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How eClinicalWorks Is Reducing the Risk of Physician Burnout

Posted December 18, 2018

Healthcare IT continues to yield ever more powerful tools for electronic documentation of care. But there is an unintended side effect of all that technology: An increased risk of physician burnout. Many doctors find the hours they spend on the computer are detracting from the quality of their patient encounters, and taking a toll on their professional and personal lives. In this series of eClinicalWorks Podcasts, our in-house experts explore some of the ways eClinicalWorks is helping reduce the risk of physician burnout, including the latest interoperability solutions, and better documentation through eClinicalWorks Scribe and Eva, the eClinicalWorks Virtual Assistant.


Strengthening Patient Engagement in Illinois

Posted November 26, 2018

Founded in 1929, the Christie Clinic provides comprehensive healthcare services to thousands of patients through more than 20 locations in Champaign, Illinois and surrounding communities in East-Central Illinois. They have successfully implemented a full suite of Patient Engagement tools to improve access to the more than 35 specialties they offer. More than two-thirds of the clinic’s 180 providers use healow Open Access® for online appointment booking, and many patients have access to their records through the MyCare Patient Portal, supported by a help desk where even senior managers take a turn interacting directly with patients.


How PRM Services Boosted Youth Engagement in NYC

Posted November 15, 2018

The Door, a busy New York City health center serving youth ages 12-24 with primary care, mental health, career and legal guidance, art, and even nutrition classes, needed more effective ways to deliver the comprehensive range of services they offer. After attending the 2017 eClinicalWorks Health Center Summit in Boston, they recognized that healow Patient Relationship Management (PRM) Services was the best strategy for them. With training and marketing assistant from the PRM team, The Door has improved workflows and communications internally, and provided their patients with new tools that are keeping them more involved and engaged with the health center than ever.


Tools and Training to Target Physician Burnout

Posted October 29, 2018

Florida’s Gastro Health is among the fastest-growing GI practices in their state, and needed a healthcare IT partner with a full range of tools to meet their rapidly changing needs. They have been with eClinicalWorks since April 2017, and are already putting many of the EHR’s features to work, including eClinicalWorks Scribe, which is making documentation of Progress Notes easier than ever before, giving back valuable minutes and hours to physicians. It’s time they can use for family, hobbies, or just recharging after a long day — and it’s helping reduce the risk of physician burnout, a critical yet often overlooked factor in the overall quality of today’s medicine.


Long Distance Relationships Made Easy With TeleVisits

Posted October 25, 2018

Each year at the eClinicalWorks National Conference we speak with clients who are advancing healthcare in new and innovative ways. This year, Dr. Prasanthi Reddy, founder of Rainbow Pediatric Clinic in Jacksonville, Florida, and Amber Folk, CEO of Florida’s The Clark Clinic, spoke about how they are using telemedicine to provide high-quality care to their patients while maintaining the highest standards of clinical care.

Long Distance Relationships Made Easy With TeleVisits

Transforming Healthcare – eClinicalWorks V11

Posted September 27, 2018

At eClinicalWorks, innovation, quality, and patient safety are really inseparable. We’re working every day to improve our industry-leading products and services to create the best possible user experience for physicians and patients alike. In these episodes of the eCW Podcast, we look at how Eva is transforming clinical documentation, how we’re improving the monitoring of prescriptions of controlled substances, and the growing role that healow TeleVisits plays in ensuring convenient, quality care that helps practices and patients save time, trouble, and money. Join eClinicalWorks experts as we explore the various ways that healthcare IT is becoming more unified and better integrated, delivering great value for practices while promoting better health outcomes.


MACRA & MIPS: Changes for 2018 and Beyond

Posted August 23, 2018

MACRA and MIPS changed the healthcare reimbursement landscape beginning in 2016. Two years later, providers have largely adjusted to the new rules, are meeting the reporting requirements, and have now turned their attention to finding ways to improve their performance. In this episode of the eCW Podcast, host Adam Siladi and Pooja Shah, a senior analyst at eClinicalWorks, sort out what’s new, what’s changed, and what providers need to know in order to continue to succeed.


