eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

By: May 21, 2026 at 8:58

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care.
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Large Primary Care Practice Achieves 50% Time Saving on Clinical Documentation with Sunoh.ai and eClinicalWorks

By: November 7, 2024 at 9:58

eClinicalWorks and the AI medical scribe assist 43-provider, North Texas Preferred Health Partners streamline clinical documentation for in-office and telehealth visits WESTBOROUGH, Mass. — November 7, 2024 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that North Texas Preferred Health Partners (NTPHP) is successfully utilizing Sunoh.ai, saving providers significant time on clinical documentation. The practice reports that the AI scribe technology accurately captures and categorizes the summarized content into appropriate sections of the Progress Notes, including orders and referrals, allowing providers to quickly review and edit the documentation. Trusted […]
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eClinicalWorks Image AI Assistant Saves York Primary Care Over an Hour Per Day on Managing Incoming Faxes

By: October 17, 2024 at 9:50

The advanced AI technology is pivotal in helping detect document types and streamlining patient matching WESTBOROUGH, Mass. — October 17, 2024 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that York Primary Care is successfully leveraging eClinicalWorks AI-powered EHR technology, including Image AI. The internal medicine practice reports saving over an hour per day on routing incoming faxes to appropriate patient records by leveraging Image AI, driving significant time savings each day and enabling the internal medicine practice to focus more on clinical tasks and patient care. York Primary Care […]
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