Grove Medical Associates

Case Study - Grove Medical Associates, PC

Case Study in Continuous Quality Improvement

. . . eClinicalWorks stood out – eCW didn’t just present what they were at the time, but where, as a company, they were headed. We wanted a company that would be growing. We all believed that eClinicalWorks was the right choice. Once we saw it, it wasn’t really much of a decision for us.”

Practice Info

  • Grove Medical Associates
  • Size: Five Physicians
  • Location: Auburn, MA
  • Specialty: Internal Medicine.
  • Active Patients: 10,000+
  • Privately owned internal medicine practice
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Problem

In 2004, Grove Medical Associates realized the promise and potential of Electronic Medical Records. Its overarching clinical goals were, and continue to be, the delivery of high-quality patient care and improved patient safety.

Additional objectives for the EMR/PM system were:

  • Closed loop system for tracking of orders and results
  • The ability to monitor patient compliance
  • Ability to participate in pay-for-performance Initiatives
  • Increased patient satisfaction and improved outcomes
  • Increased efficiency and job satisfaction for providers and staff

Solution

Grove Medical selected eClinicalWorks’ comprehensive EMR/PM solution for better patient care.

  • Tracking of quality measures and patient progress toward goals
  • Streamlined communication between providers and staff members
  • Increased patient engagement using the eClinicalWorks Patient Portal
  • Interfaces to external systems provides a closed-loop system
  • Electronic claims and ERA improved the practice’s bottom line

Results

Clinical and Administrative Improvements:

  • Patients’ experiences with telephone encounters improved; providers had access to complete medical summaries, with no need to search for paper charts while patients remained on hold
  • Fast receipt of test results and ease of locating the results means improved communication with the patient
  • Legible, thorough, and accurate Progress Notes
  • 98% clean claim submission rate to clearinghouse; increased revenue due to accurate coding and level of service billing
  • Participation in several projects for quality measure reporting reveals improved patient outcomes
  • Ability to see an average of 30% more patients per provider

About Grove Medical Associates, PC

Grove Medical Associates, PC is a privately owned internal medicine practice serving Worcester County, in central Massachusetts. Grove Medical employs three board-certified internal medicine physicians, a board-certified endocrinologist/IM physician, an internal medicine physician, a physician’s assistant, a certified diabetic instructor, an ultrasound technician, and a staff of 17 that includes registered nurses, medical assistants, and an administrative support staff.

About eClinicalWorks

eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

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