South Lake Pediatrics: Strengthening Engagement in Minnesota

Posted August 2, 2018

In this edition of the eCW Podcast, host Brian Saal speaks with Alyssa Pearson, from South Lake Pediatric Group in West Minneapolis, Minnesota, to learn how the practice is implementing a full suite of Patient Engagement tools across all six of its locations. From Patient Portal to healow Kids, along with healow Open Access® scheduling and TeleVisits, South Lake’s providers are working to give busy parents the resources and convenience they want and need, while continuing to provide the highest quality care to everyone patient and family.


Streamlining Allergy & Asthma Care

Posted July 12, 2018

In the latest episode of the eClinicalWorks Podcast, we chat with Christine Barboza, Practice Manager at Allergy & Asthma Care in Taunton, Massachusetts. Christine explains how the eClinicalWorks allergy module’s integration with the Progress Note streamlines workflows at her practice, giving practitioners the tools they need to deliver high-quality care while keeping patients fully informed. With eClinicalWorks, Allergy & Asthma Care has eliminated ink-edit documents, increased efficiency, and simplified billing.


Using Telemedicine to Improve Compliance Among ADHD Patients

Posted May 9, 2018

In this edition of the eClinicalWorks Podcast, we speak with Jocelyn Restrepo, a nurse practitioner at Rainbow Pediatric Center in Jacksonville, Florida, who discusses how the practice has successfully implemented healow TeleVisits for their patients with Attention Deficit Hyperactivity Disorder. A three-month trial run showed that healow TeleVisits could save parents and providers alike the time and trouble of having patients come to the office for routine appointments. Now, the practice is considering expanding TeleVisits to improve compliance with other quality measures, including for patients with asthma and diabetes.


Improving Health & Well-being of Patients with Care Management

Posted January 24, 2018

The cornerstone of patient-centric care is collaborative care planning. In this live eCW Podcast from the 2017 National Conference, Dr. David Zalut from Kennedy Health Alliance outlined how an integrated healthcare delivery system helps the organization serves its patients.

The Power of Patient Relationship Management

Posted January 10, 2018

In this episode of the eCW Podcast, Dr. Amar Shah shares how Patient Relationship Management Services from eClinicalWorks transformed his primary care practice. Customized marketing materials and training have meant that a remarkable 60% of the practice’s patients are now using the healow Patient Portal, far ahead of national averages for similar Patient Engagement products.

The Rewards of Patient Engagement

Posted December 20, 2017

River Road Medical Group is a small primary care office in Eugene, Oregon, and an eClinicalWorks customer for more than 10 years. Josie Van Scholten joined our live eCW Podcast at the 2017 National Conference to discuss how River Road developed and carried out effective Patient Engagement strategies.

An FQHC’s Search for Technology & Value

Posted December 6, 2017

Live from the eClinicalWorks National Conference, Pecos Valley Medical Center joins the eCW Podcast to explain how eClinicalWorks technology — in combination with a relentless focus on training — has helped their Federally Qualified Health Center deliver quality, affordable care to all in need.

Sharing Data for Better Healthcare

Posted November 1, 2017

Healthcare produces lots of patient data, but practices and payers aren’t always on the same page. In this live eCW Podcast from the eClinicalWorks National Conference, Rohit Shinde from the healow Insights team joins host Brian Saal to discuss how medical record retrieval and closing gaps in care can help health plans reduce overhead costs, improve compliance, and boost Star ratings.

Granger: Where Doctors and Data Rule

Posted September 27, 2017

Four years after their Go-Live with eClinicalWorks, Granger Medical Clinic enjoys strong growth, has retained its independence, is forging new interoperability ties to major medical institutions in the Salt Lake City area, and has a growing focus on Population Health.

Supercharged Superusers on the Great Plains

Posted August 30, 2017

Brown Clinic isn’t the biggest clinic in the Midwest, but don’t let size fool you. With self-trained superusers on board, this Watertown, South Dakota practice has employed the full power of eClinicalWorks to achieve PCMH recognition, take on the challenge of Chronic Care Management, and find success as a new Accountable Care Organization.

