Press Releases

October
1
2026

eClinicalWorks and Sunoh.ai Help DFW Pulmonary and Sleep Clinic Save Two to Three Hours Daily and Improve Patient Engagement

WESTBOROUGH, Mass. — October 1, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that DFW Pulmonary and Sleep Clinic a Texas-based pulmonary specialty practice, is utilizing healow® patient engagement solutions and Sunoh.ai, the AI medical scribe that seamlessly integrated with the eClinicalWorks EHR. The practice reports Sunoh.ai helps providers save two to three hours daily, complete clinical notes same day, and reduce after-hours charting which further helps accelerate orders and billing workflows. While solutions like healow Open Access help reduce no-shows.
September
24
2026

eClinicalWorks and healow Genie Assist Goodtime Family Care Automate 77% of their Total Patient Calls and Deliver 24/7 Access to Patient Care

WESTBOROUGH, Mass. — September 24, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Goodtime Family Care, a family medicine practice based in Maryland, is utilizing healow Genie, the AI-powered contact center solution, to improve patient communication, reduce front-desk burden, and deliver enhanced access to care.
September
3
2026

eClinicalWorks and healow Genie Help 52-Provider Orthopedic Practice Cut Down Abandoned Calls Rate by Over 50%

WESTBOROUGH, Mass. — September 3, 2026 — eClinicalWorks®, one of the leading ambulatory cloud EHRs, today announces that Pinnacle Orthopaedics & Sports Medicine Specialists a renowned orthopedic practice based in Marietta, GA, has been using healow GenieTM, an AI-powered call center solution to improve operational efficiency, enhance patient engagement, and streamline care for its 80,000 annual patients. The practice manages up to 15,000 calls each month. healow Genie has addressed these challenges and transformed the way they manage patient interactions.
August
13
2026

eClinicalWorks and healow Telehealth Solutions Help 41-Provider FQHC Improves Patient Access to Care

WESTBOROUGH, Mass. — August 13, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Bucksport Regional Health Center a Maine-based Federally Qualified Health Center (FQHC), is successfully leveraging eClinicalWorks and healow® to improve patient engagement and care access. The FQHC is utilizing the eClinicalWorks patient portal, healow App, and healow TeleVisits™ and has since reported enhancing its virtual patient care by web-enabling 60% of the total patient population.
August
6
2026

eClinicalWorks and healow Help Leading Endocrinology Practice Improve Chronic Care Management and Reduce No-Shows

WESTBOROUGH, Mass. — August 06, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Diabetes and Metabolism Specialists has achieved significant operational and clinical improvements through digital patient engagement and chronic care management solutions. By transitioning from manual, call-heavy workflows to real-time communication, the practice has reduced no-shows, saved over four hours per staff member per day, expanded CCM enrollment from approximately 200 to more than 1,400 patients, and strengthened support for patients with complex chronic conditions.
July
16
2026

eClinicalWorks and healow Genie Help Hope Family Care Center Cut After-Hours Call Burden by 90% While Driving Significant Cost Savings

The AI-powered contact center solution reduces administrative burdens, improves patient care, and enhances quality measures WESTBOROUGH, Mass. — July 16, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Hope Family Health Center an FQHC look-alike practice serving a highly underserved community in Kansas City, Missouri, is utilizing healow GenieTM an AI-powered contact center solution, to manage 90% of after-hours calls, helping reduce administrative burden by 60%. The health center reports remarkable cost savings, improved staff retention, and enhanced quality measures.
July
9
2026

eClinicalWorks PRISMA AI and PRISMANet Consolidate Fragmented Records, Accelerating Care at Joi Life Wellness

WESTBOROUGH, Mass. — July 09, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Joi Life Wellness a neurology practice in Georgia specializing in cognitive disorders, is leveraging the AI Assistant for PRISMA to access and review patient records within approximately five minutes from multiple days. The AI-driven health information search engine supports faster clinical decision-making and accelerated care delivery.
June
25
2026

eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine

WESTBOROUGH, Mass. — June 25, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Maryland Endocrine, has automated approximately 80-90% of inbound calls and voicemails within 2-4 weeks of implementing healow GenieTM an AI-powered contact center solution. The AI contact center has reduced missed calls, streamlined workflows, and improved patient response times across the Central Maryland community.
June
4
2026

eClinicalWorks and Sunoh.ai Assist Neurology Center of New England Save 2-4 Hours Daily and Significantly Improve Providers’ Work-Life Balance

WESTBOROUGH, Mass. — June 4, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Neurology Center of New England the largest neurological care center in Massachusetts, is successfully utilizing Sunoh.ai the AI-powered medical scribe, to achieve daily two to four hours of time-savings on documentation and enhance patient engagement. Integrated within the eClinicalWorks EHR, Sunoh.ai enables providers to complete notes during patient encounters, significantly improving work-life balance.
May
28
2026

eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic

WESTBOROUGH, Mass. — May 28, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Medical Specialty Clinic, a Tennessee-based rural health clinic and med spa, is using AI-powered solutions from eClinicalWorks to meet the specific needs of its rural population: helping expand patient access and enhance care delivery across in-person, telehealth, and home-based visits.