Westwood-Mansfield Pediatric Associates

Case Study - Westwood-Mansfield Pediatric Associates

Giving Children the Care They Deserve


“I’ve been working at Westwood-Mansfield Pediatrics for over 20 years now and I’ve seen the practice grow from being very disorganized and paper centric to efficient and paperless. With eClinicalWorks we are now able to provide the proper care our patients deserve!” Lori Kral, Nurse Manager.

Practice Info

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Westwood-Mansfield Pediatric Associates, a multi-location pediatric practice, understood its current paper-based system had become a detriment to the efficiency of the office. As a result, the practice needed to implement a comprehensive EMR/PM system to increase patient satisfaction and improve outcomes.

Additional objectives for the EMR/PM system were:

  • Increase patient satisfaction and improve outcomes
  • Affordable system
  • The ability to track labs


eClinicalWorks’ comprehensive EHR solution, with unified practice management, met the needs of Westwood-Mansfield Pediatrics. The system increased the efficiency and is now able to provide the proper care the patients deserve.



After installing eClinicalWorks, Westwood-Mansfield Pediatrics now has the ability to streamline the processing of claims, posting of payments, and provide insurance follow-up. The adoption of the EHR, corresponded directly with the renovation of both medical offices, leading to an exam room designed to maximize the efficiencies of the technology. In addition, the practice now has the ability to:

  • With the use of the Patient Portal, parents can communicate directly and quickly with the practice
  • Long-term appointment scheduling (scheduling patients 1 year in advance)
  • Ability to maintain and keep track of patient status while at the practice for a visit
  • Streamlined processing claims and insurance follow-up

Westwood-Mansfield Pediatrics is also using an open network, P2POpen, that provides the practice with the ability to connect physicians and help them to collaborate and connect with any provider or staff, both in the practice, and within the network’s community. Access to the peer-to-peer network is built right into the EMR, providing easy access to integrated features for Westwood-Mansfield Pediatrics such as:

  • Enhanced file support for patient document attachments
  • Improved documentation
  • Ability to work as an integrated staff with the use of messages
  • Ability to connect and exchange messages directly with specialists

About Westwood-Mansfield Pediatric Associates

Westwood-Mansfield Pediatric Associates, a 16-provider practice, with two locations in Southeastern Massachusetts, provides a full range of services in pediatrics. The practice is dedicated to a caring, compassionate, and competent team approach to the healthcare of patients from infancy to young adulthood. As an early adopter of implementing a comprehensive EHR through the PPOC, Westwood-Mansfield Pediatrics looks to provide the upmost care to all of their young patients.

About eClinicalWorks

eClinicalWorks develops and implements health IT, including EMR/PM software, patient portals and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

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