eClinicalWorks and healow Genie Partners with Main Street Medical Clinic to Transform Patient Experience, Offering Multilingual Functionality

By: June 25, 2025 at 8:58

healow Genie AI-powered contact center solution set to redefine holistic healthcare and elevate patient experiences WESTBOROUGH, Mass. — June 25, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the clinic’s diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. […]
READ MORE

eClinicalWorks and healow Genie to Transform Patient Care at America’s Family Doctors

By: June 3, 2025 at 8:57

Innovative partnership will ensure 24/7 support and seamless healthcare coordination, ushering in a new era of patient engagement WESTBOROUGH, Mass. — June 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America’s Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America’s Family Doctors’ mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie’s advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to […]
READ MORE

Maryland Endocrine Partners With eClinicalWorks & healow Genie to Transform Patient Experiences With AI-Powered Contact Center Solution

By: April 29, 2025 at 8:58

  The groundbreaking partnership ensures 24/7 support and streamlined healthcare operations, revolutionizing patient communication WESTBOROUGH, Mass. — April 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced the integration of healow® Genie an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations […]
READ MORE

NC-Based Pinnacle Family Care Uses eClinicalWorks AI Assistant for PRISMA to Improve Efficiency

By: January 18, 2024 at 9:58

Providers can accurately review external patient records at the point-of-care using the AI-powered PRISMA search engine  WESTBOROUGH, Mass. — January 17, 2023 — As a small family medicine practice, Pinnacle Family Care struggled to collate and summarize external medical records quickly and seamlessly. They had limited access to visit summaries from hospitals and other organizations using different electronic health records (EHRs). As a result, they spent hours tracking and pulling relevant updates for a single patient’s health information to formulate a comprehensive care plan before the patient’s next visit. Since […]
READ MORE