Podcasts

David Uptagrafft, Director of Operations at Innova Primary Care, shares how his practice was able to overcome the challenges presented during the COVID-19 pandemic. Innova Primary Care was able to operate without any gaps in care thanks to telehealth, online appointment booking, the eClinicalWorks® Chronic Care Management module, and healow Pay™ with card on file.

Ashley Clement describes how Southeast Community Health Systems made the switch to the eClinicalWorks® EHR at the end of 2019. With the use of different training aids and marketing materials, the health center was able to notify their patients of their telehealth adoption during the COVID-19 pandemic. Ashley Clement explains how they combined features of the EHR with healow TeleVisits™ to continue meeting their patients’ needs.

Listen as Renee Oates, RN and Director of Medical Services at Primary Care of Southwest Georgia, explains how healow Televisits™ were quickly and seamlessly integrated into the health center’s workflow. Renee shares how the HEDIS® dashboard and Population Health modules, in conjunction with televisits, are vital assets during the coronavirus pandemic to avoid gaps in care and provide real-time data for chronically ill patients. From Patient Portal to training staff to questionnaire screening, Primary Care of Southwest Georgia uses televisits to help run their point-of-care, on-site testing smoothly and efficiently.

Listen as some of our in-house subject matter experts explain the benefits of using healow TeleVisits™. From behavioral health to pediatrics, our experts share examples of four specific specialties who are using televisits during the COVID-19 pandemic.

For quite some time, the largest neurology group in the United States has been using healow TeleVisits™ to deliver expert care to their patients. The transition during the COVID-19 period was no different. In this episode, Dr. Jeffrey Gelblum Sr., Attending Physician for First Choice Neurology, explains that an existing knowledge of telehealth helped his staff to safely and quickly adjust to the COVID-19 pandemic. Prior to the COVID-19 pandemic, only 5% of appointments were done through televisits. Once the pandemic started, 90% of their appointments were televisits.

Today’s changing healthcare environment brings emerging challenges and improved technologies to help meet them. Reinventing your practice shouldn’t be complex and overwhelming. It simply requires taking a closer look at each stage of the patient’s experience of care. In this series of eClinicalWorks Podcasts, our subject matter experts highlight the ways in which you can reinvent your practice with the help of eClinicalWorks and healow.

Pioneer Physicians Network, an independent physician group in Northeast Ohio, has used PCMH recognition and participation in CPC+ to develop a more structured and disciplined approach to care. As a result, the network realized the value of opening after-hour clinics to serve patients who would otherwise continue to go to local emergency departments. The network is now improving ED utilization, controlling costs, and better understanding the urgent care needs of their patients.

In July 2018, Palmer College of Chiropractic switched to eClinicalWorks, creating a single database for workflows across their 29 clinics and 90 providers in four states. Hear how they are improving medical education and patient experiences with industry-leading healthcare IT.

In this edition of the eClinicalWorks Podcast, Compass Medical explains how they use eClinicalWorks templates and Order Sets to create a workflow to identify and screen patients at risk for lung cancer. Nearly 3,000 patients have been screened thus far, with numerous cases of early-stage cancer detected and treated.

Nestled in a remote part of the Rocky Mountains, Telluride Medical Center is 65 miles from the nearest hospital and provides care to a community of 5,000 people that can increase to 25,000 people or more during ski season. In this podcast recorded live at the 2019 eClinicalWorks and healow National Conference, we hear from Telluride’s Paula Scheidegger and Kathryn Beck to hear how they use the eClinicalWorks EHR to successfully participate in CMS’s Comprehensive Primary Care Plus (CPC+) model and meet the daily challenges at their practice.

Eagle Physicians and Associates has always been committed to obtaining complete patient information to guide medical decision-making. With the rise of nationwide interoperability networks, Dr. Robert Fried has taken a leading role in helping shape systems that can ensure maximum visibility of each patient’s record. Today’s interoperability solutions are meeting that goal in ways that cost less — in time and money — than the point-to-point interfaces of old.

North Carolina’s Eagle Physicians and Associates has taken a leading role in developing a culture of patient safety, working both within the eClinicalWorks EHR and with an advisory group of physicians and pharmacists to develop and implement ever stronger guidelines for safe use of EHR technology.

MMR Healthcare has always provided quality care to patients in Boynton Beach, Florida, but since adopting a suite of Population Health tools from eClinicalWorks, the practice has taken excellence to a new level. Providers are in effect learning a new healthcare language — one involving better risk stratification, higher visibility of cases, real-time data, and constant contact with their most vulnerable patients. Quality and satisfaction are up, and the practice has driven its hospital readmission rate to well below the national average.

