Results
- 9 clicks saved per fax: Fax AI creates the telephone encounter or referral right from the fax.
- From a six-page fax inbox to one page: Fax AI clears the backlog from the fax inbox.
- Hours redirected to patient care: Time once spent sorting faxes now goes to patients.
“With Fax AI, you’re probably saving like nine clicks… At the end of the day, I can see how many faxes are left, and it’s a lot less than what it used to be before we rolled it out.”
– Jose M. Rocha, Director Corporate Business Office, First Choice Neurology
Problem
Before Fax AI, staff at First Choice Neurology worked through the fax inbox by hand. Incoming documents stacked up several pages deep, with dozens of faxes arriving at a time, and each one had to be opened, read, and matched to the right patient before anyone could act on it. Going through multiple pages of faxes was time-consuming, and the backlog could stretch across hours of the day, time the team would rather have spent with patients.
Solution
With Fax AI, part of the eClinicalWorks AI-powered EHR, incoming faxes are sorted automatically. Fax AI matches each fax to the right patient, recognizes what it is, and suggests the next step right from the document, creating a telephone encounter for a provider message or a referral when one comes in. Document Insights summarizes long faxes so staff can quickly find what matters and spend the time they save on patient care.
About Practice:
First Choice Neurology is one of the largest private practice, physician-owned neurology groups in the United States. Founded in 2003, the group brings together more than 80 adult and pediatric neurologists, along with neuropsychologists, nurse practitioners, and over 200 support staff across more than 60 care centers in Florida, with services at 45+ hospitals. Its neurologists care for conditions ranging from epilepsy, stroke, and multiple sclerosis to Parkinson’s disease, migraine, and sleep disorders, as well as a full range of pediatric neurological conditions, supported by specialized centers for MRI imaging, infusion therapy, sleep diagnostics, and clinical research. Learn more at fcneurology.net.
