Experience Seamless Payments via healow Pay

Results

  • healow Pay™ streamlined payment processes, which led to significant time savings for the front desk.
  • Automated posting of payments reduced human errors and minimized follow-up interventions.
  • Timely text notifications and flexible payment options increased on-time payments.
  • Staff and patients experienced less frustration and more efficient workflows.
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“We’ve really found a significant increase in patients’ ease of being able to pay depending on what they prefer. There is a six-day window that the patient has to pay. Well, immediately 11 payments came in. That never happens the day after statements go out, ever. We were beyond excited to see that.”
–Jenny Windsor, CFO, St. Croix Regional Family Health Center

Problem

Before implementing healow Pay, St. Croix Regional Family Health Center struggled with inefficient payment processing methods. The front-office staff had to use multiple platforms to handle transactions, which involved swiping credit cards through a separate machine and then manually entering payment details into the EHR. This manual process was time-consuming and prone to human error, often resulting in payments not being correctly posted to patient documents. Consequently, the finance team frequently had to intervene the following day to correct these mistakes, causing workflow disruptions and frustration among staff and patients.

Solution

The introduction of healow Pay enhanced payment processing for the practice. Now, when patients swipe their cards, payments are posted automatically to thier documents within the eClinicalWorks EHR, eliminating the need for manual entry. This seamless integration has saved the front-desk staff a significant amount of time and reduced the likelihood of errors. Patients appreciate the convenience of receiving text notifications regarding their statements, which allow them to pay their copays before arriving for appointments. The system also adapts to each patient’s preferred payment method, whether immediate online payment or traditional paper statements after a set period. This flexibility has led to a substantial increase in on-time payments and has removed the need for potentially uncomfortable financial conversations during visits.

About Practice:

St. Croix Regional Family Health Center (SCRFHC) has been a Federally Qualified Community Health Center (FQHC) since 1991. As a private, nonprofit organization, SCRFHC has been dedicated to providing healthcare services to the community for over three decades. SCRFHC collaborates with all other health care service providers to provide the most comprehensive services possible, aiming to best serve the needs of the Princeton, Maine community.