Press Releases

July
16
2026

eClinicalWorks and healow Genie Help Hope Family Care Center Cut After-Hours Call Burden by 90% While Driving Significant Cost Savings

The AI-powered contact center solution reduces administrative burdens, improves patient care, and enhances quality measures WESTBOROUGH, Mass. — July 16, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Hope Family Health Center an FQHC look-alike practice serving a highly underserved community in Kansas City, Missouri, is utilizing healow GenieTM an AI-powered contact center solution, to manage 90% of after-hours calls, helping reduce administrative burden by 60%. The health center reports remarkable cost savings, improved staff retention, and enhanced quality measures.
July
9
2026

eClinicalWorks PRISMA AI and PRISMANet Consolidate Fragmented Records, Accelerating Care at Joi Life Wellness

WESTBOROUGH, Mass. — July 09, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Joi Life Wellness a neurology practice in Georgia specializing in cognitive disorders, is leveraging the AI Assistant for PRISMA to access and review patient records within approximately five minutes from multiple days. The AI-driven health information search engine supports faster clinical decision-making and accelerated care delivery.
June
25
2026

eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine

WESTBOROUGH, Mass. — June 25, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Maryland Endocrine, has automated approximately 80-90% of inbound calls and voicemails within 2-4 weeks of implementing healow GenieTM an AI-powered contact center solution. The AI contact center has reduced missed calls, streamlined workflows, and improved patient response times across the Central Maryland community.
June
4
2026

eClinicalWorks and Sunoh.ai Assist Neurology Center of New England Save 2-4 Hours Daily and Significantly Improve Providers’ Work-Life Balance

WESTBOROUGH, Mass. — June 4, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Neurology Center of New England the largest neurological care center in Massachusetts, is successfully utilizing Sunoh.ai the AI-powered medical scribe, to achieve daily two to four hours of time-savings on documentation and enhance patient engagement. Integrated within the eClinicalWorks EHR, Sunoh.ai enables providers to complete notes during patient encounters, significantly improving work-life balance.
May
28
2026

eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic

WESTBOROUGH, Mass. — May 28, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Medical Specialty Clinic, a Tennessee-based rural health clinic and med spa, is using AI-powered solutions from eClinicalWorks to meet the specific needs of its rural population: helping expand patient access and enhance care delivery across in-person, telehealth, and home-based visits. 
May
21
2026

eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care.
May
7
2026

eClinicalWorks and Sunoh.ai Empower Family Health Centers, 76-Provider FQHC, to Accelerate Efficiency and Improve Documentation Quality

eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Family Health Centers (FHC) a Federally Qualified Health Center (FQHC) in Louisville, Kentucky, is using Sunoh.ai the AI-powered medical scribe, to streamline documentation and help its providers deliver high-quality patient care. The seamless integration with the eClinicalWorks EHR, which enables providers to improve patient interactions, simplify workflows, and boost overall efficiency, was a significant factor in FHC's decision to implement Sunoh.ai.
April
30
2026

eClinicalWorks Helps FQHC Deliver Better Care for Homeless and Transient Patients with PRISMA

WESTBOROUGH, Mass. — April 30, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Recovery Consultants of Atlanta, Inc., a Federally Qualified Health Center (FQHC), is leveraging PRISMA, the health information search engine, and patient engagement solutions to improve care coordination and close care gaps for underserved and highly transient populations.
April
23
2026

New eClinicalWorks and healow CCM Specialist Service Expands Chronic Care Access for High-Risk Patients and Reduces Staff Burden

WESTBOROUGH, Mass. — April 23, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, introduced the healow Chronic Care Management (CCM) Specialist Service, a new offering through the eClinicalWorks CCM module, designed to help practices improve outcomes for patients with managing chronic conditions through consistent, proactive engagement. By embedding dedicated CCM specialists directly into existing practice workflows, the service enables monthly patient outreach, stronger care continuity, and supports better management of chronic conditions, such as diabetes, hypertension, and cardiovascular disease, while reducing administrative burden on clinical staff.
April
9
2026

eClinicalWorks Advances Commitment to CMS Healthtech Ecosystem Interoperability Pledge with Production Support for Kill the Clipboard Initiative

WESTBOROUGH, Mass. — April 09, 2026 — eClinicalWorks®, one of the nation's largest ambulatory cloud EHRs, today announced production support for the CMS’s Kill the Clipboard initiative, enabling digital, paperless patient intake at scale. This commitment positions the company among organizations voluntarily working to support evolving federal interoperability efforts.