24/7 AI Contact Center Solution Through healow Genie

Results

  • healow Genie, AI-Powered contact center solution elevates practice performance with immediate patient responses.
  • Integrated EHR systems pave the way for secure and cost-effective interactions, improving overall care.
DrSam-healowGenie-headshot

“So, with healow Chatbot and healow Genie, to be able to have a 24/7 live is phenomenal… The unique thing is healow Genie is using AI… I really believe that’s the future and soon will be the present for most medical practices to be able to survive and thrive.”
– S. Steve Samudrala, MD, Family Medicine, America’s Family Doctors, PLLC

Problem

The practice grapples with excessive call volumes causing prolonged wait times and staff fatigue. Repetitive tasks like appointment confirmations and basic inquiries divert valuable attention away from complex patient needs. Additionally, reliance on manual communication channels limited after-hours support and increased operational costs.

Solution

healow Genie provides a 24/7 AI-powered contact center solution that instantly addresses routine patient requests, allowing staff to focus on high-priority tasks. Its secure EHR integration streamlines essential data exchange, reducing administrative bottlenecks and cutting costs. By automating multilingual support and expediting patient interactions this AI contact center solution will boost overall efficiency while enhancing the patient experience.

About Practice:

  • America’s Family Doctors is a medical practice with multiple locations in Tennessee.
  • Offers various services, including preventive care, acute care, and chronic disease management.
  • Participates in Value-Based Care programs to ensure patients receive high-quality care while keeping costs low.
  • Website: https://afdclinics.com