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eClinicalWorks Blog

A phone on a desk with an icon of a patient on the phone representing How AI is Helping Call Centers Prioritize Patient Needs

26 June, 2025
blog

Frontlines First: How AI is Helping Call Centers Prioritize Patient Needs

When patients call their doctor’s office, they’re not just looking for answers, they’re looking for reassurance, direction, and timely care. But in today’s busy healthcare landscape, front-desk staff are stretched thin, call queues run long, and misrouted calls add unnecessary delays. That’s where artificial intelligence is stepping in with the promise of reshaping the way healthcare call centers operate.

Laptop with overlay over different charts representing Cutting Collection Costs with Revenue Cycle Management

19 June, 2025
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How AI Can Cut Collection Costs and Improve Healthcare

Providers get into medicine to help patients, but getting paid for the work they do is vital for sustaining their practices and delivering great care. They may not like dealing with the complexities of Revenue Cycle Management, but keeping a close eye on the books is a part of the cost of doing business.

speech bubble icons representing multilingual

12 June, 2025
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MedFlorida Leveraging Sunoh.ai for Seamless Patient Visits

In South Florida, where cultures and languages converge, delivering quality healthcare isn’t just about what’s said; it’s about how it’s understood. At MedFlorida Medical Centers, serving a diverse community means bridging language gaps while preserving the human connection at the heart of medicine. That’s why their team turned to Sunoh.ai, an AI-powered medical scribe designed to support AI ambient listening technology and AI voice recognition technology across multiple languages.

5 June, 2025
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eClinicalWorks: Specialty Solutions for Today’s Healthcare

Today's medical providers often encounter patients who present a challenging mix of physical and mental health needs that may require treatment from multiple specialists. In addition to delivering quality care, they must meet stringent documentation requirements and do so quickly and securely.

bot on screen in a hand, with person on the phone representing AI contact center solution, healow Genie

30 May, 2025
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Empowerment and Security in Healthcare’s Data-Rich Era

Everyone agrees the healthcare industry is evolving, even if they don't agree on what that means. Analysts worry about the scope and impact of regulations. Consumers worry about costs. Practices struggle with patient volumes and collecting revenue.

Doctor working at laptop and ipad, icon of Image AI fax from eClinicalWorks on screen.

22 May, 2025
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eClinicalWorks Image AI Assistant: Elevating Healthcare Efficiency and Standard of Care

‘AI and the Age of Intelligence’ survey conducted at the 2024 National Conference, revealed that 59% of healthcare practices receive over 100 faxes daily.

hand shown in a therapy session representing Behavioral Health Counselors

15 May, 2025
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AI Therapy Scribe: Sunoh.ai Empowering Behavioral Health Counselors

An article published in British Medical Journal (BMJ) on the impact of interruptions and distractions in healthcare reported that "interruptions should be proactively limited to only those that are clearly needed."

Woman on the phone, with healow genie icon in the left hand corner.

8 May, 2025
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healow Genie: Transforming Healthcare Operations and Enhancing Patient Experience

In healthcare, accessibility to information and ease of communication is paramount for patient satisfaction. Many healthcare practices find it difficult to keep up with the rising demand for information from patients, even though they have moderate levels of staffing and often hire third-party call centers.

2 May, 2025
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5 Patient Engagement Tools Every Behavioral Health Practice Should Have

May is observed as Mental Health Awareness Month in the United States, a time to shed light on the significance of mental wellbeing. A patient’s experiences during mental health treatment and counseling can significantly impact medical outcomes.

healow Genie, woman shown holding baby on the phone with a doctor. Also shown an older woman on the phone with a male doctor.

24 April, 2025
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healow Genie: An AI-Powered Solution to Transform Patient Engagement

In healthcare, minimizing the time that patients must wait when they call your practice is critical for improving satisfaction. Longer hold times can often lead to frustration, cause patients to abandon a call, and leave them unsatisfied.

Person with hands open and arrows going upwards towards the ceiling to represent RCM

17 April, 2025
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Navigating Complex Healthcare Operations: eClinicalWorks RCM Consulting Services

In the intricate world of healthcare operations, efficiency is paramount. eClinicalWorks offers an array of RCM consulting services to help practices improve their financial performance.

11 April, 2025
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eClinicalWorks – A Complete EHR Solution

Selecting the right Electronic Health Record (EHR) system is critical for any practice aiming to deliver exceptional patient care while maintaining efficient operations. eClinicalWorks has emerged as one of the leading choices for healthcare providers across the nation, offering innovative solutions that cater to diverse needs.