patient access

A receptionist helps a patient at the front desk while healthcare contact center tools handle calls, messaging and scheduling.
  • 11 September, 2026
  • blog

Healthcare Contact Center Results: What Changes When Practices Stop Answering Every Call

For many practices, the phone is still the front door to care, as well as one of the biggest bottlenecks. Patients call to schedule, reschedule, ask about prescriptions, check eligibility, complete intake, and follow up on care. When those calls stack up, access suffers: patients wait, staff are interrupted, voicemail becomes a backlog, and routine requests compete with the work that truly needs human attention.

Read Continue
Sunoh logo with sound waves representing Sunoh.ai, AI medical scribe, with a doctors hand and stethoscope coming out of a laptop on a desk.
  • 13 March, 2026
  • blog

From Burnout to Balance: How Central Virginia Health Services Transformed Care with Sunoh.ai

Like healthcare organizations across the nation, we at Central Virginia Health Services (CVHS) face significant administrative pressures every day. Naturally, we pride ourselves on providing superb care, but too often my colleagues and I have found that clinical documentation has a way of distracting us from what matters — focusing on patients.

Read Continue