Webster Medical Group, PC

Case Study - Webster Medical Group, PC

Paving the Way to Success

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“Support is superb! I can tell you we’ve had a situation where we needed immediate attention to our server, and they’ve been back in touch with us within like 10 minutes.”  — Michele Smith, Office Manager

Practice Info

  • Webster Medical Group
  • Type of Organization: Ambulatory
  • Size: Five Physicians
  • Location: Webster, NY
  • Specialty: Pediatrics, Internal Med. & Family Practice
  • Active Patients: 15,000+
  • Awards: Recipient of the first Heal V.3 EMR payment award from the State of New York
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Problem

Wanting to keep pace with the latest technology in the healthcare industry, Webster Medical Group pursued its search for an EHR that would provide the best method to increase productivity and patient care simultaneously.

Additional objectives for the EMR/PM system were:

  • Improve billing and accounts receivables
  • Increase patient response time
  • Improve efficiency for office staff and providers
  • Enhance technology to meet Meaningful Use objectives

Solution

Webster Medical Group found eClinicalWorks EMR/PM system met its practice management needs, complementing and enhancing their current workflow while achieving their goal of improving patient care.

  • Flexible and intuitive solution
  • Access to patient information
  • Customer focused support
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Results

Since implementing eClinicalWorks solution, Webster Medical Group has seen both clinical and administrative improvements that have:

  • Reduced the risk and costs of paper charts
  • Met Meaningful Use requirements
  • Received award recognition
  • Decreased paperwork and increased patient satisfaction

About Webster Medical Group, PC

Webster Medical Group, PC is a group practice offering comprehensive healthcare services in Rochester, NY. This five physician group specializes in pediatrics, internal and family medicine and provides high-quality patient care to a diverse patient population servicing 28,000+ number of patients annually.

About eClinicalWorks

eClinicalWorks develops and implements health IT, including EMR/PM software, patient portals and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

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