered by eClinicalWorks, provides a secure communication channel between you and your patients and allows patients to be proactive in the management of their own health. They can review their personal health records (PHR), view lab results, request refills of authorized prescriptions, request referrals, request education material, or simply ask general questions. Now, with the healow app, patients can access their patient portal account securely and manage their family's healthcare anytime, anywhere.
Learn more about Patient Portal

Messenger 5.0

Messenger Makes Patient/Provider Communication Simple, Fast, and Effective

healow Messenger eliminates the need for costly reminder letters and time-consuming reminder calls. Messenger is a fully automated closed-loop communication system that leverages the information in the EMR to connect with patients.

Features Include:
  • Integrates workflows for increased office efficiency
  • Schedules jobs that compile lists of patients that are eligible for reminders, outreach campaigns, and educational materials
  • Communicates with the patient in their preferred method
  • Uses clinically relevant information to identify patients who should receive reminders for follow-up care
  • Generates lists of patients by specific conditions for reduction of disparities and outreach


Learn more about Messenger