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Published on Monday, June 2, 2025
Discover how Mental Health Cooperative (MHC) in Nashville transformed their behavioral health care delivery with eClinicalWorks’ Behavioral Health Integrated Solution (BHIS). In this episode, we welcome Megan Isham, Senior Clinical Systems Manager at MHC, who shares their transformative journey and the impact of this tool on their operations. With the growing recognition of behavioral and mental health, it’s crucial to understand that delivering mental health care involves a broad spectrum of services. From outpatient therapy and counselling to crisis management, detox, and residential programs, each service comes with unique requirements.
This podcast dives into how MHC has leveraged these capabilities to enhance their service delivery and improve health outcomes. Megan details how the BHIS has streamlined workflows, integrated care episodes, and customized protocols to meet the specific needs of their diverse patient population. She explains how the system’s web-based nature allows their field staff to access vital tools in real time, significantly increasing efficiency and care quality. Key highlights include the seamless integration with Pyxis™ for medication management, customizable Progress Notes, and specialized Order Sets that cater to both inpatient and outpatient needs. Megan also discusses the innovative approaches to patient safety and the efficient management of complex cases through electronic safety plans and real-time census tracking. This episode is packed with valuable insights into how MHC’s adoption of BHIS has been a game changer, delivering comprehensive services that truly made a difference.
“” Everything is in one area right now and it has been a game changer for our staff. We don’t have to shuffle through different encounters like we previously had to. We’re able to see all of that in one area.”
– Megan Isham, Senior Clinical System Manager, Mental Health Cooperative
Topics From This Episode
Behavioral Health Integrated Solution
Behavioral Health Integrated Solution (BHIS) represents a significant advancement in mental health care delivery, offering a comprehensive solution that integrates various aspects of patient management into a single, streamlined system. Designed to address the diverse needs of mental health services, BHIS facilitates efficient workflows and enhances communication among care teams. By consolidating critical functions such as crisis management, detox programs, residential care, and outpatient therapy, the module ensures that all patient interactions and records are accessible in one centralized location. This integration not only improves the quality of care provided but also boosts operational efficiency, allowing healthcare providers to focus more on patient outcomes rather than administrative tasks. Furthermore, the solution’s customizable features enable mental health facilities to tailor the system according to their specific requirements, whether it’s for medication management, triage protocols, or safety plans. As a result, BHIS is pivotal in transforming mental health services, making them more accessible and effective for patients across various settings.
