eClinicalWorks and healow Genie Help Hope Family Care Center Cut After-Hours Call Burden by 90% While Driving Significant Cost Savings

By: July 16, 2026 at 8:59

The AI-powered contact center solution reduces administrative burdens, improves patient care, and enhances quality measures WESTBOROUGH, Mass. — July 16, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Hope Family Health Center an FQHC look-alike practice serving a highly underserved community in Kansas City, Missouri, is utilizing healow GenieTM an AI-powered contact center solution, to manage 90% of after-hours calls, helping reduce administrative burden by 60%. The health center reports remarkable cost savings, improved staff retention, and enhanced quality measures.
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eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine

By: June 25, 2026 at 8:58

WESTBOROUGH, Mass. — June 25, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Maryland Endocrine, has automated approximately 80-90% of inbound calls and voicemails within 2-4 weeks of implementing healow GenieTM an AI-powered contact center solution. The AI contact center has reduced missed calls, streamlined workflows, and improved patient response times across the Central Maryland community.
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eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

By: May 21, 2026 at 8:58

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care.
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eClinicalWorks and healow Genie Assist Estrella ENT in Achieving 70% Call Automation and Improving Front Office Efficiency

By: April 2, 2026 at 8:55

WESTBOROUGH, Mass. — April 2, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Estrella Ear, Nose and Throat, a high-volume ENT practice managing more than 22,000 patient calls per month, has transformed its front-office operations using healow GenieTM, an AI-powered contact center solution.
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AI for Every Practice: eClinicalWorks Survey Highlights Growing Impact of AI in Healthcare

By: November 12, 2025 at 9:00

eClinicalWorks leads the charge in making AI tools accessible and impactful across all healthcare settings WESTBOROUGH, Mass. — November 12, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR and the first AI-driven EHR, announced the results of a recently conducted survey, which revealed an upward trend in the adoption of AI solutions across practices and healthcare organizations of all sizes. Nearly 900 healthcare professionals participated in the survey, including executives, front-office staff, providers, billers, and technical support staff from practices of all sizes. Approximately half of the respondents confirmed utilizing […]
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eClinicalWorks and healow Genie to Enhance Patient Experiences at Evolve Psychiatry

By: August 27, 2025 at 8:59

The 27-provider practice to revolutionize patient communication and operational efficiency with the AI-powered contact center solution WESTBOROUGH, Mass. — August 27, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that  Evolve Psychiatry has selected healow® Genie, an innovative AI-powered contact center solution to enhance efficiency and patient engagement. This partnership marks a significant step in transforming patient communication and streamlining administrative operations at Evolve Psychiatry, a practice renowned for its personalized mental health care and commitment to meeting each patient’s unique needs. “Evolve Psychiatry has always been dedicated to […]
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eClinicalWorks and healow Genie to Enhance Efficiency and Patient Satisfaction at MSA Dallas with Advanced AI Technology

By: August 13, 2025 at 8:58

Practice to expand operations and reduce burnout with the AI-powered contact center solution WESTBOROUGH, Mass. — August 13, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that  Medical Specialists Associated (MSA Dallas) an independent internal medicine practice in Dallas, Texas, has selected healow® Genie, an innovative AI-powered contact center solution to reduce staff burnout and streamline after-hours care. By embracing this advanced technology, MSA Dallas is set to revolutionize patient engagement and improve efficiency, positioning itself for rapid expansion. “We selected healow Genie to enhance patient satisfaction and streamline […]
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eClinicalWorks and healow Genie Partners with Main Street Medical Clinic to Transform Patient Experience, Offering Multilingual Functionality

By: June 25, 2025 at 8:58

healow Genie AI-powered contact center solution set to redefine holistic healthcare and elevate patient experiences WESTBOROUGH, Mass. — June 25, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the clinic’s diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. […]
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eClinicalWorks and healow Genie to Transform Patient Care at America’s Family Doctors

By: June 3, 2025 at 8:57

Innovative partnership will ensure 24/7 support and seamless healthcare coordination, ushering in a new era of patient engagement WESTBOROUGH, Mass. — June 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America’s Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America’s Family Doctors’ mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie’s advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to […]
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eClinicalWorks and healow Genie to Assist Large Georgia Pain Management Institute Manage Substantial Influx of Patient Calls

By: May 29, 2025 at 8:58

The innovative AI solution will help the 128-provider pain management practice effectively manage large volumes of incoming patient calls and reduce staff burnout WESTBOROUGH, Mass. — May 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Alliance Spine and Pain Centers has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, healow® Genie, to manage the rising number of incoming patient calls. The AI-powered contact center solution will effectively manage a large volume of calls and quickly provide a resolution to common patient queries like requests, refills, references, […]
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