Press Releases

June
25
2025

eClinicalWorks and healow Genie Partners with Main Street Medical Clinic to Transform Patient Experience, Offering Multilingual Functionality

healow Genie AI-powered contact center solution set to redefine holistic healthcare and elevate patient experiences WESTBOROUGH, Mass. — June 25, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the clinic’s diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. […]
June
18
2025

eClinicalWorks and Sunoh.ai Transform Clinical Documentation and Operational Efficiency at Amarillo Medical Specialists

The 50-provider multispecialty group achieves significant time-savings with Image AI Assistant and Sunoh.ai, allowing providers and staff to improve focus on patient care WESTBOROUGH, Mass. — June 18, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Texas-based Amarillo Medical Specialists is successfully utilizing eClinicalWorks Image AI Assistant and Sunoh.ai the EHR-agnostic AI medical scribe. Sunoh’s AI medical transcription effectively captures patient-provider conversations, including any details the provider might have missed, making the documentation comprehensive and nuanced. Sunoh.ai, which is fully integrated with the eClinicalWorks EHR, adds the […]
June
12
2025

eClinicalWorks AI Document Insights Assistant Enhances Clinical Efficiency at Ferris Family Medicine, P.A.

Cutting-edge AI technology streamlines document processing and improves patient care at Texas-based family medicine practice WESTBOROUGH, Mass. — June 12, 2025 — eClinicalWorks®, the largest ambulatory cloud, and AI-driven EHR, today announced that Texas-based Ferris Family Medicine, P.A./ Cardiometabolic Health Solutions is experiencing success as an early adopter of the eClinicalWorks AI Document Insights Assistant. The AI assistant generates quick summaries of various documents. For instance, practices often receive large faxes, sometimes 50 to 100 pages long. The AI assistant summarizes the fax into a few paragraphs. This feature helps practices […]
June
3
2025

eClinicalWorks and healow Genie to Transform Patient Care at America’s Family Doctors

Innovative partnership will ensure 24/7 support and seamless healthcare coordination, ushering in a new era of patient engagement WESTBOROUGH, Mass. — June 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America’s Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America’s Family Doctors’ mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie’s advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to […]
May
29
2025

eClinicalWorks and healow Genie to Assist Large Georgia Pain Management Institute Manage Substantial Influx of Patient Calls

The innovative AI solution will help the 128-provider pain management practice effectively manage large volumes of incoming patient calls and reduce staff burnout WESTBOROUGH, Mass. — May 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Alliance Spine and Pain Centers has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, healow® Genie, to manage the rising number of incoming patient calls. The AI-powered contact center solution will effectively manage a large volume of calls and quickly provide a resolution to common patient queries like requests, refills, references, […]
May
21
2025

eClinicalWorks and Sunoh.ai Help Hendry Regional Medical Center Save Over Two Hours on Clinical Documentation

Hendry Regional Medical Center reports that it completed more than 1,000 visits with Sunoh.ai in 2025 while also improving billing workflows WESTBOROUGH, Mass. — May 21, 2025 — eClinicalWorks®, the largest ambulatory cloud, announced today that Hendry Regional Medical Center is successfully utilizing Sunoh.ai. The AI medical scribe is helping providers complete clinical documentation at the end of each day, dramatically decreasing documentation lag. As a result, the practice also reports a substantial acceleration in billing workflows, helping increase revenue. The AI medical transcription solution silently and effectively converts patient-provider […]
May
15
2025

eClinicalWorks and Sunoh.ai Transform Patient Care and Provider Efficiency at Main Street Medical

  South Carolina-based primary care and urgent care center leverages innovative AI medical scribe to save up to an hour a day on clinical documentation WESTBOROUGH, Mass. — May 15, 2025 — eClinicalWorks®, the largest ambulatory cloud, announced today that Main Street Medical, a primary and urgent care center in South Carolina, is successfully utilizing Sunoh.ai AI medical scribe to enhance patient care and practice operations. The practice reports that Sunoh.ai saves providers up to an hour per day, improves clinical efficiency, and significantly reduces provider burnout. Sunoh.ai seamlessly integrates […]
May
13
2025

eClinicalWorks and healow Genie to Transform Patient Communication at Pulmonary and Sleep of Tampa Bay

  Leveraging the capabilities of an AI-powered contact center solution, the practice is set to redefine patient care and engagement WESTBOROUGH, Mass. — May 13, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Pulmonary and Sleep of Tampa Bay has selected healow® Genie, a first-of-its-kind, EHR-agnostic, AI-powered contact center solution, for implementation across its practice. Using text, chatbot, and voice call options, the integration of healow Genie ensures patients can engage with their health information 24/7. The AI agent will handle responsibilities such as scheduling appointments, managing bill […]
May
8
2025

Neurology Center of New England Witnesses Over 156% Increase in Patient Payments With eClinicalWorks and healow Payment Services

Largest neurological care center in Massachusetts achieves significant improvement in efficiency in routing incoming faxes with eClinicalWorks Image AI Assistant WESTBOROUGH, Mass. — May 8, 2025 —eClinicalWorks®, the largest ambulatory cloud EHR, announced that the Neurological Center of New England, the largest neurological care center in Massachusetts, is successfully utilizing eClinicalWorks Image AI Assistant and healow@ Payment Services. The center implemented healow Pay™ and healow Statements at the beginning of the previous year and reports a staggering 156% surge in all patient payments in the first quarter of 2024, compared […]
April
29
2025

Maryland Endocrine Partners With eClinicalWorks & healow Genie to Transform Patient Experiences With AI-Powered Contact Center Solution

  The groundbreaking partnership ensures 24/7 support and streamlined healthcare operations, revolutionizing patient communication WESTBOROUGH, Mass. — April 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced the integration of healow® Genie an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations […]