Podcasts

Healthcare IT continues to yield ever more powerful tools for electronic documentation of care. But there is an unintended side effect of all that technology: An increased risk of physician burnout. Many doctors find the hours they spend on the computer are detracting from the quality of their patient encounters, and taking a toll on their professional and personal lives. In this series of eClinicalWorks Podcasts, our in-house experts explore some of the ways eClinicalWorks is helping reduce the risk of physician burnout, including the latest interoperability solutions, and better documentation through eClinicalWorks Scribe and Eva, the eClinicalWorks Virtual Assistant.

Founded in 1929, the Christie Clinic provides comprehensive healthcare services to thousands of patients through more than 20 locations in Champaign, Illinois and surrounding communities in East-Central Illinois. They have successfully implemented a full suite of Patient Engagement tools to improve access to the more than 35 specialties they offer. More than two-thirds of the clinic’s 180 providers use healow Open Access® for online appointment booking, and many patients have access to their records through the MyCare Patient Portal, supported by a help desk where even senior managers take a turn interacting directly with patients.

The Door, a busy New York City health center serving youth ages 12-24 with primary care, mental health, career and legal guidance, art, and even nutrition classes, needed more effective ways to deliver the comprehensive range of services they offer. After attending the 2017 eClinicalWorks Health Center Summit in Boston, they recognized that healow Patient Relationship Management (PRM) Services was the best strategy for them. With training and marketing assistant from the PRM team, The Door has improved workflows and communications internally, and provided their patients with new tools that are keeping them more involved and engaged with the health center than ever.

Florida’s Gastro Health is among the fastest-growing GI practices in their state, and needed a healthcare IT partner with a full range of tools to meet their rapidly changing needs. They have been with eClinicalWorks since April 2017, and are already putting many of the EHR’s features to work, including eClinicalWorks Scribe, which is making documentation of Progress Notes easier than ever before, giving back valuable minutes and hours to physicians. It’s time they can use for family, hobbies, or just recharging after a long day — and it’s helping reduce the risk of physician burnout, a critical yet often overlooked factor in the overall quality of today’s medicine.

Each year at the eClinicalWorks National Conference we speak with clients who are advancing healthcare in new and innovative ways. This year, Dr. Prasanthi Reddy, founder of Rainbow Pediatric Clinic in Jacksonville, Florida, and Amber Folk, CEO of Florida’s The Clark Clinic, spoke about how they are using telemedicine to provide high-quality care to their patients while maintaining the highest standards of clinical care.

At eClinicalWorks, innovation, quality, and patient safety are really inseparable. We’re working every day to improve our industry-leading products and services to create the best possible user experience for physicians and patients alike. In these episodes of the eCW Podcast, we look at how Eva is transforming clinical documentation, how we’re improving the monitoring of prescriptions of controlled substances, and the growing role that healow TeleVisits plays in ensuring convenient, quality care that helps practices and patients save time, trouble, and money. Join eClinicalWorks experts as we explore the various ways that healthcare IT is becoming more unified and better integrated, delivering great value for practices while promoting better health outcomes.

MACRA and MIPS changed the healthcare reimbursement landscape beginning in 2016. Two years later, providers have largely adjusted to the new rules, are meeting the reporting requirements, and have now turned their attention to finding ways to improve their performance. In this episode of the eCW Podcast, host Adam Siladi and Pooja Shah, a senior analyst at eClinicalWorks, sort out what’s new, what’s changed, and what providers need to know in order to continue to succeed.

In this edition of the eCW Podcast, host Brian Saal speaks with Alyssa Pearson, from South Lake Pediatric Group in West Minneapolis, Minnesota, to learn how the practice is implementing a full suite of Patient Engagement tools across all six of its locations. From Patient Portal to healow Kids, along with healow Open Access® scheduling and TeleVisits, South Lake’s providers are working to give busy parents the resources and convenience they want and need, while continuing to provide the highest quality care to everyone patient and family.

In the latest episode of the eClinicalWorks Podcast, we chat with Christine Barboza, Practice Manager at Allergy & Asthma Care in Taunton, Massachusetts. Christine explains how the eClinicalWorks allergy module’s integration with the Progress Note streamlines workflows at her practice, giving practitioners the tools they need to deliver high-quality care while keeping patients fully informed. With eClinicalWorks, Allergy & Asthma Care has eliminated ink-edit documents, increased efficiency, and simplified billing.

In this edition of the eClinicalWorks Podcast, we speak with Jocelyn Restrepo, a nurse practitioner at Rainbow Pediatric Center in Jacksonville, Florida, who discusses how the practice has successfully implemented healow TeleVisits for their patients with Attention Deficit Hyperactivity Disorder. A three-month trial run showed that healow TeleVisits could save parents and providers alike the time and trouble of having patients come to the office for routine appointments. Now, the practice is considering expanding TeleVisits to improve compliance with other quality measures, including for patients with asthma and diabetes.

The cornerstone of patient-centric care is collaborative care planning. In this live eCW Podcast from the 2017 National Conference, Dr. David Zalut from Kennedy Health Alliance outlined how an integrated healthcare delivery system helps the organization serves its patients.

In this episode of the eCW Podcast, Dr. Amar Shah shares how Patient Relationship Management Services from eClinicalWorks transformed his primary care practice. Customized marketing materials and training have meant that a remarkable 60% of the practice’s patients are now using the healow Patient Portal, far ahead of national averages for similar Patient Engagement products.

River Road Medical Group is a small primary care office in Eugene, Oregon, and an eClinicalWorks customer for more than 10 years. Josie Van Scholten joined our live eCW Podcast at the 2017 National Conference to discuss how River Road developed and carried out effective Patient Engagement strategies.

Live from the eClinicalWorks National Conference, Pecos Valley Medical Center joins the eCW Podcast to explain how eClinicalWorks technology — in combination with a relentless focus on training — has helped their Federally Qualified Health Center deliver quality, affordable care to all in need.

In this live eCW Podcast from the eClinicalWorks National Conference, Candice Levy, Senior Director of Clinical Operations from Bluestone Physician Services, based in Minneapolis, Minnesota, explains how eClinicalWorks helps improve the care of elderly patients at assisted living communities and group homes that they serve.

Healthcare produces lots of patient data, but practices and payers aren’t always on the same page. In this live eCW Podcast from the eClinicalWorks National Conference, Rohit Shinde from the healow Insights team joins host Brian Saal to discuss how medical record retrieval and closing gaps in care can help health plans reduce overhead costs, improve compliance, and boost Star ratings.

Four years after their Go-Live with eClinicalWorks, Granger Medical Clinic enjoys strong growth, has retained its independence, is forging new interoperability ties to major medical institutions in the Salt Lake City area, and has a growing focus on Population Health.

Brown Clinic isn’t the biggest clinic in the Midwest, but don’t let size fool you. With self-trained superusers on board, this Watertown, South Dakota practice has employed the full power of eClinicalWorks to achieve PCMH recognition, take on the challenge of Chronic Care Management, and find success as a new Accountable Care Organization.

At Texoma Medical Center, Dennison, Texas, Dr. Gregory Carlson uses advanced medical assistants for exam preparation — obtaining records, inputing data, checking for compliance, and ensuring he covers critical issues during the encounter. That team approach helps make him a better doctor, focused on the patient rather than a keyboard, and helps reduce burnout.

Dr. Thomas Kelly launched Shore Community Medical in December 2011, confident eClinicalWorks would meet his documentation and practice management needs. But the most critical factor in the success of this sole-provider practice has been Revenue Cycle Management from eClinicalWorks. In this episode of the eClinicalWorks Podcast, we chat with Dr. Kelly about the RCM difference, which has provided tremendous supporter to his business associate, Ahmed Elmanan while permitting Dr. Kelly to remain focused on clinical practice.

Bluestone Physician Services focuses on assisted living communities and group homes, meeting the healthcare needs of elderly patients with multiple chronic conditions, many of whom have dementia and cannot speak for themselves. CEO and founder Dr. Todd Stivland and Chief Clinical Officer and President of Innovative Care Sarah Keenan explain how they use CCM and eClinicalWorks to promote value-based care.

Physicians work in medicine, not farming, but sometimes the data they need is hiding in silos scattered all over the healthcare field. eClinicalWorks’ own Tushar Malhotra discusses what is being done to solve today’s interoperability challenges, giving providers the data they need, on demand and at the point of care.

This episode of the eCW Podcast looks at the critical role we all play in ensuring patient safety. Host Adam Siladi chats with eClinicalWorks’ CMO and co-founder Dr. Raj Dharampuriya about building a culture of safety, and key steps that developers and clients alike can take.

