AI-Powered Contact Center Solution
- 30 May, 2025
- blog
Empowerment and Security in Healthcare’s Data-Rich Era
Everyone agrees the healthcare industry is evolving, even if they don't agree on what that means. Analysts worry about the scope and impact of regulations. Consumers worry about costs. Practices struggle with patient volumes and collecting revenue.
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- 24 April, 2025
- blog
healow Genie: An AI-Powered Solution to Transform Patient Engagement
In healthcare, minimizing the time that patients must wait when they call your practice is critical for improving satisfaction. Longer hold times can often lead to frustration, cause patients to abandon a call, and leave them unsatisfied.
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- 13 March, 2025
- blog
Spreading the Word About What Happened in Vegas
A well-known advertising slogan proclaims that "what happens in Vegas, stays in Vegas." But when it comes to the healthcare IT on display at HIMSS25, the mission is exactly the opposite — spread the news as far as possible.
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- 27 February, 2025
- blog
Creating AI Contact Center Solutions for a Quality Patient Experience
In modern healthcare, the patient's experience of healthcare can significantly impact the patient's medical outcome. An article in the Journal of the American Medical Informatics Association emphasizes that a more patient-centered, collaborative approach is needed to strengthen patient engagement.
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- 30 January, 2025
- blog
Implementing an AI-Powered Contact Center Solution to Improve Practice Efficiency
At the 2024 eClinicalWorks® and healow® National Conference, we conducted a survey to identify key operational and clinical challenges faced by healthcare professionals.
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