eClinicalWorks and healow Genie to Transform Patient Communication at Pulmonary and Sleep of Tampa Bay

By: May 13, 2025 at 8:58

  Leveraging the capabilities of an AI-powered contact center solution, the practice is set to redefine patient care and engagement WESTBOROUGH, Mass. — May 13, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Pulmonary and Sleep of Tampa Bay has selected healow® Genie, a first-of-its-kind, EHR-agnostic, AI-powered contact center solution, for implementation across its practice. Using text, chatbot, and voice call options, the integration of healow Genie ensures patients can engage with their health information 24/7. The AI agent will handle responsibilities such as scheduling appointments, managing bill […]
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eClinicalWorks and healow Genie to Assist Nation’s Largest Neurology Practice to Transform Patient Experience

By: February 27, 2025 at 9:58

First Choice Neurology to automate over 35,000 monthly incoming calls with new AI-powered technology WESTBOROUGH, Mass. — February 27, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that First Choice Neurology has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution healow® Genie to improve patient engagement. The intelligent assistant offers patients 24/7 access to vital health information via voice call, text, or chatbot. With 63 locations across Florida, First Choice Neurology stands as the state’s largest and most prominent neurology center. As it has experienced a significant rise […]
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