Brown Clinic

How medical assistants improve a doctor’s workflows

Posted August 16, 2017

At Texoma Medical Center, Dennison, Texas, Dr. Gregory Carlson uses advanced medical assistants for exam preparation — obtaining records, inputing data, checking for compliance, and ensuring he covers critical issues during the encounter. That team approach helps make him a better doctor, focused on the patient rather than a keyboard, and helps reduce burnout.

RCM: Easing a Solo Provider’s Business Worries

Posted July 26, 2017

Dr. Thomas Kelly launched Shore Community Medical in December 2011, confident eClinicalWorks would meet his documentation and practice management needs. But the most critical factor in the success of this sole-provider practice has been Revenue Cycle Management from eClinicalWorks. In this episode of the eClinicalWorks Podcast, we chat with Dr. Kelly about the RCM difference, which has provided tremendous supporter to his business associate, Ahmed Elmanan while permitting Dr. Kelly to remain focused on clinical practice.

Can interoperability help your practice?

Posted May 17, 2017

Physicians work in medicine, not farming, but sometimes the data they need is hiding in silos scattered all over the healthcare field. eClinicalWorks’ own Tushar Malhotra discusses what is being done to solve today’s interoperability challenges, giving providers the data they need, on demand and at the point of care.

Patient Safety: A Shared Responsibility

Posted March 16, 2017

This episode of the eCW Podcast looks at the critical role we all play in ensuring patient safety. Host Adam Siladi chats with eClinicalWorks’ CMO and co-founder Dr. Raj Dharampuriya about building a culture of safety, and key steps that developers and clients alike can take.


Tips from a Superuser – How to Improve Functionality

Posted March 1, 2017

How does an established practice use EHR innovations to enhance care? Find out in this episode of the eCW Podcast. We spoke with Josie Van Scholten from River Road Medical Group in Eugene, Oregon, about how eClinicalWorks offers tools to improve the delivery of care.


Live from the 2016 National Conference – Parts 1 – 7

Posted Jan 18, 2017

At our 2016 National Conference in Orlando, the eCW Podcast team met with customers and industry experts to produce shows on a variety of topics, including Population Health, interoperability, creating a unified medical record (Acute Care EHR), and customizing your EHR.

Acute_Care EHR_cover

The Future of Patient Engagement: A Discussion with John Lynn,

Posted Dec 21, 2016

This podcast is a 2-part series. Our host, Adam Siladi, chats with John Lynn from via a Skype call. The pair discuss where patient engagement is going within the healthcare industry and how organizations can improve this aspect.


CPC – How to apply & what to do if you’re approved for the program

Posted Nov 16, 2016

According to CMS, The Comprehensive Primary Care (CPC) initiative is a four-year, multi-payer initiative designed to strengthen primary care. In our latest podcast, Dr. Randy Walker and Angie Walker, from Dr. Randy Walker Family Practice & Allergy Clinic, outline their experience with CPC and how they joined the program.


Clarifying the Future of Healthcare Reimbursement – MACRA, MIPS, & APMs

Posted Nov 2, 2016

In 2015, Congress passed the Medicare and CHIP Reauthorization Act (MACRA). It established new payment systems tied to cost and quality of care, and streamlined various programs into a single Quality Payment Program. In our latest two part podcast, eCW product expert Rohan D’Souza and Adam Siladi make sense of MACRA, MIPS, & APMs.


Family Tree – Turning Over a New Leaf in Patient Care

Posted Oct 5, 2016

In this episode of the eCW Podcast, host Adam Siladi takes time to chat with Dr. Troy Carlson, owner of Family Tree Medical Associates. The two discuss the eClinicalWorks PCMH model and how it has helped Family Tree achieve Level 3 PCMH recognition.


The Ins and Outs of Urgent Care

Posted Sept 27, 2016

In this episode of the eCW Podcast, host Adam Siladi discusses the ins and outs of Urgent Care with Dr. Robert G. Graw, Jr., CEO of RightTime Medical. Learn about the tools RightTime Medical is using to meet increased patient demand for the services of Urgent Care centers.


healow@work — inspiring a healthier workforce

Posted Sept 14, 2016

In our latest episode of the eCW Podcast, we discuss one of our newer ventures – healow@work. Host Adam Siladi sits down with colleagues Shana Anandjiwala and Kunal Chopra to discuss how practices are using healow@work to improve the health of their employees.


