Results
- Usage of Sunoh.ai™ has increased from 40% in late 2025 to 60%+, improving efficiency for providers.
- Multiple languages are supported, including English, Spanish, Somali, Nepali, and Arabic, meeting the needs of the practice’s patients.
- 10 providers now using Sunoh, with overall users steadily increasing across the group.
“About 40% of our patients speak a language other than English, and we use Sunoh for Spanish, Somali, Nepali, and Arabic. Our in-house interpreters are Spanish-speaking, and when they reviewed the transcripts, they said there were no problems with the transcription at all.”
– Cynthia S. Cox, RHIT, Chief Clinical Informatics Officer, Family Health Centers
Problem
Family Health Centers serves patients across 9 locations in Louisville, Kentucky, and a significant share of that population speaks a language other than English, including Spanish, Somali, Nepali, and Arabic. For the practice’s providers, documenting these encounters accurately took extra time working through language differences, adding to a workload that already stretched into the evening. Cynthia S. Cox, RHIT, Chief Clinical Informatics Officer at Family Health Centers, needed a way for the care team to document these visits accurately without adding to that burden.
Solution
Family Health Centers implemented Sunoh.ai™, an ambient AI scribe that captures patient encounters and drafts SOAP notes in real time. Sunoh’s multilingual support lets providers document visits conducted in languages such as English, Spanish, Somali, Nepali, or Arabic, matching the language diversity of the practice’s patient population. Adoption climbed quickly: December usage reached around 40%, and usage across the care team has continued to grow to more than 60% since going live in late 2025.
About Practice:
Family Health Centers, founded in 1976 by the Louisville-Jefferson County Board of Health, is a Federally Qualified Health Center offering multi-specialty primary and preventive care across 9 locations in Louisville, Kentucky. The practice’s 76 providers include a Health Care for the Homeless program at the Phoenix site and an Immigrant & Refugee Health Program at the Americana site, reflecting the diverse, multilingual community it serves. Family Health Centers is accredited by the Joint Commission and designated a Patient-Centered Medical Home, and offers sliding-fee-scale care, case management, and language interpreter services to help patients access care. Learn more at fhclouisville.org.
