Current Customers:

If you are a current customer, please open a case on the Customer Portal at, or call 508-475-0450.


If you are a patient in need of assistance with the eClinicalWorks Patient Portal or healow app, please email or complete this form. Please do not share any usernames, passwords or personal health information.

Third-party, Non-customers:

If you are not an eClinicalWorks customer and have a general inquiry or concern, please contact us at If you are a developer interested in collaborating with eClinicalWorks on interfaces or APIs, please visit this page.

If you have an information blocking concern, please contact us at