Chronic Care Management (CCM) at Pawleys Pediatrics

Posted Aug 18, 2016

In this episode of the eCW Podcast, our host, Brian Saal, takes time to discuss Chronic Care Management with Dr. Haseltine from Pawleys Pediatrics and Adult Medicine, located in Pawleys Island, South Carolina.


healow Talks – Parts 1, 2, & 3

Posted June 29, 2016

Welcome to “healow Talks,” a three-part narrative series of the eCW Podcast, in which we explore how physicians are using the advanced technologies and techniques of healow to build real healthcare partnerships with their patients. Focusing on medicine and the patient relationship is what doctors love most — and essential for the health and wellbeing of those they treat.


Improving patient experience – Part 2

Posted May 18, 2016

In this episode, Dr. Hayes discusses how eClinicalWorks Patient Portal and healow offer a direct line of communication between providers and patients, improving the patient experience. By receiving a patient’s questions directly in the Patient Portal, Dr. Hayes avoids miscommunication and responds with exactly the information she would like the patient to know.


Improving patient experience – Part 1

Posted April 27, 2016

healow, Messenger and the Patient Portal are tools to improve patient engagement. Watch the latest eCW Podcast episode to learn how Carson Medical Group uses eClinicalWorks to improve the patient experience.


Improving patient population health

Posted April 13, 2016

In this episode of the eCW Podcast Season 3, we traveled to California to visit Madera Community Hospital to discuss Population Health. Adam, our host, takes time with Karen Paolinelli, COO and nurse practitioner at Madera, and Nikki Resendez, certified EHR trainer and support specialist, to examine how eClinicalWorks assists their organization in giving their patient population the best care.


eCW Day: Sharing knowledge, making connections

Posted March 9, 2016

In this episode of the eCW Podcast Season 3, we traveled to California to visit Madera Community Hospital to discuss Population Health. Adam, our host, takes time with Karen Paolinelli, COO and nurse practitioner at Madera, and Nikki Resendez, certified EHR trainer and support specialist, to examine how eClinicalWorks assists their organization in giving their patient population the best care.


How an eClinicalWorks pediatrician is helping families

Posted February 24, 2016

In this episode of the eCW Podcast, our host, Aaron Ibrahimi, takes time to speak with Selam Bullock, founder of Kid’s First Pediatrics, located in Raleigh, NC. The duo discuss how eClinicalWorks is helping families and has been a positive impact for children and parents.


What’s ahead for 2016

Posted February 10, 2016

In this episode of the eCW Podcast, our host, Adam Siladi, discusses what’s ahead for eClinicalWorks in 2016 with Vice President and co-founder Sam Bhat. The two discuss exciting trends, including Chronic Care Management, telehealth and patient engagement.


A billing story: Good to great

In the ninth episode of eCW Podcast Season 2, host, Adam Siladi, discusses the ins and outs of Revenue Cycle Management (RCM) with Michael and Martin Harland from My Doctor PA, located in Belle Glade, Florida. The brothers explain to Adam what their favorite and the most useful aspects of RCM are and how it has improved the organization.


Community Health Centers series – Part 4

December 9, 2015

In the final episode of our Community Health Centers (CHC) Florida series, Adam Siladi sits down with Lynn Blankenship, Information Services Analyst, to discuss the healow messenger campaigns. She explains how CHC has been wildly successful by rolling out yearly visit reminders engaging their patients effortlessly. With 32 other available campaigns, Lynn expressed her interesting in utilizing many more to gain further insight into their patient population. Watch to learn more on how healow messenger campaigns can improve your practice.


Community Health Centers series – Part 3

November 10, 2015

In the third episode of our Community Health Centers (CHC) Florida series, host Adam Siladi discusses workflow analytics with the informatics team, which includes Kim Barkman, Director of Information Services, Yadira Solano, Manager of Informatics, and Lauri Rose, Informatics Specialist. In order to innovate and improve healthcare delivery, eClinicalWorks was chosen in 2009 with the goal of demonstrating significant sustainable improvement in patient outcomes.  Over the past six years, working directly with eClinicalWorks has allowed CHC to design and significantly improve workflows by also greatly refining performance outcomes. Listen now to find out how.


