Customer Success Stories

Customer Success Stories

Healthcare today is more complex and challenging than ever, with regulations, mandates, acronyms, and constant changes in how care is delivered and paid for. Providers need better tools to help them keep their focus on caring for patients. But getting there requires they first conquer seas of paper, improve practice management, and sharpen Patient Engagement.


Each of the following case studies illustrates how eClinicalWorks works with our clients to fashion customized solutions to unique challenges, from Electronic Health Records and Practice Management to Revenue Cycle Management and more. Read on to see how eClinicalWorks and its clients are improving healthcare together.

Arkansas Heart Hospital: Committed to Cardiovascular Health

Arkansas Heart Hospital, nationally recognized specialists in cardiac care, found that their original healthcare IT choice, NextGen, had been little more than a vendor. The hospital needed a true partner, a company capable of helping them fulfill their mission of excellence through innovation, accountability through ownership, resilience without compromise, and teamwork with results.

Bergen Neurology Consultants: Providing Better Care

In 2008, Bergen Neurology Consultants began searching for a comprehensive electronic medical record system. Their goals were to improve efficiency and streamline workflow in order to provide better patient care and create a pleasant experience for each patient visit.

Block & Nation Family Medicine: Positive ROI Year after Year

Block & Nation was looking to use technology to streamline workflows, improve documentation, provide better sharing of patient history between doctors outside of the practice, and increase efficiencies and profitability. The practice realized that it needed an electronic medical record solution.

Bluestone: Delivering Quality Care with Dignity

Bluestone Physician Services uses an all-mobile model to provide quality care coordination to chronically ill and frail elders, many of whom have dementia and are near the end of life. By working closely with their care providers and families, Bluestone focuses on pre-acute care, helping to reduce hospitalizations, control medical costs, and meet the challenges of chronic illness and aging with dignity.

Brown Clinic: Superusers on the Great Plains

Founded in 1935, Brown Clinic provides comprehensive care to more than 100,000 patients in Watertown, South Dakota and surrounding areas. Read how the practice, by developing superuser capacity in partnership with eClinicalWorks’ EHR/PM solutions, has achieved PCMH recognition, embraced Chronic Care Management, and made a successful transition to an Accountable Care Organization — retaining their independence, meeting numerous reporting requirements, continuing to provide quality healthcare, and controlling costs.

Carson Medical Group: Growing Patient Engagement

With the arrival of Meaningful Use requirements and the shift toward value-based care, Carson Medical Group of northern Nevada recognized the need to adopt additional technologies and updated patient engagement strategies to streamline workflows and further improve the quality of care.

Central Ohio Primary Care Physicians: A Partnership in Health

Committed to providing the highest quality care to patients, COPCP is a healthcare organization dedicated to engaging patients at both the provider and hospital level. As a result, the organization was tasked with the difficult challenge of uncovering an EHR that would provide value and give them the ability to become a partner in improving the health of all.

CHEMED: Serving all in need

At the Center for Health Education, Medicine & Dentistry (CHEMED), providing comprehensive, integrated medical services means taking an integrated approach to health. Clinical excellence is combined with strong Patient Engagement and a focus on behavioral health to ensure that each patient receives all the services they need. And eClinicalWorks has been an indispensable partner in helping CHEMED achieve their vision of community health, for the uninsured, underinsured, and privately ensured — making them truly a first choice in healthcare for their community.

Children’s Clinic of Jonesboro: Increasing Patient Engagement

The Children’s Clinic of Jonesboro, one of the most well-established pediatric clinics in Arkansas, needed to increase the number of patients using Patient Portal and the healow app. They identified several causes for low patient engagement and worked with eClinicalWorks to more effectively reach out to patients through technology and training.

CityMD: Urgent Care with Kindness in NYC

Founded in 2010 by Dr. Richard Park in New York City, CityMD provides urgent care through more than 60 walk-in clinics. Providers are dedicated to providing convenient, affordable and high-quality medical care while adhering to their mission of dispensing kindness to every patient. See how eClinicalWorks has helped CityMD achieve that balance throughout their network.

Coastal Medical, Inc.: A Culture of Collaboration

Coastal Medical needed to implement a single, unified electronic medical record across 17 medical practices in multiple locations state-wide, and establish a solid foundation for coordinated care across all practices.

Dallas Internal Medicine Group: Tackling the Challenges of Perioperative Care

As a perioperative care practice, Dallas Internal Medicine Group practitioners move among three hospitals — and three different EHRs — as they care for the needs of thousands of patients before, during, and after surgery. DIMG needed a partner capable of developing solutions to its interoperability challenges. By activating the Carequality interface through eClinicalWorks, DIMG physicians now have on-demand access to complete patient records and histories, and have reduced costs while enhancing the quality of care and patient safety.

