How healow Genie Alleviates Staff Burnout Efficiently

Results

  • Optimizes patient inquiries and decreases overwhelming call volumes for large medical practices.
  • Delivers multilingual support, ensuring seamless communication with Spanish-speaking patients.
  • Alleviates staff burnout by efficiently managing patient requests, all while elevating the overall patient experience.
ElizabethJones AdvanceHealth Headshot

“So the biggest challenge that we have — one we’re looking to solve with healow Genie — is our high call volumes for simple patient requests. I do think it will help with burnout, and we are really excited about having Genie at our organization… it’s going to be a game changer.”
– Elizabeth Jones, Chief Revenue Officer, AdvancedHEALTH

Problem

The practice struggles with massive call volumes that overwhelm staff, creating long wait times and frustration for both employees and patients. Repetitive inquiries — such as confirming appointments, checking balances, and requesting basic practice information — consume valuable time and lead to higher stress levels. Language barriers further complicate communication, forcing the practice to rely on third-party translation services for Spanish-speaking patients. These challenges contribute to staff burnout and hinder the practice’s ability to offer prompt, high-quality care.

Solution

healow Genie, an AI-powered contact center solution, addresses these issues with multilingual support, eliminating the need to hire additional bilingual personnel or use external translation services. Its automated system efficiently handles routine patient queries, allowing professionals to focus on more complex tasks and proactive patient outreach. By reducing call congestion and streamlining communication, healow Genie improves patient satisfaction, alleviates staff burnout, and enables the practice to deliver faster, more personalized care.

About Practice:

AdvancedHEALTH stands as Tennessee’s largest independent, multi-specialty physician group, with expertise spanning more than 40 specialties across 225 locations. Supported by a network of over 550 skilled healthcare providers, AdvancedHEALTH delivers comprehensive and specialized care to meet diverse patient needs.