AI Call Solutions

A phone on a desk with an icon of a patient on the phone representing How AI is Helping Call Centers Prioritize Patient Needs
  • 26 June, 2025
  • blog

Frontlines First: How AI is Helping Call Centers Prioritize Patient Needs

When patients call their doctor’s office, they’re not just looking for answers, they’re looking for reassurance, direction, and timely care. But in today’s busy healthcare landscape, front-desk staff are stretched thin, call queues run long, and misrouted calls add unnecessary delays. That’s where artificial intelligence is stepping in with the promise of reshaping the way healthcare call centers operate.

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Woman on the phone, with healow genie icon in the left hand corner.
  • 8 May, 2025
  • blog

healow Genie: Transforming Healthcare Operations and Enhancing Patient Experience

In healthcare, accessibility to information and ease of communication is paramount for patient satisfaction. Many healthcare practices find it difficult to keep up with the rising demand for information from patients, even though they have moderate levels of staffing and often hire third-party call centers.

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