Dimock: Better Dental Health for Communities

The Dimock Community Health Center today provides comprehensive medical, dental and mental health services to men, women and children in some of Greater Boston’s most underserved neighborhoods. With eClinicalWorks, Dimock found a healthcare IT partner that made delivery of dental services faster and easier, enabling them to increase the number of patients they can serve.

EssenMED House Calls: Bringing Care Home

In 2005, Dr. Sumir Sahgal took a page out of America’s medical past, reviving the house call to deliver high-quality primary care to NYC-area residents in the comfort of their homes. For many of his patients and their caregivers, issues of transportation, employment and mobility make office visits difficult. EssenMED House Calls has grown to serve more than 4,000 families, improving wellbeing, reducing hospitalization rates, and helping control costs.

Granger Medical Clinic – Providing Quality Care by Putting People First

Granger Medical Clinic, an independent provider of primary and specialty care to the Salt Lake City, Utah area, needed a healthcare IT partner that could meet the demands of rapid growth, value-based care, and becoming an ACO — without losing their independence of focus on putting patients and providers first. They turned to eClinicalWorks and found the unified solution they needed — for documentation, hospital interoperability, better Patient Engagement, and the analytics and insight necessary to meet the challenges of Population Health.

Grove Medical Associates, PC: Continuous Quality Improvement

In 2004, Grove Medical Associates realized the promise and potential of electronic medical records. Its overarching clinical goals were, and continue to be, the delivery of high quality patient care and improved patient safety.

Gwinnett Center Medical Associates: Implementing Convenience for All

A small suburban Atlanta medical practice was burdened with hundreds of calls daily, and needed a better way to serve patients seeking appointments and information without compromising the care provided to those already in the office.

Indiana University Health Center: Advancing Student Care

With over 2,000 square feet dedicated to paper records, the health center understood its current paper-based system had become a detriment to the quality of care delivered to students. The health center set out to implement a comprehensive EHR system to meet its goals of improving efficiency, resulting in a streamlined workflow.

Internal Medicine Specialists: Improving the Quality of Healthcare

IMS, an ever expanding Gastroenterology practice, quickly realized its current paper-based PM system was too expensive and lacked the advanced functionality the practice expected, resulting in a continued use of paper. IMS looked to switch to a comprehensive EHR solution that was affordable and would replace the need for transcription.

MedPeds: Where Compassion Meets Technology for a Healthier You

MedPeds, a private practice of eight providers and 23 employees, situated in the Washington, D.C., suburb of Laurel, Maryland, understood its current paper-based system was becoming a detriment to the practice’s overall functionality.

Mobile Physician Services: PCMH Care in Central Florida

A 100% mobile care practice sought Patient-Centered Medical Home recognition for its efforts delivering care to chronically ill patients throughout Central Florida. Mobile Physician Services soon realized that its success might well serve as a national model.

Naples Internal Medicine Associates: Change and Opportunity in Florida

How to effectively implement a Medicare rule that pays providers up to $42 per patient, per month, for providing non-face-to-face Chronic Care Management services to patients with two or more chronic health conditions.

NCH Medical Group: Battling Information Asymmetry

Northwest Community Healthcare Medical Group, a large multi-specialty practice serving thousands of patients in the suburbs northwest of Chicago, faced a significant challenge with “information asymmetry,” and needed a way to transfer records from Northwest Community Healthcare Hospital, which used a different EHR vendor. Through eClinicalWorks and the Carequality network, they are meeting the challenges of interoperability — with seamless exchange of clinical data, improved communications, and enhanced patient safety.

Norman Regional Health System: Weathering the Storm

On May 20, 2013, the Moore Medical Center, part of the Norman Regional Health System, was hit by EF-5 tornado, destroying the entire hospital. In the wake of the disaster concerned patients were left worrying about whether their information remained accessible. Fortunately, they had eClinicalWorks in place.

Northern Ohio Medical Specialists: Focus on Chronic Care Management

A rapidly growing regional medical center serving several largely rural counties in Northern Ohio needed more effective outreach to chronically ill patients — to enhance wellness, to quantify the services they were providing, and to help implement new reimbursement models.

Open Door Family Medical Center: Quality Healthcare for All

Open Door realized as early as 1996 that they needed an electronic medical record system to manage their patient charts. Their paper-based system was outdated and not serving the providers or the patients. An estimated 3% of charts were missing on any given day and many charts were not legible, posing significant patient safety risks.

Pawleys: How CCM Saved a Cardiac Patient

Dr. David K. Haseltine and his colleagues at Pawleys Pediatrics & Adult Medicine in South Carolina successfully implemented Chronic Care Management, helping ensure quality care for some of their most complex patients. With the help of eClinicalWorks’ CCM solution, the practice has developed a robust care management program, the value of which was demonstrated clearly in the case of Vietnam War veteran Robert Grove, who received early detection and treatment for a potentially debilitating cardiac condition.

Riverdale Family Practice – Sustainable Community Engagement in NYC

Riverdale Family Practice, a full-service primary care practice, needed effective electronic solutions to strengthen their ability to provide quality healthcare and effective patient engagement to a socially, culturally and economically diverse patient base in the Bronx, New York.

River Road Medical Group – EHR Innovations for Better Quality Care

A small, well-established family practice clinic sought ways to continue to provide the highest quality care while adapting to the changing world of healthcare, including Population Health challenges and the impact of value-based Medicare payment reforms.

Salvatore Volpe MD PC: A Solo Practice Impacting Many Lives

Salvatore Volpe MD PC, a solo practice on Staten Island, New York, understood its paper based system no longer promoted its mission of serving patients in the context of family and community. The practice needed to implement an EHR system to improve efficiencies and enhance patient care.

Singletrack Health: Autonomy and Excellence in Community Health

Some clinicians head for the big city, or strive to build the largest and most comprehensive practice they can. Drs. Christopher and Jennifer Dehlin, both natives of Michigan’s Upper Peninsula, had a different vision: Create the best small medicine practice possible in the town where they work and live, Marquette, Michigan. With the help of eClinicalWorks, the Dehlins are fulfilling that vision.

Spectrum Family Medicine: The Whole Record Right at Your Fingertips

In 2010, typical of most practices, providers at Spectrum were faced with the common challenge of “doing more for less.” Increased costs of running the practice coupled with decreased reimbursements from insurance companies forced the practice to take a hard look at internal processes to determine what changes could improve efficiency.

Texoma Care: How an ACO’s Advanced Assistants Battle Burnout

Backed by EHR technology from eClinicalWorks, TexomaCare has employed advanced medical assistants to improve the efficiency of patient exams, reduce errors, increase patient satisfaction, and meet their goals as an Accountable Care Organization, including keeping a focus on high-risk patients. The result has been better quality care, lower costs, and a reduced risk of physician burnout — what Dr. Gregory Carlson calls the last leg of a quadruple aim that includes quality, cost, and Patient Engagement.

Trillium Family Medicine: Using Technology to Empower Patients

At a time when doctors are being asked to do more with less, a solo practitioner in North Carolina sought to use healthcare IT to actually reduce his overall patient panel and costs, while improving the quality of care and patient satisfaction.

Tulane Culinary: ‘Food First’ for Health

The Goldring Center for Culinary Medicine was founded in 2012 under the aegis of Dr. Timothy S. Harlan, an assistant clinical professor of medicine at Tulane University School of Medicine. The Center takes a “food first” approach to nutrition and health, helping referred patients improve their dietary habits and better control health conditions such as diabetes and high blood pressure, while promoting nutrition education in academic medical settings.

Tulane University Medical Center: Using Data to Improve Community Health

Although an early adopter of Electronic Medical Records, Tulane University Medical Group has faced an ongoing need for more effective data aggregation techniques and analytics to help its physicians provide quality care to an urban population with high rates of preventable chronic diseases.

Urban Health Plan, Inc.: Health Center Transformation in the Bronx

UHP recognized that technology was required to accelerate both their organization and the work they were engaged in. Their overarching clinical goals were, and continue to be, improved access to care, reduction of health disparities, and improvements to the health outcomes of patients.

Webster Medical Group, PC: Paving the Way to Success

Wanting to keep pace with the latest technology in the healthcare industry, Webster Medical Group pursued its search for an EHR that would provide the best method to increase productivity and patient care simultaneously.

Westwood-Mansfield Pediatric Associates: Giving Children the Care They Deserve

Westwood-Mansfield Pediatric Associates, a multi-location pediatric practice, understood its current paper-based system had become a detriment to the efficiency of the office. As a result, the practice needed to implement a comprehensive EMR/PM system to increase patient satisfaction and improve outcomes.

Women’s Care Florida: How healow Mom helps!

When a large, well-established OB/GYN practice serving Central Florida wanted to increase Patient Engagement and give its patients new tools for tracking their health and pregnancies, they turned to the healow family of apps. Now, more than 40,000 patients at Women’s Care Florida, including many in the tech-savvy millennial generation, are more involved with their health than ever before, knowing what to expect, keeping in closer touch with their healthcare providers, and helping their doctors keep an eye on Population Health challenges such as gestational diabetes and other risks.