How does an established practice use EHR innovations to enhance care? Find out in this episode of the eCW Podcast. We spoke with Josie Van Scholten from River Road Medical Group in Eugene, Oregon, about how eClinicalWorks offers tools to improve the delivery of care.

At our 2016 National Conference in Orlando, the eCW Podcast team met with customers and industry experts to produce shows on a variety of topics, including Population Health, interoperability, creating a unified medical record (Acute Care EHR), and customizing your EHR.

This podcast is a 2-part series. Our host, Adam Siladi, chats with John Lynn from healthcarescene.com via a Skype call. The pair discuss where patient engagement is going within the healthcare industry and how organizations can improve this aspect.

According to CMS, The Comprehensive Primary Care (CPC) initiative is a four-year, multi-payer initiative designed to strengthen primary care. In our latest podcast, Dr. Randy Walker and Angie Walker, from Dr. Randy Walker Family Practice & Allergy Clinic, outline their experience with CPC and how they joined the program.

In 2015, Congress passed the Medicare and CHIP Reauthorization Act (MACRA). It established new payment systems tied to cost and quality of care, and streamlined various programs into a single Quality Payment Program. In our latest two part podcast, eCW product expert Rohan D’Souza and Adam Siladi make sense of MACRA, MIPS, & APMs.

In this episode of the eCW Podcast, host Adam Siladi takes time to chat with Dr. Troy Carlson, owner of Family Tree Medical Associates. The two discuss the eClinicalWorks PCMH model and how it has helped Family Tree achieve Level 3 PCMH recognition.

In this episode of the eCW Podcast, host Adam Siladi discusses the ins and outs of Urgent Care with Dr. Robert G. Graw, Jr., CEO of RightTime Medical. Learn about the tools RightTime Medical is using to meet increased patient demand for the services of Urgent Care centers.

In our latest episode of the eCW Podcast, we discuss one of our newer ventures – healow@work. Host Adam Siladi sits down with colleagues Shana Anandjiwala and Kunal Chopra to discuss how practices are using healow@work to improve the health of their employees.

In this episode of the eCW Podcast, our host, Brian Saal, takes time to discuss Chronic Care Management with Dr. Haseltine from Pawleys Pediatrics and Adult Medicine, located in Pawleys Island, South Carolina.

Welcome to “healow Talks,” a three-part narrative series of the eCW Podcast, in which we explore how physicians are using the advanced technologies and techniques of healow to build real healthcare partnerships with their patients. Focusing on medicine and the patient relationship is what doctors love most — and essential for the health and wellbeing of those they treat.

In this episode, Dr. Hayes discusses how eClinicalWorks Patient Portal and healow offer a direct line of communication between providers and patients, improving the patient experience. By receiving a patient’s questions directly in the Patient Portal, Dr. Hayes avoids miscommunication and responds with exactly the information she would like the patient to know.

healow, Messenger and the Patient Portal are tools to improve patient engagement. Watch the latest eCW Podcast episode to learn how Carson Medical Group uses eClinicalWorks to improve the patient experience.

In this episode of the eCW Podcast Season 3, we traveled to California to visit Madera Community Hospital to discuss Population Health. Adam, our host, takes time with Karen Paolinelli, COO and nurse practitioner at Madera, and Nikki Resendez, certified EHR trainer and support specialist, to examine how eClinicalWorks assists their organization in giving their patient population the best care.

In this episode of the eCW Podcast Season 3, we traveled to California to visit Madera Community Hospital to discuss Population Health. Adam, our host, takes time with Karen Paolinelli, COO and nurse practitioner at Madera, and Nikki Resendez, certified EHR trainer and support specialist, to examine how eClinicalWorks assists their organization in giving their patient population the best care.

In this episode of the eCW Podcast, our host, Aaron Ibrahimi, takes time to speak with Selam Bullock, founder of Kid’s First Pediatrics, located in Raleigh, NC. The duo discuss how eClinicalWorks is helping families and has been a positive impact for children and parents.

In this episode of the eCW Podcast, our host, Adam Siladi, discusses what’s ahead for eClinicalWorks in 2016 with Vice President and co-founder Sam Bhat. The two discuss exciting trends, including Chronic Care Management, telehealth and patient engagement.