Maryland Endocrine Partners With eClinicalWorks & healow Genie to Transform Patient Experiences With AI-Powered Contact Center Solution

By: April 29, 2025 at 8:58

  The groundbreaking partnership ensures 24/7 support and streamlined healthcare operations, revolutionizing patient communication WESTBOROUGH, Mass. — April 29, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced the integration of healow® Genie an AI-powered contact center solution, across Maryland Endocrine practices. This innovative partnership will offer patients round-the-clock access to crucial health information through text, chatbots, and voice calls. Created to manage a wide array of tasks, including scheduling appointments, facilitating bill payments, and supervising medication refills or referral requests, healow Genie is set to significantly transform operations […]
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United Digestive Partners with eClinicalWorks to Enhance Patient Experience with AI-Powered Solution, healow Genie

By: April 3, 2025 at 9:58

WESTBOROUGH, Mass. — April 3, 2025 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie – a first-of-its-kind, EHR-agnostic, AI-powered contact center solution – for implementation across its practices. The soon-to-be-launched integration will provide patients round-the-clock access to crucial health information through text, chatbot, or voice call. The AI medical receptionist’s role includes arranging appointments, facilitating bill payments, and handling medication refills or referral requests.
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