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healow Genie: Transforming Healthcare Operations and Enhancing Patient Experience

8 May 2025
Blog
2 minute read

eClinicalWorks

Woman on the phone, with healow genie icon in the left hand corner.

In healthcare, accessibility to information and ease of communication is paramount for patient satisfaction. Many healthcare practices find it difficult to keep up with the rising demand for information from patients, even though they have moderate levels of staffing and often hire third-party call centers. This often results in longer wait times, frustrated patients, and overworked staff.

Maryland Endocrine faced similar issues but is now poised to overcome them with the implementation of healow Genie. The AI contact center solution, integrated in eClinicalWorks Electronic Health Record (EHR), is set to transform the way Maryland Endocrine interacts with its patients, streamlining operations and enhancing the overall patient experience.

Enhancing Patient Communication and Accessibility

healow Genie is designed to enhance patient communication by offering round-the-clock access to crucial health information through text, chatbots, and voice calls. This means that patients can now easily access basic health information, manage appointments, and seek medical advice at any given time, without the need to wait for office hours.

Simplifying Appointment Management

One of the key features of healow Genie is its ability to simplify appointment management. Patients can now schedule, reschedule, or cancel appointments with ease, directly through the platform. This not only saves time for the patients but also reduces the administrative burden on the staff, allowing them to focus on other priority tasks.

Facilitating Bill Payments and Medication Management

healow Genie facilitates patient payments and medication refills or referral requests. This integrated approach ensures that patients have a seamless experience, from booking an appointment to requesting their prescriptions and paying bills, all in one place.

Multilingual Capability and Personalized Assistance

With its multilingual capability, healow Genie overcomes language barriers, ensuring that all patients receive the care and information they need in their preferred language. The personable demeanor of healow Genie, with its ability to provide personalized assistance, is set to significantly reduce patient wait times and enhance their overall experience.

Reducing Costs and Enhancing Efficiency

Currently, Maryland Endocrine relies on a third-party service for after-hours calls, which is both expensive and inefficient. The implementation of healow Genie is expected to reduce these costs by automating routine functions such as appointment scheduling, prescription management, and referral handling. As a result, they anticipate that patient engagement will be strengthened and operational efficiency optimized.

Way Forward

By transforming healthcare operations and patient experience, healow Genie is set to become an invaluable asset in the practice’s commitment to delivering high-quality, accessible, and efficient healthcare services.

If you want to have a first-hand experience of how healow Genie works, schedule a demo today.

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