Press Releases

September
3
2026

eClinicalWorks and healow Genie Help 52-Provider Orthopedic Practice Cut Down Abandoned Calls Rate by Over 50%

WESTBOROUGH, Mass. — September 3, 2026 — eClinicalWorks®, one of the leading ambulatory cloud EHRs, today announces that Pinnacle Orthopaedics & Sports Medicine Specialists a renowned orthopedic practice based in Marietta, GA, has been using healow GenieTM, an AI-powered call center solution to improve operational efficiency, enhance patient engagement, and streamline care for its 80,000 annual patients. The practice manages up to 15,000 calls each month. healow Genie has addressed these challenges and transformed the way they manage patient interactions.
August
13
2026

eClinicalWorks and healow Telehealth Solutions Help 41-Provider FQHC Improves Patient Access to Care

WESTBOROUGH, Mass. — August 13, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Bucksport Regional Health Center a Maine-based Federally Qualified Health Center (FQHC), is successfully leveraging eClinicalWorks and healow® to improve patient engagement and care access. The FQHC is utilizing the eClinicalWorks patient portal, healow App, and healow TeleVisits™ and has since reported enhancing its virtual patient care by web-enabling 60% of the total patient population.
August
6
2026

eClinicalWorks and healow Help Leading Endocrinology Practice Improve Chronic Care Management and Reduce No-Shows

WESTBOROUGH, Mass. — August 06, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Diabetes and Metabolism Specialists has achieved significant operational and clinical improvements through digital patient engagement and chronic care management solutions. By transitioning from manual, call-heavy workflows to real-time communication, the practice has reduced no-shows, saved over four hours per staff member per day, expanded CCM enrollment from approximately 200 to more than 1,400 patients, and strengthened support for patients with complex chronic conditions.
July
16
2026

eClinicalWorks and healow Genie Help Hope Family Care Center Cut After-Hours Call Burden by 90% While Driving Significant Cost Savings

The AI-powered contact center solution reduces administrative burdens, improves patient care, and enhances quality measures WESTBOROUGH, Mass. — July 16, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Hope Family Health Center an FQHC look-alike practice serving a highly underserved community in Kansas City, Missouri, is utilizing healow GenieTM an AI-powered contact center solution, to manage 90% of after-hours calls, helping reduce administrative burden by 60%. The health center reports remarkable cost savings, improved staff retention, and enhanced quality measures.
July
9
2026

eClinicalWorks PRISMA AI and PRISMANet Consolidate Fragmented Records, Accelerating Care at Joi Life Wellness

WESTBOROUGH, Mass. — July 09, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Joi Life Wellness a neurology practice in Georgia specializing in cognitive disorders, is leveraging the AI Assistant for PRISMA to access and review patient records within approximately five minutes from multiple days. The AI-driven health information search engine supports faster clinical decision-making and accelerated care delivery.
June
25
2026

eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine

WESTBOROUGH, Mass. — June 25, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Maryland Endocrine, has automated approximately 80-90% of inbound calls and voicemails within 2-4 weeks of implementing healow GenieTM an AI-powered contact center solution. The AI contact center has reduced missed calls, streamlined workflows, and improved patient response times across the Central Maryland community.
June
4
2026

eClinicalWorks and Sunoh.ai Assist Neurology Center of New England Save 2-4 Hours Daily and Significantly Improve Providers’ Work-Life Balance

WESTBOROUGH, Mass. — June 4, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Neurology Center of New England the largest neurological care center in Massachusetts, is successfully utilizing Sunoh.ai the AI-powered medical scribe, to achieve daily two to four hours of time-savings on documentation and enhance patient engagement. Integrated within the eClinicalWorks EHR, Sunoh.ai enables providers to complete notes during patient encounters, significantly improving work-life balance.
May
28
2026

eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic

WESTBOROUGH, Mass. — May 28, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Medical Specialty Clinic, a Tennessee-based rural health clinic and med spa, is using AI-powered solutions from eClinicalWorks to meet the specific needs of its rural population: helping expand patient access and enhance care delivery across in-person, telehealth, and home-based visits. 
May
21
2026

eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care.
May
7
2026

eClinicalWorks and Sunoh.ai Empower Family Health Centers, 76-Provider FQHC, to Accelerate Efficiency and Improve Documentation Quality

eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Family Health Centers (FHC) a Federally Qualified Health Center (FQHC) in Louisville, Kentucky, is using Sunoh.ai the AI-powered medical scribe, to streamline documentation and help its providers deliver high-quality patient care. The seamless integration with the eClinicalWorks EHR, which enables providers to improve patient interactions, simplify workflows, and boost overall efficiency, was a significant factor in FHC's decision to implement Sunoh.ai.