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Patient Engagement
Key Features
The Patient Portal
Patients can enjoy unparalleled access to personal health information, visit summaries, and lab results. With the Patient Portal, patients can book appointments online through the Patient Portal using healow Open Access®, keep track of medications, and exchange messages with their provider.
The healow Apps
The healow family of apps are complete lifestyle and health management tools available in both English and Spanish. The healow app empowers patients by giving them access to everything from blood pressure readings, weight and activity, sleep, and more. The healow Mom® app gives moms-to-be insight into each step of pregnancy. And the healow Kids® app gives parents tools to monitor their children’s growth and development from birth to age 13.
healow Pay
Give patients the convenience to make payments by simply clicking on a secure link found in a text message. Making it easier for patients to pay their bills online could mean less paperwork and faster collections for your practice.
healow Open Access
Provide patients with a simple and secure method for booking doctor’s appointments online. With healow Open Access, there’s no need for patients to have to check if the doctor’s office is open, pick up the phone, wait on hold, or stress over whether there will be an open spot. Providers will be able to keep their schedules full and also free up their front-office staff for other tasks.
healow CHECK-IN
With healow CHECK-IN™, patients can confirm and check in for healthcare appointments online. During check in, patients can review their demographics, confirm their insurance coverage, sign consent forms, fill out questionnaires, pay copays and outstanding balances, and review medications, allergies, hospitalizations, and surgical histories.
Kiosk
Our in-office healthcare kiosk allows your patients to check in for their appointments with ease, confirm insurance information, and answer questionnaires — and links that information directly to the EHR. Your front-office staff gain time they can use to answer calls and assist other patients.
eClinicalMessenger
eClinicalMessenger® lets healthcare staff send out automated appointment reminders to their patient base. Healthcare professionals can also send out customized eClinicalMessenger campaigns that target patients who can benefit from additional health reminders on anything from a wellness check to an alert that it’s time to review lab results.
healow TeleVisits
Our telehealth solution helps primary and specialty providers deliver in-office quality remotely, improving safety, access to healthcare, and convenience for patients and providers. healow TeleVisits™ can help patients who find travel difficult because of distance, age, condition, or a public health crisis. Fully HIPAA-compliant, easy to set up, and affordably priced, this solution works with any EHR, integrates seamlessly with eClinicalMobile® on a smartphone, or eClinicalTouch® for use on an iPad®.
healow Aware
With healow Aware®, an expert can help you develop and implement a customized marketing plan, including educational videos, posters, and more to help educate your patients about your healthcare practice and help to fine tune your online resources, Patient Portal, and social media presence.
Key Features
The Patient Portal
Patients can enjoy unparalleled access to personal health information, visit summaries, and lab results. With the Patient Portal, patients can book appointments online through the Patient Portal using healow Open Access®, keep track of medications, and exchange messages with their provider.
The healow Apps
The healow family of apps are complete lifestyle and health management tools available in both English and Spanish. The healow app empowers patients by giving them access to everything from blood pressure readings, weight and activity, sleep, and more. The healow Mom® app gives moms-to-be insight into each step of pregnancy. And the healow Kids® app gives parents tools to monitor their children’s growth and development from birth to age 13.
healow Pay
Give patients the convenience to make payments by simply clicking on a secure link found in a text message. Making it easier for patients to pay their bills online could mean less paperwork and faster collections for your practice.
healow Open Access
Provide patients with a simple and secure method for booking doctor’s appointments online. With healow Open Access, there’s no need for patients to have to check if the doctor’s office is open, pick up the phone, wait on hold, or stress over whether there will be an open spot. Providers will be able to keep their schedules full and also free up their front-office staff for other tasks.
healow CHECK-IN
With healow CHECK-IN™, patients can confirm and check in for healthcare appointments online. During check in, patients can review their demographics, confirm their insurance coverage, sign consent forms, fill out questionnaires, pay copays and outstanding balances, and review medications, allergies, hospitalizations, and surgical histories.
Kiosk
Our in-office healthcare kiosk allows your patients to check in for their appointments with ease, confirm insurance information, and answer questionnaires — and links that information directly to the EHR. Your front-office staff gain time they can use to answer calls and assist other patients.
eClinicalMessenger
eClinicalMessenger® lets healthcare staff send out automated appointment reminders to their patient base. Healthcare professionals can also send out customized eClinicalMessenger campaigns that target patients who can benefit from additional health reminders on anything from a wellness check to an alert that it’s time to review lab results.
healow TeleVisits
Our telehealth solution helps primary and specialty providers deliver in-office quality remotely, improving safety, access to healthcare, and convenience for patients and providers. healow TeleVisits™ can help patients who find travel difficult because of distance, age, condition, or a public health crisis. Fully HIPAA-compliant, easy to set up, and affordably priced, this solution works with any EHR, integrates seamlessly with eClinicalMobile® on a smartphone, or eClinicalTouch® for use on an iPad®.
healow Aware
With healow Aware®, an expert can help you develop and implement a customized marketing plan, including educational videos, posters, and more to help educate your patients about your healthcare practice and help to fine tune your online resources, Patient Portal, and social media presence.
Customer Success With Our Patient Engagment Solutions
Pecos Valley Health Center
Pecos Valley Health Center has enhanced patient safety, improved compliance with UDS reporting, can more easily handle structured data, and has the insight and visibility needed to focus care on patients facing challenges with COPD, diabetes, high blood pressure, and other chronic conditions.
Prime Care Family Practice
Find out how healthcare professionals using several solutions from our Patient Engagement platform, including the healow apps and the Patient Portal, has resulted in 10,000 fewer phone calls, a lowered risk of provider burnout, and an increase in patient satisfaction.