Community Health Centers series – Part 2

September 24, 2015

Adam Siladi spoke with Chimira Edwards, Director of Revenue Integrity and Compliance at Community Health Centers (CHC) in the second installment of the Community Health Centers (CHC) series. The two discuss the Patient Centered Medical Home (PCMH) model – Chimira is responsible for PCMH initiatives and pre-visit planning. In addition, Chimira clarifies how an appointment can be more productive when PCMH services are easier to complete by using eClinicalWorks during the transformation process.


Community Health Centers series – Part 1

September 15, 2015

The first of four episodes illustrating improved outcomes with Electronic Health Records. Adam Siladi, our host for our 7th episode in the eCW Podcast season 2, sits down with Margaret Brennan, CEO of Community Health Centers, for the first of four shows in a series analyzing the HIMSS Davies honored organization. In this episode the two discuss the complexities health center’s face daily. Listen now to learn more. The remaining episodes in the series will be released over the next month.


Health tracking with Grove Medical – Episode 4: The progress

(Audio podcast) October 19, 2015

The fourth and final episode in the eCW Podcast series at Grove Medical concludes by examining the results after three months. By using healow and the tracking devices patients had substantial progress, losing a significant amount of weight and even helping save a patient life after he suffered a heart attack. When giving patients the tools to help them monitor their health, when you make it part of an ongoing conversation with their care providers and when you just make it easier for them, it can make a difference.  It’s the future of healthcare, and it’s what a doctor should do.


Health tracking with Grove Medical – Episode 3: The solutions

October 18, 2015 (Audio podcast)

The third episode in the eCW Podcast series at Grove Medical focuses on the different aspects of technology that made the home health monitoring project possible. Our partners, iHealth and Withings provided tracking devices for each patient which allows them to participate in the program. Speaking with industry experts, physicians and the patients, the episode focuses on these three elements: the devices that measure health metrics, the app that let’s patients see all their data and how physicians review the information.

Health tracking with Grove Medical – Episode 2: The problems

October 17, 2015 (Audio podcast)

The eCW Podcast series continues at Grove Medical as we are introduced to another batch of patients. We learn the personal struggle some had trying to lose a few pounds, wanting to get off of blood pressure medication or a desire to manage and prevent Diabetes. In this episode we learn how technology can help manage the most pressing chronic care diseases through healow home health monitoring. Patients will outline their concerns dealing with these concerns and realize their own goals and expectations.


Health tracking with Grove Medical – Episode 1: The project

October 23, 2016

This is an eCW Podcast series, in which we spoke with patients, doctors, nurses and the front office staff at Grove Medical Associates in Auburn, Massachusetts and chronicled their progress.  This is the story of healthcare providers who care about their patients and wanted to go beyond the standard office visit dynamic to maintain care even after they walked out the door.  Grove Medical wanted to share the findings to motivate other practices to conduct a similar outreach. Patients were open to sharing their stories so others could be inspired to improve their own health. Our goal with this project is to help the patients improve their overall health and well-being, while possibly saving lives.


RCM: Leveraging technology to save time and money

August 26, 2015

In the 6th episode of the second season of eCW Podcast, we discuss eClinicalWorks Revenue Cycle Management (RCM) with Dr. Lalita Matta and Andreia Medeiros from Marlborough Internal Medicine. The practice is one of the first eClinicalWorks customers and has stayed loyal ever since. They were excited to adopt and implement RCM to reap the many benefits the program provides. Thus far the program has helped make the billing process easier and more streamlined. Watch now to learn how the workflow in your practice can drastically improve by utilizing RCM.


healow: Get Discovered. Stay Booked.

August 12, 2015

We spoke with Dr. Vinaya Gavini, from Gavini Pediatric & ADHD Clinics, about his success with integrating healow into his practice. Dr. Gavini’s patients have found booking appointments through healow is more convenient and easier as they can complete on their own time, rather than waiting for office hours.  Moving forward, Dr. Gavini is very excited to watch healow develop and integrate new features from the technology into his practice.


