Sales: 508-836-2700
Results
- Sunoh.ai saved over 2 hours of documentation time daily
- Enabled providers to leave work on time consistently
- Improved accuracy and completeness of patient records, especially HPI
- Streamlined prescription, referral, and treatment plan processing
- Facilitated communication with Spanish-speaking patients
“Sunoh saves over two hours every day, giving doctors more time with patients and family. It’s transformed our workflow, making documentation faster and more accurate while improving patient care.”
– Nicole L. Clegg, MSN, APRN, FNP-C, Director of Clinical Services, Main Street Medical
Problem
Main Street Medical faced several challenges impacting efficiency and patient care. Physicians were spending excessive hours on documentation, often staying late after hours just to complete charts. This led to increased physician burnout and less time available for direct patient interaction. The fast-paced office environment, coupled with the complexity of managing patients presenting multiple health issues, made it difficult to keep accurate and thorough records. Additionally, language barriers with a large percentage of Spanish-speaking patients complicated communication and documentation.Traditional processes also delayed prescriptions, referrals, and treatment planning, further straining the workflow.
Solution
By integrating Sunoh.ai into their daily operations, the practice significantly improved efficiency and care quality. Sunoh’s advanced documentation capabilities saved over two hours daily for providers, enabling them to leave on time and dedicate more time to family and patients. The system accurately captured detailed patient histories, particularly the History of Present Illness (HPI), and allowed providers to revisit conversations for thorough follow-ups. Sunoh also efficiently separated multiple patient issues in one visit, managing the fast-paced environment with ease. Sunoh supports encounters in Spanish and other languages, helping providers serve diverse patient populations with comprehensive records and effective communication. The AI-driven automation ensured prescriptions, referrals, and treatment plans were processed promptly, reducing physician workload and burnout while enhancing patient-focused care.
About Practice:
Main Street Medical is a Primary and Urgent Care practice located on Hilton Head Island, staffed by four dedicated providers serving a community of 1,000 patients. They offer a wide range of services including adult care, pediatric sick care, x-rays, laboratory testing, medication assistance, drug screening, flu vaccinations, annual wellness exams, and routine physicals. Committed to treating every individual with dignity and compassion, Main Street Medical strives to deliver comprehensive medical care that supports and promotes a healthy community.
