Improving Healthcare through Technology

Improving Healthcare through Technology

Each day, eClinicalWorks brings together medical professionals and the men, women and
children who seek their care. From routine office visits to complex and lifesaving
interventions, in communities large and small, from the busiest urban neighborhoods to
the quietest rural communities, eClinicalWorks is there.



“I didn’t know I had heart problems. And the eCW program is what brought this to light and … really saved my life.”


“I haven’t run to the hospital in four or five years. Now I’m able to work. I have a home health aide.
It’s a good feeling.”



“And then when you get an email from him, you know he’s looking at that. And it’s like you’re being watched by the doctor at all times.”


“I like their site because I can go onto the computer and see all my results, make an appointment, and send a note to my doctor.”

Every day, tens of thousands of providers rely upon eClinicalWorks to facilitate millions of patient visits each year. In medical clinics, in patients’ homes, and online, eClinicalWorks brings together medical professionals and patients — for routine documentation of office visits and labs, reassurance to individuals and families, online access to critical health data, medications during times of crisis, and critical, lifesaving interventions.

Pawleys Pediatrics and Adult Medicine — How CCM Saved a Life

Once they decided to participate in the Chronic Care Management program through the Centers for Medicare and Medicaid Services, Pawleys Pediatrics and Adult Medicine learned all that they could about it, undertook comprehensive training for staff, and encouraged patients like Robert Grove, a Vietnam War vet and retiree with diabetes, to participate.

Because of the frequent check-in phone calls that the program requires, Grove’s nurse was concerned when he reported chest pain one day and advised him to come in for a check-up. The check-up revealed blockages on his heart that led to surgery and a full recovery. The CCM program truly saved Bob Grove’s life.

“If he hadn’t been caught by the nurse care manager, really one of two things would have happened. He would have had a massive heart attack and probably would have died from that, or been left with congestive heart failure. As it is, he is up and walking and perfectly fine.”

Dr. David Haseltine, Pawleys Pediatrics and Adult Medicine, South Carolina

EssenMED House Calls — Bringing Quality Care Home

EssenMED House Calls serves as a medical lifeline for more than 4,000 New York City-area families whose loved ones may be house-bound, chronically ill, lack transportation, or otherwise be unable to visit a doctor’s office.

Founder Dr. Sumir Sahgal understands that taking care to his patients is the best way to ensure they remain well and able to stay in their homes. That means not only fewer hospitalizations for the patient, but a better quality of life for caregivers and family members, as well.

“Because of the eClinicalWorks EHR, we are able to access the patient’s record in the setting and comfort of their home. eClinicalWorks really helped in the evolution of what has now become a very large organization.”

Dr. Sumir Sahgal, founder, EssenMED House Calls, New York City

Grove Medical Associates — How Quality and Prevention Work

Auburn, Massachusetts’s Grove Medical Associates has been with eClinicalWorks for more than a decade, and seen dramatic improvements in workflows and performance. More than 70% of Grove’s patients are web-enabled, and more than 5,000 patients are using Patient Portal. And Grove has even enrolled patients in wellness programs that include tracking their health with fitness devices.

For one patient, the program was a lifesaver, alerting him to unusually high blood pressure readings that prompted him to go to the hospital, where physicians diagnosed a mild heart attack, and were able to give him the care he needed.

“We are always looking for ways to grow and change. eClinicalWorks allows us to be forward thinkers and find areas where we can advance our care.”

Dr. David Weinstock, Grove Medical Associates, Auburn, Massachusetts

Singletrack Health — Getting Back to Basics in Michigan’s Upper Peninsula

In May 2016, the husband/wife team of Dr. Christopher Dehlin and Dr. Jennifer Dehlin — both natives of Michigan’s Upper Peninsula — launched Singletrack Health, a full-spectrum family practice clinic focused on achieving the highest quality care through both the best technology and a deliberate choice to remain small.

The Dehlins knew they liked eClinicalWorks, but didn’t realize until after Go-Live how integrated the EHR truly is, with scheduling, Practice Management, financials, reporting, and Patient Portal. With their healthcare IT problem essentially solved, the couple are able to focus on their patients, with education, outreach campaigns, and even participation in community events.

“We felt that in a private practice where we have more autonomy and process changes, we could really tighten up the thousands of little things that make for excellent patient care.”

Dr. Christopher Dehlin, Singletrack Health, Marquette, Michigan

Bluestone Physician Services — Dignity & Quality Care at the End of Life

When your average patient is 87, has dementia, and is expected to live for fewer than two more years, you might expect poorer medical outcomes. Not at Bluestone Physician Services. With the eClinicalWorks Chronic Care Management solution and the mobility offered by eClinicalTouch, Bluestone’s providers are able to carefully coordinate care for chronically ill residents of nursing homes and assisted living facilities.