The eClinicalWorks EHR is a powerful tool for transforming any medical practice, but too often practices don’t take full advantage of all that eClinicalWorks has to offer. With Optimization Services, providers get the on-site training they need to maximize the utility and value of their healthcare IT. The tools are all there — our experts can help you make full use of them.

Adult Medicine of Lake County has been providing quality care for more than 30 years, but in the last year, they have tackled Population Health challenges with greater effectiveness than ever. By combining chronic care and transitional care services, focusing on accurate risk-stratification in every encounter, and maximizing their HEDIS® score, the practice is improving compliance and patient satisfaction — putting them well on their way to meeting the challenges and opportunities of value-based care.

Adult Medicine of Lake County, serving a largely geriatric population in a rural area north of Orlando, Florida, has successfully implemented interoperability solutions through eClinicalWorks. Exchanging patient data and tracking each patient’s history have been key factors in providing high-quality care to their patients, who include many seasonal residents; controlling costs by improving visibility and thus reducing redundant and unnecessary tests; and even deterring patients who may be seeking an office visit solely to obtain an opioid prescription.

As a relatively new and fast-growing Federally Qualified Health Center, Centerpoint Health of Ohio needed to find ways to ensure that they were properly coordinating the arrays of health services they offer, including medical, dental, pediatrics, behavioral, and OB/GYN services. With the help of eClinicalWorks, the health center has access to the analytical tools they need to ensure they are providing high-quality care and closing gaps in care — and have achieved recognition as a Patient-Centered Medical Home.

At the 2018 National Conference in Nashville, Tennessee, eClinicalWorks’ Brian Saal sat down with Jose Rocha, director of Neurosciences Corporation in Florida, to find out how First Choice Neurology’s many providers are using interoperability solutions to reduce costs and improve the continuity of care across dozens of practice locations. Now, with eClinicalWorks, the latest patient records are just a few clicks away — promoting better quality care and lowering the risk of physician burnout.

Healthcare IT continues to yield ever more powerful tools for electronic documentation of care. But there is an unintended side effect of all that technology: An increased risk of physician burnout. Many doctors find the hours they spend on the computer are detracting from the quality of their patient encounters, and taking a toll on their professional and personal lives. In this series of eClinicalWorks Podcasts, our in-house experts explore some of the ways eClinicalWorks is helping reduce the risk of physician burnout, including the latest interoperability solutions, and better documentation through eClinicalWorks Scribe and Eva, the eClinicalWorks Virtual Assistant.

Founded in 1929, the Christie Clinic provides comprehensive healthcare services to thousands of patients through more than 20 locations in Champaign, Illinois and surrounding communities in East-Central Illinois. They have successfully implemented a full suite of Patient Engagement tools to improve access to the more than 35 specialties they offer. More than two-thirds of the clinic’s 180 providers use healow Open Access® for online appointment booking, and many patients have access to their records through the MyCare Patient Portal, supported by a help desk where even senior managers take a turn interacting directly with patients.

The Door, a busy New York City health center serving youth ages 12-24 with primary care, mental health, career and legal guidance, art, and even nutrition classes, needed more effective ways to deliver the comprehensive range of services they offer. After attending the 2017 eClinicalWorks Health Center Summit in Boston, they recognized that healow Patient Relationship Management (PRM) Services was the best strategy for them. With training and marketing assistant from the PRM team, The Door has improved workflows and communications internally, and provided their patients with new tools that are keeping them more involved and engaged with the health center than ever.

Florida’s Gastro Health is among the fastest-growing GI practices in their state, and needed a healthcare IT partner with a full range of tools to meet their rapidly changing needs. They have been with eClinicalWorks since April 2017, and are already putting many of the EHR’s features to work, including eClinicalWorks Scribe, which is making documentation of Progress Notes easier than ever before, giving back valuable minutes and hours to physicians. It’s time they can use for family, hobbies, or just recharging after a long day — and it’s helping reduce the risk of physician burnout, a critical yet often overlooked factor in the overall quality of today’s medicine.

Each year at the eClinicalWorks National Conference we speak with clients who are advancing healthcare in new and innovative ways. This year, Dr. Prasanthi Reddy, founder of Rainbow Pediatric Clinic in Jacksonville, Florida, and Amber Folk, CEO of Florida’s The Clark Clinic, spoke about how they are using telemedicine to provide high-quality care to their patients while maintaining the highest standards of clinical care.

At eClinicalWorks, innovation, quality, and patient safety are really inseparable. We’re working every day to improve our industry-leading products and services to create the best possible user experience for physicians and patients alike. In these episodes of the eCW Podcast, we look at how Eva is transforming clinical documentation, how we’re improving the monitoring of prescriptions of controlled substances, and the growing role that healow TeleVisits plays in ensuring convenient, quality care that helps practices and patients save time, trouble, and money. Join eClinicalWorks experts as we explore the various ways that healthcare IT is becoming more unified and better integrated, delivering great value for practices while promoting better health outcomes.

