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Spring Cleaning Your Practice: How Image AI is Modernizing Cloud Electronic Health Records

May 1, 2026
| 4 minute read

eClinicalWorks

image of a virtual laptop being held up by a human hand, cloud icon on the laptop and an icon of eClinicalWorks Image AI

In today’s healthcare environment, clinicians face an overwhelming influx of paperwork, from lengthy faxed documents to patient-submitted images. These documents often contain critical information but are notoriously time-consuming to manage, leading to administrative burden and delays in care. Enter Image AI — a transformative technology that is revolutionizing how healthcare practices handle document workflows by seamlessly integrating scanned and faxed images into cloud-based Electronic Health Records (EHRs).

Tackling Paperwork Clutter with Image AI

Despite the rise of digital health tools, fax machines remain a staple in many healthcare settings for exchanging medical records, referrals, and insurance documents. The problem? Sifting through hundreds of pages of faxes or scanned documents can consume precious clinician time, distracting from patient care.

Image AI addresses this bottleneck by automating the processing of incoming documents. Using advanced Optical Character Recognition (OCR) and Natural Language Processing (NLP), Image AI converts fax images and patient-submitted scans into structured, searchable data. This allows practices to reduce manual data entry and eliminate redundant paperwork clutter.

For example, Image AI can automatically identify the patient associated with an incoming fax, attach it to their medical record, and extract insurance card information to update demographics — all without human intervention. This seamless integration with cloud-based EHRs like eClinicalWorks means providers have the right information at their fingertips, instantly.

Introducing Document Insights: Next-Level Clinical Efficiency

Building on Image AI’s foundation, eClinicalWorks recently launched Document Insights, a powerful AI-driven feature designed to help clinicians quickly extract meaningful clinical data from documents of any length. Whether the document is a single page or hundreds, Document Insights summarizes key information into a concise Highlights tile within the clinician’s D Jelly Bean interface in the EHR.

This feature supports secondary workflows such as attaching orders, adding diagnoses, or pulling clinical insights necessary for informed decision-making. By reducing the number of clicks and improving visibility, Document Insights helps clinicians navigate their document inbox faster, freeing up time for direct patient care.

Real-World Impact: Efficiency Gains Across Practices

Clinicians and administrators alike are reporting significant time savings thanks to Image AI and Document Insights.

“The eClinicalWorks AI Document Insights Assistant has been a game-changer for us,” says Dr. Robert Megna, DO, founder of Ferris Family Medicine. “On Mondays, our team processes over 200 documents, mostly faxes. The AI insights assistant drastically reduces our administrative workload, allowing us to focus better on patient care. The accuracy and speed are remarkable.”

Similarly, Hector Camacho, EHR Administrator at Central Virginia Health Services, notes:

“For documents that used to take up to five minutes to review, we’re now down to a minute and a half, thanks to Document Insights.”

Survey Data Validates AI’s Role in Practice Optimization

A recent survey conducted by eClinicalWorks underscores the value of AI in healthcare operations:

90% of respondents using AI solutions reported improved operational efficiency.
Over 60% noted that AI medical scribes like Sunoh.ai save 1-4 hours daily on documentation.
Approximately 70% of Image AI users save 1-3 hours daily managing their fax inbox.
Even practices not yet using AI express strong interest after learning about these time savings.

These findings highlight how AI-powered tools reduce administrative burdens, improve clinician work-life balance, and ultimately enhance patient outcomes.

The Science Behind AI-Powered Document Processing

Academic research supports these real-world benefits. A November 2024 study in Frontiers in Digital Health emphasized the importance of clinical summarization of unstructured data within EHRs, a task AI excels at.

The study notes that thorough chart reviews, often taking up to 30 minutes per patient, are critical for accurate diagnosis and treatment planning. AI tools that can distill essential information from complex clinical narratives help clinicians make faster, better-informed decisions.

Moreover, a 2021 JAMA Network Open publication found that physicians using AI assistance saved an average of 18% of the time answering clinical questions without sacrificing accuracy.

Faxes Still Matter and AI Is Making Them Smarter

Fax machines remain ubiquitous in healthcare largely due to legacy workflows and regulatory requirements. However, paper faxes generate inefficiencies and potential for lost or delayed information.

AI-powered fax management tools combine OCR and machine learning to digitize and prioritize incoming faxes. These systems can flag urgent clinical content and integrate findings directly into the EHR, notifying clinicians promptly.

Although many AI fax solutions are proprietary and not yet widely studied in peer-reviewed literature, quality improvement projects in hospital settings show promising results in reducing time spent on fax management.

Getting Started with Image AI and Document Insights

Practices already using Image AI for fax and document scanning can immediately benefit from Document Insights by enabling appropriate security settings for clinicians. The feature integrates seamlessly into existing workflows and standard pricing applies.

Activating Document Insights involves granting users access to the “Document Insights Assistant” and training them to generate insights.

Conclusion: A Cleaner, Smarter Practice with Image AI

Healthcare providers juggling mountains of paperwork can no longer afford to waste time on manual data entry or inefficient fax processing. Image AI and its Document Insights enhancement offer a powerful solution — transforming scanned documents and faxes into actionable clinical data integrated directly into the eClinicalWorks EMR.

By streamlining workflows, reducing clicks, and summarizing complex documents instantly, these AI tools empower clinicians to focus on what matters most: delivering high-quality patient care. As more practices adopt AI-driven document management, the future of healthcare administration looks cleaner, smarter, and more patient-centered than ever. Learn more about eClinicalWorks’ AI solutions today.

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