eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic

By: May 28, 2026 at 8:58

WESTBOROUGH, Mass. — May 28, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Medical Specialty Clinic, a Tennessee-based rural health clinic and med spa, is using AI-powered solutions from eClinicalWorks to meet the specific needs of its rural population: helping expand patient access and enhance care delivery across in-person, telehealth, and home-based visits. 
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eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

By: May 21, 2026 at 8:58

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care.
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eClinicalWorks and healow Genie Assist Estrella ENT in Achieving 70% Call Automation and Improving Front Office Efficiency

By: April 2, 2026 at 8:55

WESTBOROUGH, Mass. — April 2, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Estrella Ear, Nose and Throat, a high-volume ENT practice managing more than 22,000 patient calls per month, has transformed its front-office operations using healow GenieTM, an AI-powered contact center solution.
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New data shows eClinicalWorks and healow Genie are reshaping healthcare’s front door—improving satisfaction, reducing burnout, and delivering monthly gains

By: February 19, 2026 at 8:57

WESTBOROUGH, MA — February 19, 2026 — New data shows healow GenieTM, the AI-powered contact center, seamlessly integrated with the eClinicalWorksÒ EHR, demonstrates significant month-to-month improvements by handling multilingual patient calls end-to-end at all hours. It is purpose-built for healthcare–reducing administrative burden, extending after-hours support, and seamlessly integrating with existing electronic health record (EHR) workflows in practices of all types and sizes. With live deployments across the country, practice data
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AI for Every Practice: eClinicalWorks Survey Highlights Growing Impact of AI in Healthcare

By: November 12, 2025 at 9:00

eClinicalWorks leads the charge in making AI tools accessible and impactful across all healthcare settings WESTBOROUGH, Mass. — November 12, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR and the first AI-driven EHR, announced the results of a recently conducted survey, which revealed an upward trend in the adoption of AI solutions across practices and healthcare organizations of all sizes. Nearly 900 healthcare professionals participated in the survey, including executives, front-office staff, providers, billers, and technical support staff from practices of all sizes. Approximately half of the respondents confirmed utilizing […]
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eClinicalWorks and healow Genie to Enhance Patient Experiences at Evolve Psychiatry

By: August 27, 2025 at 8:59

The 27-provider practice to revolutionize patient communication and operational efficiency with the AI-powered contact center solution WESTBOROUGH, Mass. — August 27, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that  Evolve Psychiatry has selected healow® Genie, an innovative AI-powered contact center solution to enhance efficiency and patient engagement. This partnership marks a significant step in transforming patient communication and streamlining administrative operations at Evolve Psychiatry, a practice renowned for its personalized mental health care and commitment to meeting each patient’s unique needs. “Evolve Psychiatry has always been dedicated to […]
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eClinicalWorks and healow Genie to Enhance Efficiency and Patient Satisfaction at MSA Dallas with Advanced AI Technology

By: August 13, 2025 at 8:58

Practice to expand operations and reduce burnout with the AI-powered contact center solution WESTBOROUGH, Mass. — August 13, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that  Medical Specialists Associated (MSA Dallas) an independent internal medicine practice in Dallas, Texas, has selected healow® Genie, an innovative AI-powered contact center solution to reduce staff burnout and streamline after-hours care. By embracing this advanced technology, MSA Dallas is set to revolutionize patient engagement and improve efficiency, positioning itself for rapid expansion. “We selected healow Genie to enhance patient satisfaction and streamline […]
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The EHR AI Shift Is Here: More than 90% of eClinicalWorks AI Users Report Efficiency Gains as Adoption Surges

By: July 17, 2025 at 9:58

A recent eClinicalWorks survey finds that the majority of respondents save 1-4 hours daily with AI WESTBOROUGH, Mass. — July 17, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that 90% of survey respondents using AI solutions in their daily operations have achieved notable efficiency gains. The survey showed that AI solutions like Sunoh.ai and Image AI Assistant save significant time, with over 60% reporting saving 1-4 hours daily on documentation, and 70% saving 1-3 hours on managing their fax inbox. As eClinicalWorks continues to lead in AI innovation, […]
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eClinicalWorks and healow Genie to Assist Tennessee’s Largest Independent, Multi-specialty Physician Group to Enhance Patient Engagement

By: July 9, 2025 at 8:58

The AI-powered contact-center solution to assist 550-provider AdvancedHEALTH in alleviating staff burnout and better serving its diverse patient community WESTBOROUGH, Mass. — July 9, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that AdvancedHEALTH the largest independent, multi-specialty physician group in Tennessee, is set to adopt healow® Genie, an AI-powered contact center solution. Streamlining simple patient queries, such as self-scheduling appointments, payment of balances, requests for referrals, or a medication refill, will help reduce staff burnout. The solution will allow medical staff to focus on addressing complex patient […]
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eClinicalWorks and healow Genie Partners with Main Street Medical Clinic to Transform Patient Experience, Offering Multilingual Functionality

By: June 25, 2025 at 8:58

healow Genie AI-powered contact center solution set to redefine holistic healthcare and elevate patient experiences WESTBOROUGH, Mass. — June 25, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the clinic’s diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. […]
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