Customer Case Studies

Customer Case Studies

Healthcare today is more complex and challenging than ever, with regulations, mandates, acronyms, and constant changes in how care is delivered and paid for. Providers need better tools to help them keep their focus on caring for patients. But getting there requires they first conquer seas of paper, improve practice management, and sharpen patient engagement.


Each of the following case studies illustrates how eClinicalWorks works with our clients to fashion customized solutions to unique challenges, from Electronic Health Records and Practice Management to Revenue Cycle Management and more. Read on to see how eClinicalWorks and its clients are improving healthcare together.

Bergen Neurology Consultants: A Case Study in Providing Better Care

In 2008, Bergen Neurology Consultants began searching for a comprehensive electronic medical record system. Their goals were to improve efficiency and streamline workflow in order to provide better patient care and create a pleasant experience for each patient visit.

Block & Nation Family Medicine: Positive ROI Year after Year

Block & Nation was looking to use technology to streamline workflows, improve documentation, provide better sharing of patient history between doctors outside of the practice, and increase efficiencies and profitability. The practice realized that it needed an electronic medical record solution.

Central Ohio Primary Care Physicians: A Partnership in Health

Committed to providing the highest quality care to patients, COPCP is a healthcare organization dedicated to engaging patients at both the provider and hospital level. As a result, the organization was tasked with the difficult challenge of uncovering an EHR that would provide value and give them the ability to become a partner in improving the health of all.

Coastal Medical, Inc.: A Culture of Collaboration

Coastal Medical needed to implement a single, unified electronic medical record across 17 medical practices in multiple locations state-wide, and establish a solid foundation for coordinated care across all practices.

Grove Medical Associates, PC: A Case Study in Continuous Quality Improvement

In 2004, Grove Medical Associates realized the promise and potential of electronic medical records. Its overarching clinical goals were, and continue to be, the delivery of high quality patient care and improved patient safety.

Indiana University Health Center: Advancing Student Care into the Future

With over 2,000 square feet dedicated to paper records, the health center understood its current paper-based system had become a detriment to the quality of care delivered to students. The health center set out to implement a comprehensive EHR system to meet its goals of improving efficiency, resulting in a streamlined workflow.

Internal Medicine Specialists: Improving Treatment and Quality of Service

IMS, an ever expanding Gastroenterology practice, quickly realized its current paper-based PM system was too expensive and lacked the advanced functionality the practice expected, resulting in a continued use of paper. IMS looked to switch to a comprehensive EHR solution that was affordable and would replace the need for transcription.

MedPeds: Where Compassion Meets Technology for a Healthier You

MedPeds, a private practice of eight providers and 23 employees, situated in the Washington, D.C., suburb of Laurel, Maryland, understood its current paper-based system was becoming a detriment to the practice’s overall functionality.

Norman Regional Health System: Weathering the Storm

On May 20, 2013, the Moore Medical Center, part of the Norman Regional Health System, was hit by EF-5 tornado, destroying the entire hospital. In the wake of the disaster concerned patients were left worrying about whether their information remained accessible. Fortunately, they had eClinicalWorks in place.

Open Door Family Medical Center: Making Quality Healthcare Accessible to All

Open Door realized as early as 1996 that they needed an electronic medical record system to manage their patient charts. Their paper-based system was outdated and not serving the providers or the patients. An estimated 3% of charts were missing on any given day and many charts were not legible, posing significant patient safety risks.

open door family medical

Salvatore Volpe MD PC: Solo Practice Making Enormous Impact on the Lives of Many

Salvatore Volpe MD PC, a solo practice on Staten Island, New York, understood its paper based system no longer promoted its mission of serving patients in the context of family and community. The practice needed to implement an EHR system to improve efficiencies and enhance patient care.

Salvatore Volpe

Spectrum Family Medicine: The Whole Record Right at Your Fingertips

In 2010, typical of most practices, providers at Spectrum were faced with the common challenge of “doing more for less.” Increased costs of running the practice coupled with decreased reimbursements from insurance companies forced the practice to take a hard look at internal processes to determine what changes could improve efficiency.

Spectrum Family Medicine

Urban Health Plan, Inc.: Transformation of a Community Health Center and Healthcare in the South Bronx

UHP recognized that technology was required to accelerate both their organization and the work they were engaged in. Their overarching clinical goals were, and continue to be, improved access to care, reduction of health disparities, and improvements to the health outcomes of patients.

Urban Health Plan

Webster Medical Group, PC: Paving the Way to Success

Wanting to keep pace with the latest technology in the healthcare industry, Webster Medical Group pursued its search for an EHR that would provide the best method to increase productivity and patient care simultaneously.

Webster Medical Group

Westwood-Mansfield Pediatric Associates: Giving Children the Care They Deserve

Westwood-Mansfield Pediatric Associates, a multi-location pediatric practice, understood its current paper-based system had become a detriment to the efficiency of the office. As a result, the practice needed to implement a comprehensive EMR/PM system to increase patient satisfaction and improve outcomes.

Westwood Mansfield Pediatric Associates