Norman Regional Health System

Case Study - Norman Regional Health System

Weathering the Storm

“We were especially thankful that we always had access to our records. Our information was located in our data centers, unharmed, and we had immediate access.” — Robin Yoder, a supervisor of the ambulatory EMR support and also a certified eCW trainer

Practice Info

  • Norman Regional Health System
  • Type of Organization: Regional Health System
  • Number of Licensed Beds: 460
  • Number of Clinics: 21
  • Annual Visits: 207,000
  • Annual Portal Messages: 10,000+
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Problem

On May 20, 2013, the Moore Medical Center, part of the Norman Regional Health System, was hit by EF-5 tornado, destroying the entire hospital. In the aftermath, patients were concerned about whether their medical information would remain accessible to them and their providers. Norman Regional Health System is a multi-campus system comprised of three hospitals, 460 licensed beds, 21 clinics, 12 primary care clinics, and nine specialty clinics, situated in South Central Oklahoma. Working with the hospital, the health system delivers a strong continuum of care, with 207,000 clinic visits in 2013.

Solution

eClinicalWorks’ comprehensive EHR delivered tools for managing Norman Regional’s patient records during a crisis. By harnessing the power of eClinicalMessenger and eClinicalMobile, providers and staff had real-time updates and always maintained access to vital information.

Results

With the help of eClinicalWorks, patients, physicians and staff members had continuous access to patient records even after the tornado destroyed the medical center. Being completely paperless aided Norman in remaining operational after this event. As a result, providers were addressing patient calls two days later and saw patients a week after the storm.

About Norman Regional Health System

Norman Regional Health System is a multi-campus system comprised of three hospitals, 460 licensed beds, 21 clinics, 12 primary care clinics, and nine specialty clinics, situated in South Central Oklahoma. Working with the hospital, the health system delivers a strong continuum of care, with 207,000 clinic visits in 2013. Services offered in the specialty clinics include: Cardiology, Cardiovascular Surgery, Neurology, Endocrinology, Pulmonary, OB/GYN, General Surgery, Physiology, Rheumatology, Infectious Disease.

The health system was established as Norman Regional in 1984, to better reflect the entire community it served. It has since experienced an era of unprecedented technology growth and specialization.

About eClinicalWorks

eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

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