WESTBOROUGH, Mass. — April 2, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Estrella Ear, Nose and Throat, a high-volume ENT practice managing more than 22,000 patient calls per month, has transformed its front-office operations using healow GenieTM, an AI-powered contact center solution.
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eClinicalWorks leads the charge in making AI tools accessible and impactful across all healthcare settings WESTBOROUGH, Mass. — November 12, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR and the first AI-driven EHR, announced the results of a recently conducted survey, which revealed an upward trend in the adoption of AI solutions across practices and healthcare organizations of all sizes. Nearly 900 healthcare professionals participated in the survey, including executives, front-office staff, providers, billers, and technical support staff from practices of all sizes. Approximately half of the respondents confirmed utilizing […]
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The 27-provider practice to revolutionize patient communication and operational efficiency with the AI-powered contact center solution WESTBOROUGH, Mass. — August 27, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Evolve Psychiatry has selected healow® Genie, an innovative AI-powered contact center solution to enhance efficiency and patient engagement. This partnership marks a significant step in transforming patient communication and streamlining administrative operations at Evolve Psychiatry, a practice renowned for its personalized mental health care and commitment to meeting each patient’s unique needs. “Evolve Psychiatry has always been dedicated to […]
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Practice to expand operations and reduce burnout with the AI-powered contact center solution WESTBOROUGH, Mass. — August 13, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Medical Specialists Associated (MSA Dallas) an independent internal medicine practice in Dallas, Texas, has selected healow® Genie, an innovative AI-powered contact center solution to reduce staff burnout and streamline after-hours care. By embracing this advanced technology, MSA Dallas is set to revolutionize patient engagement and improve efficiency, positioning itself for rapid expansion. “We selected healow Genie to enhance patient satisfaction and streamline […]
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healow Genie AI-powered contact center solution set to redefine holistic healthcare and elevate patient experiences WESTBOROUGH, Mass. — June 25, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the clinic’s diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. […]
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Innovative partnership will ensure 24/7 support and seamless healthcare coordination, ushering in a new era of patient engagement WESTBOROUGH, Mass. — June 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America’s Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America’s Family Doctors’ mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie’s advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to […]
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The innovative AI solution will help the 128-provider pain management practice effectively manage large volumes of incoming patient calls and reduce staff burnout WESTBOROUGH, Mass. — May 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Alliance Spine and Pain Centers has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, healow® Genie, to manage the rising number of incoming patient calls. The AI-powered contact center solution will effectively manage a large volume of calls and quickly provide a resolution to common patient queries like requests, refills, references, […]
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Leveraging the capabilities of an AI-powered contact center solution, the practice is set to redefine patient care and engagement WESTBOROUGH, Mass. — May 13, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Pulmonary and Sleep of Tampa Bay has selected healow® Genie, a first-of-its-kind, EHR-agnostic, AI-powered contact center solution, for implementation across its practice. Using text, chatbot, and voice call options, the integration of healow Genie ensures patients can engage with their health information 24/7. The AI agent will handle responsibilities such as scheduling appointments, managing bill […]
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WESTBOROUGH, Mass. — April 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie – a first-of-its-kind, EHR-agnostic, AI-powered contact center solution – for implementation across its practices. The soon-to-be-launched integration will provide patients round-the-clock access to crucial health information through text, chatbot, or voice call. The AI medical receptionist’s role includes arranging appointments, facilitating bill payments, and handling medication refills or referral requests.
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