Taking Full Advantage of Your AI Scribing in eClinicalWorks

If your practice uses eClinicalWorks (eCW), you may already have access to AI Scribing with Sunoh.ai, which practices nationwide are using to ease the burdens of daily documentation.

For many healthcare organizations, the issue is no longer whether AI can help but whether their providers are taking full advantage of the AI documentation capabilities already available to them.

Creating accurate and complete clinical notes quickly and efficiently is key to effective healthcare today. Sunoh helps providers do exactly that while remaining better focused on the patient in the room.

Sunoh.ai isn’t a separate tool that requires providers to step outside their EHR workflow or learn a new process. All they need to do is obtain the patient’s permission, start Sunoh, and then conduct the visit as they normally would. Sunoh captures all clinical details and prepares a draft note that the provide then reviews and edits as necessary.

Real-World Results from eCW Practices

Oak Orchard Health in Western New York illustrates why AI scribing matters for busy care teams. With its more than 20 providers each seeing 20+ patients daily, the practice faced a documentation workload that put enormous demands on providers’ time and mental capacities.

Before implementing Sunoh, closing notes could take up to three days. With Sunoh in place, many providers were able to complete their notes by the close of the business day and no longer needed to take work home with them.

Oak Orchard Health’s experience also shows an important point for practices that may be hesitant to adopt AI scribing: The value becomes clear when the tool fits actual clinical workflows. Many providers there switched from other scribes to Sunoh because of its accuracy and effectiveness.

Saving Time at the Point of Care

Johnson Health Center, a 78-provider Federally Qualified Health Center in Virginia, offers another example of how Sunoh can improve documentation efficiency in a high-demand care environment.

According to Jason Spear, Chief Information Officer at Johnson Health Center, Sunoh.ai is saving providers 5 to 10 minutes per patient visit. That may sound modest in isolation, but the cumulative effect can be substantial. Across a full schedule, those minutes can add up to meaningful time returned to the provider, time that can be used for patient engagement, care coordination, or simply reducing the backlog of documentation.

Johnson Health Center also found Sunoh to be faster and more accurate than other solutions they had tried, especially for documenting HPI and capturing detailed visit notes. Providers have also used Sunoh’s multilingual capabilities with Spanish-speaking patients, supporting more seamless communication and more comprehensive documentation.

Adoption Often Spreads Once Providers See the Value

One of the clearest indicators that a clinical tool is working is when providers begin asking for it.

That was the experience at Sun Life Health in Casa Grande, Arizona. Trey Davis, Director of Information Systems, described how the organization began by deploying Sunoh with a few providers.

From there, adoption grew quickly. Providers began hearing about the tool from their colleagues. Some asked why others had access and they did not. Others wanted to try it for themselves. Davis described the rollout as spreading “like wildfire,” because providers recognized that Sunoh gave them another tool to enhance the visit.

That kind of organic interest matters. It shows that AI scribing is not just a leadership initiative or an IT project. When implemented well, it becomes something providers actively want because it helps them in their daily work.

What Practices Should Do Next

For eClinicalWorks practices that have not yet explored Sunoh, the first step is simple: determine whether the capability is available in your environment and how it can be activated. If your providers are still typing extensive notes manually, staying late to close charts, or struggling with HPI documentation, this is a workflow opportunity worth evaluating now.

A practical approach is to start with a focused pilot. Choose a small group of providers who see enough patient volume to meaningfully assess the impact. Train them on how Sunoh supports the visit, how draft documentation is reviewed, and how notes are finalized and completed.

Then, evaluate the difference Sunoh has made. How much time has it saved? Are providers seeing improved work-life balance? Perhaps they are able to see more patients each day, better serve existing patients, or both.

Answering such questions can help organizations move from curiosity to measurable value.

For practices already using Sunoh, expanding its use is the logical next step. That can be done by department, location, specialty, or provider cohort.

Some clinicians may not know Sunoh is available. Others may assume AI documentation will be complicated, inaccurate, or disruptive. Sharing peer examples and internal success stories can help overcome hesitation. When providers hear that colleagues are saving time per visit or closing notes the same day, the benefits become easier to understand.

Your EHR May Already Be More Capable than You Realize

The important takeaway for eClinicalWorks users is this: AI scribing may not require a major new system, a disruptive implementation, or a separate documentation platform. Your eClinicalWorks EHR already supports Sunoh.ai, and that capability can help reduce documentation burden in meaningful ways.

Practices such as Oak Orchard Health, Johnson Health Center, and Sun Life Health show that the benefits are not theoretical. Providers are using Sunoh to draft visit-specific HPIs, close notes faster, reduce after-hours work, support multilingual encounters, and improve focus during patient visits.

In healthcare, everyone talks about improvement, the future, and what they plan to do next. Sometimes, the answer is already in hand and is as simple as making fuller use of existing resources.

For questions about Sunoh.ai or how to help your staff expand usage, contact your Strategic Account Manager today.