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eClinicalWorks Image AI Assistant: Elevating Healthcare Efficiency and Standard of Care

22 May 2025
Blog
2.5 minute read

eClinicalWorks

‘AI and the Age of Intelligence’ survey conducted at the 2024 National Conference, revealed that 59% of healthcare practices receive over 100 faxes weekly. 385 healthcare professionals including C-suite executives, front-office workers, doctors, billers, and technical support staff contributed to the survey results.

For healthcare staff, managing incoming faxes is a critical, yet labor-intensive task. Each fax must be meticulously identified, analyzed, and routed to the appropriate patient record. The manual methods are prone to errors, which can compromise patient care and operational efficiency.

The Neurology Center of New England located in Massachusetts, is one such practice that receives over 160 faxes daily which includes – MRI scans, test results, and other medical reports, which need to be reviewed, analyzed, and matched to correct patient’s progress notes.

The comprehensive neurological care center that serves over 2,700 patients monthly was struggling to keep up with the numerous faxed documents every day and sought a solution – eClinicalWorks Image AI Assistant for Fax Inbox.

The eClinicalWorks Image AI Assistant scans and sorts through thousands of faxes, automating the task of document recognition and routing. It has helped the specialty practice to swiftly match faxed documents to the appropriate patient records with over 95% accuracy rate. By leveraging cutting-edge AI technology, it saves valuable time and resources for healthcare practices.

Let’s look at some of the benefits of eClinicalWorks Image AI Assistant:

Significant Time-savings – For practices receiving hundreds of faxes weekly, the innovative AI solution helps achieve significant time-savings. Neurology Center of New England staff reported saving four hours each day with this technology.
Enhanced Efficiency – It streamlines workflow with faster document recognition, reduces the risk of human errors, ensuring higher accuracy in patient matching and enhancing the quality of patient care. The specialty practice claims they’re able to match, analyze and process all the faxes by the end of each day without any delays.
Reduced Staff Burnout – Harnessing AI to automate routine tasks like fax management allows staff to focus on other priority tasks, increasing job satisfaction and reducing the risk of staff burnout.
Improved Patient Care – The time-savings could be directed towards enhancing patient care and enhancing the quality of care received by patients. The neurological care center can quickly answer phone calls and check-in patients faster for appointments, thereby improving patient satisfaction.

Real-World Success Story

At the Neurology Center of New England, the results of implementing the eClinicalWorks Image AI Assistant have been remarkable. Kate Sciore, VP of Operations, highlights the impact:

“We receive over 160 faxes daily. Now, with Image AI, all the faxes are being analyzed and processed by the end of the day without delays in patient registrations or orders. What used to take us five hours now takes us less than an hour. We can now answer phone calls faster and check-in patients quickly for appointments. This helps reduce the administrative burden for our staff and improves our customer service.”

Way Forward

The adoption of eClinicalWorks Image AI Assistant by Neurology Center of New England, exemplifies, how AI technology can significantly improve efficiency, allowing staff to focus on delivering exceptional patient care.

If you want to optimize operations and improve service delivery at your healthcare practice, visit eClinicalWorks.