Results
- Heart Rate Spikes Caught Early — healow® Remote Patient Monitoring flagged a 130–140 bpm spike a cardiologist had missed.
- Hospital Admission Avoided — Early AFib detection helped prevent a potential hospital stay for congestive heart failure.
- No More On-Hold Music — Self-scheduling and portal messaging replaced phone calls for appointments and care coordination.
“She said, ‘Doc, I would have never known that my heart rate was jumping up to 130, 140.’ Once she put on her pulse oximeter and brought it to her cardiologist, who had also missed that before, they found she’d been running into AFib with rapid ventricular rate. That monitoring resulted in her diagnosis and prevented a potential hospital admission from congestive heart failure.”
– Naveed Hasan, M.D., FCCP, Breathe 360
Problem
Between visits, a lot can go unnoticed. A patient’s rising heart rate can escape detection until it becomes a bigger problem, and a family juggling multiple pediatric appointments or a provider coordinating a complex medication change can lose time to phone calls and on-hold music. Breathe 360 and Family Health Centers were both looking for ways to catch what matters between appointments and make it easier for patients and providers to stay in touch, without adding extra work to already full schedules.
Solution
With healow® Remote Patient Monitoring, Breathe 360 patients can track vitals like heart rate at home, so a spike that might otherwise go unnoticed reaches the care team in time to act. At Family Health Centers, healow Open Access® Self-Scheduling lets patients book pediatric and other appointments online, any time, without waiting on hold, while patient portal messaging gives providers a direct line to patients for coordinating care, including catching details that lead to a more complete diagnosis. Together, these healow tools are helping both practices close the gap between visits.
About Practice:
Breathe 360 is a pulmonology, sleep medicine, and critical care practice in Newark, Delaware, led by board-certified specialists including Naveed Hasan, M.D., FCCP. The practice offers pulmonary function testing, CPAP therapy, allergy testing, home sleep testing, genetic testing, and telemedicine visits for patients managing conditions such as asthma, COPD, and sleep apnea. Learn more at breathe-360.com.
Family Health Centers, founded in 1976 by the Louisville-Jefferson County Board of Health, is a Federally Qualified Health Center offering primary and preventive care across 9 locations in Louisville, Kentucky. The practice’s 76 providers see patients across every age group, from pediatrics to adult primary care and women’s health. Family Health Centers is designated a Patient-Centered Medical Home. Learn more at fhclouisville.org.
