Published on Wednesday, April 22, 2026
In this episode of the eClinicalWorks® podcast, Bryant Stetz, Chief Information Officer at Rothman Orthopaedics, discusses the strategies the massive 28-office organization uses to optimize its front-desk operations and reduce back-office workload. Managing up to 2 million visits per year, Rothman previously faced operational drag and high costs associated with back-end billing, paper statements, and uncollected balances. Bryant shares how implementing healow CHECK-IN™, eClinicalWorks® Kiosk, and healow Pay™ helped standardize their front-end workflows. Listeners will learn how enabling patients to complete questionnaires, sign consents, and pay copays via their mobile devices or in-office kiosks cut check-in times by 50%. The conversation also explores the financial impact of electronic statement deferment and integrated payments, detailing how shifting these processes to the front end led to an impressive 90% upfront copay collection rate and an estimated $250,000 in annual savings.
“If you’re collecting the money upfront, you’re reducing your cost, right? You’re increasing your chance to collect, you’re reducing the write-offs that you have to do or handing them off to collection agencies.”
– Bryant Stetz, Chief Information Officer, Rothman Orthopaedics
Topics From This Episode
healow Pay makes it easy for your patients to pay their bills online. And that could mean less paperwork and faster collections for your practice. healow Pay can be used through a healow secure text. Patients simply provide a phone number to receive statements via a secure text link. They can then easily make payments without having to log in to a portal and with no need to remember a username and password.
With healow CHECK-IN, we’ve made the previsit process more convenient and efficient. This solution lets patients check in for their appointments on a smartphone or computer from the comfort of home. Our contactless check-in solution is perfect for those times you don’t want patients sitting in your waiting room and helps your front-office with more efficient preparation for patient encounters anytime.
Kiosk allows your patients to check in for their appointments with ease, confirm insurance information, and answer questionnaires electronically, doing away with those annoying paper forms. Kiosk links patients’ information directly with the EHR, making for a faster and smoother previsit process that leaves front-office staff with more time to answer calls and assist with direct patient care.