MACRA and MIPS changed the healthcare reimbursement landscape beginning in 2016. Two years later, providers have largely adjusted to the new rules, are meeting the reporting requirements, and have now turned their attention to finding ways to improve their performance. In this episode of the eCW Podcast, host Adam Siladi and Pooja Shah, a senior analyst at eClinicalWorks, sort out what’s new, what’s changed, and what providers need to know in order to continue to succeed.

In this edition of the eCW Podcast, host Brian Saal speaks with Alyssa Pearson, from South Lake Pediatric Group in West Minneapolis, Minnesota, to learn how the practice is implementing a full suite of Patient Engagement tools across all six of its locations. From Patient Portal to healow Kids, along with healow Open Access® scheduling and TeleVisits, South Lake’s providers are working to give busy parents the resources and convenience they want and need, while continuing to provide the highest quality care to everyone patient and family.

In the latest episode of the eClinicalWorks Podcast, we chat with Christine Barboza, Practice Manager at Allergy & Asthma Care in Taunton, Massachusetts. Christine explains how the eClinicalWorks allergy module’s integration with the Progress Note streamlines workflows at her practice, giving practitioners the tools they need to deliver high-quality care while keeping patients fully informed. With eClinicalWorks, Allergy & Asthma Care has eliminated ink-edit documents, increased efficiency, and simplified billing.

In this edition of the eClinicalWorks Podcast, we speak with Jocelyn Restrepo, a nurse practitioner at Rainbow Pediatric Center in Jacksonville, Florida, who discusses how the practice has successfully implemented healow TeleVisits for their patients with Attention Deficit Hyperactivity Disorder. A three-month trial run showed that healow TeleVisits could save parents and providers alike the time and trouble of having patients come to the office for routine appointments. Now, the practice is considering expanding TeleVisits to improve compliance with other quality measures, including for patients with asthma and diabetes.

The cornerstone of patient-centric care is collaborative care planning. In this live eCW Podcast from the 2017 National Conference, Dr. David Zalut from Kennedy Health Alliance outlined how an integrated healthcare delivery system helps the organization serves its patients.

In this episode of the eCW Podcast, Dr. Amar Shah shares how Patient Relationship Management Services from eClinicalWorks transformed his primary care practice. Customized marketing materials and training have meant that a remarkable 60% of the practice’s patients are now using the healow Patient Portal, far ahead of national averages for similar Patient Engagement products.

River Road Medical Group is a small primary care office in Eugene, Oregon, and an eClinicalWorks customer for more than 10 years. Josie Van Scholten joined our live eCW Podcast at the 2017 National Conference to discuss how River Road developed and carried out effective Patient Engagement strategies.

Live from the eClinicalWorks National Conference, Pecos Valley Medical Center joins the eCW Podcast to explain how eClinicalWorks technology — in combination with a relentless focus on training — has helped their Federally Qualified Health Center deliver quality, affordable care to all in need.

Healthcare produces lots of patient data, but practices and payers aren’t always on the same page. In this live eCW Podcast from the eClinicalWorks National Conference, Rohit Shinde from the healow Insights team joins host Brian Saal to discuss how medical record retrieval and closing gaps in care can help health plans reduce overhead costs, improve compliance, and boost Star ratings.

Four years after their Go-Live with eClinicalWorks, Granger Medical Clinic enjoys strong growth, has retained its independence, is forging new interoperability ties to major medical institutions in the Salt Lake City area, and has a growing focus on Population Health.

Brown Clinic isn’t the biggest clinic in the Midwest, but don’t let size fool you. With self-trained superusers on board, this Watertown, South Dakota practice has employed the full power of eClinicalWorks to achieve PCMH recognition, take on the challenge of Chronic Care Management, and find success as a new Accountable Care Organization.

At Texoma Medical Center, Dennison, Texas, Dr. Gregory Carlson uses advanced medical assistants for exam preparation — obtaining records, inputing data, checking for compliance, and ensuring he covers critical issues during the encounter. That team approach helps make him a better doctor, focused on the patient rather than a keyboard, and helps reduce burnout.

Dr. Thomas Kelly launched Shore Community Medical in December 2011, confident eClinicalWorks would meet his documentation and practice management needs. But the most critical factor in the success of this sole-provider practice has been Revenue Cycle Management from eClinicalWorks. In this episode of the eClinicalWorks Podcast, we chat with Dr. Kelly about the RCM difference, which has provided tremendous supporter to his business associate, Ahmed Elmanan while permitting Dr. Kelly to remain focused on clinical practice.

