Maryland Endocrine Partners With eClinicalWorks & healow Genie to Transform Patient Experiences With AI-Powered Contact Center Solution

By: April 29, 2025 at 8:58

  The groundbreaking partnership ensures 24/7 support and streamlined healthcare operations, revolutionizing patient communication WESTBOROUGH, Mass. — April 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced the integration of healow® Genie an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations […]
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NC-Based Pinnacle Family Care Uses eClinicalWorks AI Assistant for PRISMA to Improve Efficiency

By: January 18, 2024 at 9:58

Providers can accurately review external patient records at the point-of-care using the AI-powered PRISMA search engine  WESTBOROUGH, Mass. — January 17, 2023 — As a small family medicine practice, Pinnacle Family Care struggled to collate and summarize external medical records quickly and seamlessly. They had limited access to visit summaries from hospitals and other organizations using different electronic health records (EHRs). As a result, they spent hours tracking and pulling relevant updates for a single patient’s health information to formulate a comprehensive care plan before the patient’s next visit. Since […]
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