eClinicalWorks and healow Genie to Assist Tennessee’s Largest Independent, Multi-specialty Physician Group to Enhance Patient Engagement

By: July 9, 2025 at 8:58

The AI-powered contact-center solution to assist 550-provider AdvancedHEALTH in alleviating staff burnout and better serving its diverse patient community WESTBOROUGH, Mass. — July 9, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that AdvancedHEALTH the largest independent, multi-specialty physician group in Tennessee, is set to adopt healow® Genie, an AI-powered contact center solution. Streamlining simple patient queries, such as self-scheduling appointments, payment of balances, requests for referrals, or a medication refill, will help reduce staff burnout. The solution will allow medical staff to focus on addressing complex patient […]
READ MORE

Maryland Endocrine Partners With eClinicalWorks & healow Genie to Transform Patient Experiences With AI-Powered Contact Center Solution

By: April 29, 2025 at 8:58

  The groundbreaking partnership ensures 24/7 support and streamlined healthcare operations, revolutionizing patient communication WESTBOROUGH, Mass. — April 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced the integration of healow® Genie an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations […]
READ MORE

United Digestive Partners with eClinicalWorks to Enhance Patient Experience with AI-Powered Solution, healow Genie

By: April 3, 2025 at 9:58

WESTBOROUGH, Mass. — April 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie – a first-of-its-kind, EHR-agnostic, AI-powered contact center solution – for implementation across its practices. The soon-to-be-launched integration will provide patients round-the-clock access to crucial health information through text, chatbot, or voice call. The AI medical receptionist’s role includes arranging appointments, facilitating bill payments, and handling medication refills or referral requests.
READ MORE