Results
- Stronger Patient Connection: Providers reported deeper in‑room engagement with patients.
- Higher-Quality Documentation: Notes are accurate and clinic-ready.
- Less After‑Hours Documentation: Administrative documentation time was cut by half, supporting better work-life balance.
- Lower Burnout and Higher Productivity: Reduced cognitive load; EHR‑integrated documentation workflow that stood out compared with other AI scribes.
“With Sunoh.ai our documentation time dropped by 50 percent, going from 8 to 10 admin hours a week to roughly 4 to 5, and we gained more face time with patients.”
– Daezel Lacanlale, Virginia Health Systems – Louisa
Problem
Central Virginia Health Services faced heavy documentation demands that pulled providers away from patients. Manual documenting was taking 8 to 10 hours each week, followed by tedious editing to make notes correct and clinic ready. This workload increased cognitive load, led to burnout, and disrupted work-life balance. Other AI scribe tools didn’t integrate directly into the chart, adding steps and slowing productivity.
Solution
With Sunoh, providers adopted an AI medical scribe that produces accurate, clinic-ready notes directly. Documentation time was cut in half, editing dropped significantly, and providers reported a deeper connection with patients during visits. The streamlined workflow reduced cognitive load, improved productivity, and helped restore work-life balance.
About Practice:
Central Virginia Health Services is a nonprofit community health center with Federally Qualified Health Center (FQHC) status. Serving more than 45,000 patients and delivering 177,528 visits each year across Central Virginia, they provide comprehensive, integrated care that includes medical, dental, behavioral health, and pharmacy services, with x-ray available at select sites.
