eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

By: May 21, 2026 at 8:58

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care.
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eClinicalWorks and Sunoh.ai Prove to be Game-Changers for Large Community Health Center in Enhancing Documentation and Reducing Physician Burnout

By: December 5, 2024 at 9:58

The AI medical scribe assists one of the largest FQHCs in Dallas break language barriers by summarizing conversations between bilingual physicians and their Spanish-speaking patients WESTBOROUGH, Mass. — December 05, 2024 — eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Healing Hands Ministries (HHM) Health one of the largest Federally Qualified Health Centers (FQHC) in Dallas, Texas, is successfully utilizing Sunoh.ai to save clinicians time on clinical documentation and focus efforts on patient care. As the first EHR-agnostic and leading AI medical scribe, Sunoh.ai significantly reduces time spent on […]
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