Podcasts

This edition of the eCW Podcast looks at how better patient experiences and outcomes can come from effective use of Population Health solutions.

New options — visit-type charges, service authorization requests, and designating no-show appointment charges — join tried-and-true features in the industry-leading eClinicalWorks billing software.

One key to ensuring thorough care for patients is properly following up on referrals to specialists and other providers. eClinicalWorks offers providers flexibility to do just that, with a pending status that lets them easily see which referrals have been acted on and what their statuses are.

In this edition of the eClinicalWorks Podcast, Brian Hughes and Marzia Fatimah discuss why regular updates are so beneficial for today’s busy medical practices.

Learn how patient-facing technology like contactless check-in is helping improve Patient Engagement and clinical processes at PrimeCARE Medical Clinic.

Tune in to this edition of the eCW Podcast to learn how one pediatric practice has deployed the full range of Patient Engagement tools to ensure continuity of care throughout the COVID-19 crisis while helping empower families with the care of their children.

Effectively managing the administration of COVID-19 vaccines is an essential step toward bringing the coronavirus pandemic under control, and having a comprehensive Vaccine Administration Management System (VAMS) is the key to success. The eClinicalWorks® VAMS has everything practices need, whether they are running a stand-alone vaccine clinic or integrating vaccines into their existing practice and EHR database.

At Lighthouse Family Medicine in Colleyville, Texas, Dr. Kenneth LeCroy and colleagues are using eClinicalWorks® and healow® to keep up with patient volumes and improve satisfaction. They are engaging patients through eClinicalMessenger® and blast emails, including letting them know where they can get COVID-19 vaccines. eClinicalWorks Scribe® has made mobile documentation a breeze, and Kiosk means better previsit planning and an end to the clipboard questionnaires dreaded by patients and providers alike!

Listen to this eCW Podcast to learn how Internists Associates of Ridley Park, Pennsylvania has used healow TeleVisits™, healow CHECK-IN™, eClinicalMessenger® campaigns, and healow Pay to maintain continuity of care throughout the COVID-19 pandemic while enhancing safety and meeting the expectations of their 8,800 patients.

Drawing together patient data from multiple sources to guide better medical decision-making is at the heart of the “One Patient, One Record” approach to healthcare pioneered by eClinicalWorks and healow. PRISMA, our first-in-the-industry health information search engine, creates a single, searchable timeline view of each patient’s health history. healow Insights helps practices and payers alike bridge information gaps to promote better care, help control costs, and improve patient satisfaction. And the healow app integrates data from dozens of wearable medical devices to add critical real-time patient information to enhance care.

Listen to CEO William Kurtycz explain how Hyndman Area Health Center used eClinicalWorks Business Optimizer (eBO®) and the eClinicalWorks® Chronic Care Management module to close gaps in care and improve quality measures. Training and support teams from eClinicalWorks helped get the practice set up and running, enabling them to take full advantage of the capabilities of the eClinicalWorks EHR and integrated Population Health tools.

Hear how Michelle Hurtt was able to leverage multiple tools from eClinicalWorks® and measure and track their effectiveness. Kiosk and Messenger Campaigns have helped create a more efficient front office workflow for Allied Physicians of Michiana. Listen as Michelle Hurtt explains how both HEDIS® and eBO® analytics were used to track and display results.

Dr. Steven Lamie discusses how healow TeleVisits™ and the CCM module have reshaped the Chronic Care Management program at the Thirlby Clinic. He explains how they have recently adopted healow CHECK-IN™ and healow® Open Access® into their workflow to create a more efficient process for their patients.

David Uptagrafft, Director of Operations at Innova Primary Care, shares how his practice was able to overcome the challenges presented during the COVID-19 pandemic. Innova Primary Care was able to operate without any gaps in care thanks to telehealth, online appointment booking, the eClinicalWorks® Chronic Care Management module, and healow Pay™ with card on file.

Ashley Clement describes how Southeast Community Health Systems made the switch to the eClinicalWorks® EHR at the end of 2019. With the use of different training aids and marketing materials, the health center was able to notify their patients of their telehealth adoption during the COVID-19 pandemic. Ashley Clement explains how they combined features of the EHR with healow TeleVisits™ to continue meeting their patients’ needs.

Listen as Renee Oates, RN and Director of Medical Services at Primary Care of Southwest Georgia, explains how healow Televisits™ were quickly and seamlessly integrated into the health center’s workflow. Renee shares how the HEDIS® dashboard and Population Health modules, in conjunction with televisits, are vital assets during the coronavirus pandemic to avoid gaps in care and provide real-time data for chronically ill patients. From Patient Portal to training staff to questionnaire screening, Primary Care of Southwest Georgia uses televisits to help run their point-of-care, on-site testing smoothly and efficiently.

Listen as some of our in-house subject matter experts explain the benefits of using healow TeleVisits™. From behavioral health to pediatrics, our experts share examples of four specific specialties who are using televisits during the COVID-19 pandemic.

