The Power of Connectivity: The Growing eClinicalWorks and Smart Meter Partnership

Smart, connected devices are reshaping how patients manage chronic health conditions and how their providers deliver care to them. The ongoing partnership between eClinicalWorks® (eCW), and Smart Meter, the leader in Cellular Remote Patient Monitoring (RPM) by market share, exemplifies this transformation. Together, they are making connected care simpler, more scalable, and more accessible for patients and providers.

According to a December 2023 article in Mhealth, smart devices collect vast amounts of user health data continuously, supporting more timely, data-informed, and personalized care decisions.

The convergence of smart device technology and big data is not only facilitating individualized health insights but also preparing society for an aging population, one in which patients will generally need more clinical, preventive, and rehabilitation services — and easy, efficient ways to access them.

Cellular RPM: A Game Changer for Patients and Providers

Smart Meter’s Cellular RPM™ technology addresses a key barrier to connected care: connectivity reliability and ease of use.

Bluetooth-enabled devices often require patients to manage smartphone apps or Wi-Fi connections. Those represent hurdles that can lead to frustration for some patients and poor adherence to their treatment plans. Smart Meter’s cellular-enabled devices bypass these issues by transmitting health data directly over built-in cellular networks, requiring no apps, Wi-Fi, or complicated setup.

This seamless connectivity has led to strong growth in RPM adoption among eClinicalWorks providers. In 2025, based on internal partnership data, there was a 107% year-over-year increase in active Smart Meter devices, which now used by over 25,000 providers across the country.

The Advantage of Real-Time Data

An October 2024 review in Health Care Science highlights how AI, machine learning, and big data analytics are transforming healthcare delivery. These technologies enable real-time data collection, early disease detection, and personalized treatment plans, overcoming geographical and logistical barriers to care.

The eClinicalWorks-Smart Meter partnership reflects the move toward simplifying RPM and supporting the collection of real-time data that clinicians can use as part of ongoing chronic disease management. According to the American Hospital Association, there are approximately  133 million Americans living with one or more chronic diseases, such as diabetes, hypertension, heart disease, or chronic kidney disease.

Real Patient Benefits: Easier Monitoring, Better Outcomes

For patients, the advantages of this partnership include:

• Simplicity and Accessibility:Cellular RPM devices require no technical expertise or home internet, making them ideal for elderly, rural, and underserved populations.
• Improved Adherence and Engagement:A Howard University study found that 70% of high-risk diabetes patients using Smart Meter’s cellular glucometer lowered their A1c by an average of 2.8% in just 90 days.
• Proactive and Preventive Care:Continuous monitoring enables early detection of abnormal readings, prompting timely interventions that may prevent hospitalizations and lower costs. In a case study, Frederick Health’s Chronic Care Management program observed an 83% reduction in hospital readmissions and saved more than $5 million after incorporating cellular RPM as part of its broader care management strategy.

How the Partnership Works: Integration and Security

Smart Meter’s cellular RPM devices integrate seamlessly into the eClinicalWorks RPM module, providing providers with secure, real-time vital signs data — including blood pressure, glucose, weight, oxygen saturation, and heart rate — directly in patients’ medical records. Encrypted data transmission and security controls are designed to protect patient privacy and support HIPAA compliance.

Looking Ahead: A Future of Scalable, Value-Based Care

As RPM reimbursement policies evolve, including CMS updates finalized for 2026, providers may have additional options in structuring remote monitoring programs. These policy changes are one of several factors providers consider when evaluating RPM technologies and care models.

eClinicalWorks and Smart Meter are at the forefront of digital health — delivering a frictionless, scalable connected care experience that empowers patients, supports providers, and drives better health outcomes.

In the words of eClinicalWorks CEO Girish Navani, this partnership is redefining connected care — enabling data-driven, patient-centered healthcare “wherever they are,” and accelerating the shift toward Value-Based Care.”

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