Physicians work in medicine, not farming, but sometimes the data they need is hiding in silos scattered all over the healthcare field. eClinicalWorks’ own Tushar Malhotra discusses what is being done to solve today’s interoperability challenges, giving providers the data they need, on demand and at the point of care.

This episode of the eCW Podcast looks at the critical role we all play in ensuring patient safety. Host Adam Siladi chats with eClinicalWorks’ CMO and co-founder Dr. Raj Dharampuriya about building a culture of safety, and key steps that developers and clients alike can take.

How does an established practice use EHR innovations to enhance care? Find out in this episode of the eCW Podcast. We spoke with Josie Van Scholten from River Road Medical Group in Eugene, Oregon, about how eClinicalWorks offers tools to improve the delivery of care.

At our 2016 National Conference in Orlando, the eCW Podcast team met with customers and industry experts to produce shows on a variety of topics, including Population Health, interoperability, creating a unified medical record (Acute Care EHR), and customizing your EHR.

This podcast is a 2-part series. Our host, Adam Siladi, chats with John Lynn from healthcarescene.com via a Skype call. The pair discuss where patient engagement is going within the healthcare industry and how organizations can improve this aspect.

According to CMS, The Comprehensive Primary Care (CPC) initiative is a four-year, multi-payer initiative designed to strengthen primary care. In our latest podcast, Dr. Randy Walker and Angie Walker, from Dr. Randy Walker Family Practice & Allergy Clinic, outline their experience with CPC and how they joined the program.

In 2015, Congress passed the Medicare and CHIP Reauthorization Act (MACRA). It established new payment systems tied to cost and quality of care, and streamlined various programs into a single Quality Payment Program. In our latest two part podcast, eCW product expert Rohan D’Souza and Adam Siladi make sense of MACRA, MIPS, & APMs.

In this episode of the eCW Podcast, host Adam Siladi takes time to chat with Dr. Troy Carlson, owner of Family Tree Medical Associates. The two discuss the eClinicalWorks PCMH model and how it has helped Family Tree achieve Level 3 PCMH recognition.

In this episode of the eCW Podcast, host Adam Siladi discusses the ins and outs of Urgent Care with Dr. Robert G. Graw, Jr., CEO of RightTime Medical. Learn about the tools RightTime Medical is using to meet increased patient demand for the services of Urgent Care centers.

In our latest episode of the eCW Podcast, we discuss one of our newer ventures – healow@work. Host Adam Siladi sits down with colleagues Shana Anandjiwala and Kunal Chopra to discuss how practices are using healow@work to improve the health of their employees.

In this episode of the eCW Podcast, our host, Brian Saal, takes time to discuss Chronic Care Management with Dr. Haseltine from Pawleys Pediatrics and Adult Medicine, located in Pawleys Island, South Carolina.

Welcome to “healow Talks,” a three-part narrative series of the eCW Podcast, in which we explore how physicians are using the advanced technologies and techniques of healow to build real healthcare partnerships with their patients. Focusing on medicine and the patient relationship is what doctors love most — and essential for the health and wellbeing of those they treat.

In this episode, Dr. Hayes discusses how eClinicalWorks Patient Portal and healow offer a direct line of communication between providers and patients, improving the patient experience. By receiving a patient’s questions directly in the Patient Portal, Dr. Hayes avoids miscommunication and responds with exactly the information she would like the patient to know.

healow, Messenger and the Patient Portal are tools to improve patient engagement. Watch the latest eCW Podcast episode to learn how Carson Medical Group uses eClinicalWorks to improve the patient experience.

In this episode of the eCW Podcast Season 3, we traveled to California to visit Madera Community Hospital to discuss Population Health. Adam, our host, takes time with Karen Paolinelli, COO and nurse practitioner at Madera, and Nikki Resendez, certified EHR trainer and support specialist, to examine how eClinicalWorks assists their organization in giving their patient population the best care.

In this episode of the eCW Podcast Season 3, we traveled to California to visit Madera Community Hospital to discuss Population Health. Adam, our host, takes time with Karen Paolinelli, COO and nurse practitioner at Madera, and Nikki Resendez, certified EHR trainer and support specialist, to examine how eClinicalWorks assists their organization in giving their patient population the best care.

In this episode of the eCW Podcast, our host, Aaron Ibrahimi, takes time to speak with Selam Bullock, founder of Kid’s First Pediatrics, located in Raleigh, NC. The duo discuss how eClinicalWorks is helping families and has been a positive impact for children and parents.

In this episode of the eCW Podcast, our host, Adam Siladi, discusses what’s ahead for eClinicalWorks in 2016 with Vice President and co-founder Sam Bhat. The two discuss exciting trends, including Chronic Care Management, telehealth and patient engagement.