Improving health together with healow

July 30, 2015

In the fourth episode of the 2nd season of eCW Podcast, our host, Adam Siladi, discusses patient engagement using healow with Shari Crooker of Gwinnett Center Medical Associates. healow significantly improves Gwinnett Center Medical Associates; from the messenger to scheduling appointments, the program itself creates a more efficient practice with fully engaged patients.


Chronic Care Management (CCM)

June 10, 2015

How can you get paid more while seeing fewer patients? Watch the third episode of the eCW Podcast Season 2 to find out how. We sat down with Dr. Pavan Anand, from Naples Internal Medicine, to discuss how the eClinicalWorks Chronic Care Management (CCM) has helped keep patients from making numerous hospital visits, along with creating and meeting health goals for each patient.


The Little Things

May 6, 2015

eClinicalWorks customers were interviewed about how the technology has helped to revolutionize their practices. This episode highlights the many different features that eClinicalWorks announced in 2014. With such features, organizations have seen significant improvements, which proved to be an exciting and rewarding year for eClinicalWorks as we expanded upon the definition of healthcare, providing tools to improve access to quality affordable care.


Care Coordination Medical Record

March 25, 2015

Shared savings, pay-for-performance and value based buying have led to the advancement of accountable care organizations (ACO). Hundreds of ACOs from across the country have set to improve the delivery of healthcare, while reducing costs and leveraging evidence based care to collaborate with care teams and patients. At the forefront of the accountable care movement, within a pediatric environment is Children’s Health Network, where we visited for our final season one episode. Chad Johnson, CEO, Dave Overman, President and COO, and Kelly Lemieux, Pediatrician from Children’s Health Network discussed the benefits of CCMR and its ability to enhance care. Chad Johnson has since transitioned to the role of Sr. Vice President of Phoenix Children’s Care Network.


Population Health – CCMR

March 4, 2015

How will your organization securely bridge pockets of patient information available through ambulatory electronic health records (EHRs), hospital information systems (HIS), and payer systems to generate an accurate picture of patient engagement across the continuum of care? In the 14th episode of the eCW Podcast we discuss with Dr. Biggs, from Amarillo Legacy Medical ACO, how eClinicalWorks provides the tools to improve outcomes. Accountable care organizations (ACOs) and physicians use these insights to assess risk and develop accurate care models, resulting in the improvement of clinical outcomes and the reduction of healthcare costs. Dr. Biggs outlines how eClinicalWorks CCMR is a one-of-a-kind population health management tool that offers intelligent closed-loop analytics for multi-dimensional insights into patient behavior and community health dynamics. 

eClinicalTouch (Live Podcast) – February 18, 2015

In the 13th episode of the eCW Podcast, our host, Greg Cusato, sits down with Robert G. Graw Jr. MD, CEO of Righttime Medical Care, and Sam Tripoli, training manager at Righttime Medical Care, to discuss how implementing eClinicaTouch has helped to improve their practice. Sam gives Greg insight on how their staff only uses the eClinicalWorks EHR on their iPads, and how it was extremely easy for them to learn how to utilize it to the best of their ability.

Patient Portal – Do More With Less – February 4, 2015

How can you do less, and still get more out of your interactions with patients? A common complaint in our industry is that healthcare providers are constantly being pressured to do more with less. Increasing regulations and ever more numerous technology offerings can often seem overwhelming to large and small organizations, alike. Our 12th eCW Podcast episode, live from the eClinicalWorks National Users Conference, we discussed with Dr. Mark McNeill, from Trillium Family Medicine, how the Patient Portal has increased productivity and greatly improved care. With 80% of patients active on the portal, the practice has 70% of all appointments scheduled by patients on the portal using the real-time scheduling function. Also prior to each visit patients are required to complete a web-visit questionnaire, to get equipment ready ahead of time, or set aside more time for expectedly difficult visit.

Accessing Health Anytime, Anywhere (Live Podcast) – January 14, 2015

Have you ever wanted to learn how to better engage your patients? In our live podcast from the eClinicalWorks National Users Conference, our host, Adam Siladi, sits down with Dr. Abney from Cambridge Pediatrics and Dr. Nance, CEO and Founder of WellessenceMD to discuss the opportunities eClinicalWorks has delivered to keep their patients engaged.