The result? Bluestone is meeting the challenges of dementia and chronic illness, giving elders the care and dignity they deserve and their families greater peace of mind.

“It really is an exchange of information that makes the work the care coordinators are doing and the work the providers are doing more meaningful and more efficient.”

Sarah Keenan, Chief Clinical Officer, Bluestone Physician Services

Pecos Valley Medical Center — World-Class Care in a Small Town

The Pecos Valley, New Mexico area has higher-than-average rates of poverty and just one medical facility to meet its needs. Fortunately, that facility is Pecos Valley Medical Center, where eClinicalWorks technology helps Dr. Lucien D. Young and his staff provide world-class care to all in need.

Medical, dental, specialty, and lab care are available, with Spanish-speaking staff, transportation services, and a staff expert in clinical informatics. The result is top-quality care for area residents, higher patient satisfaction, and better medical outcomes.

“They just have a lot more to offer. I started by going to the dentist here, and I was very comfortable. They did an appointment for a physical, and I immediately felt at home.”

Iris Sena, patient, Pecos Valley Medical Center

Rainbow Pediatric Center — Using TeleVisits for ADHD Patients

Dr. Prasanthi Reddy and her staff at Rainbow Pediatric Center are not just caring providers for thousands of families in the Jacksonville, Florida area. They’re also eager adopters of the latest healthcare IT technologies. So, when visit and medication compliance among patients with Attention Deficit Hyperactivity Disorder began to lag, Rainbow turned to healow TeleVisits for help.

A three-month trial was successful, and TeleVisits are now a routine option for ADHD families who need to check in with their doctor fairly often, but don’t always need to visit the office to do so. After one month with TeleVisits, compliance among ADHD patients rose 60%. And 80% of the practice’s patients are now actively engaged on Patient Portal.

“We’re now seeing families refer other families to us, and it’s wonderful to see kids that I took care of 15 years ago who were teenagers now bringing their kids to us. That’s the best compliment that we can get.”

Dr. Prasanthi Reddy, Founder, Rainbow Pediatric Center, Jacksonville, Florida

Petaluma Health Center — A Difference in a Time of Crisis

When wildfires ravaged Sonoma County, California in October 2017, taking 44 lives, destroying many homes, and forcing the closure of some health facilities, Petaluma Health Center was at its best. Having won a HIMSS Davies Community Health Award for their work in driving down rates of hepatitis C and hypertension, the staff knew all about clinical excellence and doing the right things for the community.

The wildfires simply expanded the definition of community. Petaluma used eClinicalWorks Messenger to let the community know it was still open and able to provide care to those in need, whether for routine care, medication refills, or treatment for stress and emotional trauma. One provider even used eClinicalMobile and an iPad to refill prescriptions.

“We were seeing a lot of patients with coughs and asthma. And a lot of patients were just depressed, anxious about what had happened.”

Erika Raygoza, Medical Assistant and Trainer, Petaluma Health Center, Sonoma, California

Northern Ohio Medical Specialists — How Chronic Care Management Matters

For Northern Ohio Medical Specialists, a 120-provider practice covering much of Northwestern Ohio, chronic care management isn’t just about tracking time and getting paid providing services. Beginning in January 2016, NOMS did use the eClinicalWorks CCM module to participate in a new care model developed by CMS.

But what sets NOMS apart is the care and concern the care managers exhibit. They call their patients regularly, sometimes just to talk. They get to know them and their families, what they might need. In that way, they help patients understand where they can turn when they really need help — which leads to faster, more personalized, and more effective care.

“eClinicalWorks is really a key cog in making the CCM program work. The whole premise is enhanced communication, and medically and legally we need to have a way to document this communication.”

Dr. Mark R. Hoelzle, NOMS, Fremont, Ohio

The Goldring Center for Culinary Medicine at Tulane University — Learning to Cook Again

You expect to find Electronic Health Records in medical clinics, but why would you find an EHR in a nutrition center? For the staff at the Goldring Center for Culinary Medicine at Tulane University, the answer is simple: The EHR helps track the health of patients with the level of detail necessary to complement their work in nutrition and wellness. Being able to quantify measures of blood pressure, A1c levels, cholesterol, and so forth, helps providers and patients measure progress.

Patients are referred to the Goldring Center for classes to help them learn new and better health habits, illustrating that a more holistic approach to health isn’t just an idea, but sound science that can make a real difference in communities and impact Population Health.

“You don’t necessarily expect to use an EMR within this setting, within a culinary institute, but it has made my day-to-day work so much easier.”

Kerri Dotson, RDN, LDN, the Goldring Center for Culinary Medicine