For quite some time, the largest neurology group in the United States has been using healow TeleVisits™ to deliver expert care to their patients. The transition during the COVID-19 period was no different. In this episode, Dr. Jeffrey Gelblum Sr., Attending Physician for First Choice Neurology, explains that an existing knowledge of telehealth helped his staff to safely and quickly adjust to the COVID-19 pandemic. Prior to the COVID-19 pandemic, only 5% of appointments were done through televisits. Once the pandemic started, 90% of their appointments were televisits.

Today’s changing healthcare environment brings emerging challenges and improved technologies to help meet them. Reinventing your practice shouldn’t be complex and overwhelming. It simply requires taking a closer look at each stage of the patient’s experience of care. In this series of eClinicalWorks Podcasts, our subject matter experts highlight the ways in which you can reinvent your practice with the help of eClinicalWorks and healow.

Pioneer Physicians Network, an independent physician group in Northeast Ohio, has used PCMH recognition and participation in CPC+ to develop a more structured and disciplined approach to care. As a result, the network realized the value of opening after-hour clinics to serve patients who would otherwise continue to go to local emergency departments. The network is now improving ED utilization, controlling costs, and better understanding the urgent care needs of their patients.

In July 2018, Palmer College of Chiropractic switched to eClinicalWorks, creating a single database for workflows across their 29 clinics and 90 providers in four states. Hear how they are improving medical education and patient experiences with industry-leading healthcare IT.

In this edition of the eClinicalWorks Podcast, Compass Medical explains how they use eClinicalWorks templates and Order Sets to create a workflow to identify and screen patients at risk for lung cancer. Nearly 3,000 patients have been screened thus far, with numerous cases of early-stage cancer detected and treated.

Nestled in a remote part of the Rocky Mountains, Telluride Medical Center is 65 miles from the nearest hospital and provides care to a community of 5,000 people that can increase to 25,000 people or more during ski season. In this podcast recorded live at the 2019 eClinicalWorks and healow National Conference, we hear from Telluride’s Paula Scheidegger and Kathryn Beck to hear how they use the eClinicalWorks EHR to successfully participate in CMS’s Comprehensive Primary Care Plus (CPC+) model and meet the daily challenges at their practice.

Eagle Physicians and Associates has always been committed to obtaining complete patient information to guide medical decision-making. With the rise of nationwide interoperability networks, Dr. Robert Fried has taken a leading role in helping shape systems that can ensure maximum visibility of each patient’s record. Today’s interoperability solutions are meeting that goal in ways that cost less — in time and money — than the point-to-point interfaces of old.

North Carolina’s Eagle Physicians and Associates has taken a leading role in developing a culture of patient safety, working both within the eClinicalWorks EHR and with an advisory group of physicians and pharmacists to develop and implement ever stronger guidelines for safe use of EHR technology.

MMR Healthcare has always provided quality care to patients in Boynton Beach, Florida, but since adopting a suite of Population Health tools from eClinicalWorks, the practice has taken excellence to a new level. Providers are in effect learning a new healthcare language — one involving better risk stratification, higher visibility of cases, real-time data, and constant contact with their most vulnerable patients. Quality and satisfaction are up, and the practice has driven its hospital readmission rate to well below the national average.

The eClinicalWorks EHR is a powerful tool for transforming any medical practice, but too often practices don’t take full advantage of all that eClinicalWorks has to offer. With Optimization Services, providers get the on-site training they need to maximize the utility and value of their healthcare IT. The tools are all there — our experts can help you make full use of them.

Adult Medicine of Lake County has been providing quality care for more than 30 years, but in the last year, they have tackled Population Health challenges with greater effectiveness than ever. By combining chronic care and transitional care services, focusing on accurate risk-stratification in every encounter, and maximizing their HEDIS® score, the practice is improving compliance and patient satisfaction — putting them well on their way to meeting the challenges and opportunities of value-based care.

Adult Medicine of Lake County, serving a largely geriatric population in a rural area north of Orlando, Florida, has successfully implemented interoperability solutions through eClinicalWorks. Exchanging patient data and tracking each patient’s history have been key factors in providing high-quality care to their patients, who include many seasonal residents; controlling costs by improving visibility and thus reducing redundant and unnecessary tests; and even deterring patients who may be seeking an office visit solely to obtain an opioid prescription.

As a relatively new and fast-growing Federally Qualified Health Center, Centerpoint Health of Ohio needed to find ways to ensure that they were properly coordinating the arrays of health services they offer, including medical, dental, pediatrics, behavioral, and OB/GYN services. With the help of eClinicalWorks, the health center has access to the analytical tools they need to ensure they are providing high-quality care and closing gaps in care — and have achieved recognition as a Patient-Centered Medical Home.

At the 2018 National Conference in Nashville, Tennessee, eClinicalWorks’ Brian Saal sat down with Jose Rocha, director of Neurosciences Corporation in Florida, to find out how First Choice Neurology’s many providers are using interoperability solutions to reduce costs and improve the continuity of care across dozens of practice locations. Now, with eClinicalWorks, the latest patient records are just a few clicks away — promoting better quality care and lowering the risk of physician burnout.