Sales: 508-836-2700
Results
- Enhanced Patient Engagement and communication
- Streamlined appointment scheduling and rescheduling
- Reduced wait times and phone call burdens
- Smoother and more automated patient experience
“healow Genie is going to be a great complement. The efficiency and the Patient Engagement are going to be a game changer for the practice. Enhancing patient communication and appointment scheduling is going to be the top benefit that improves patient satisfaction and retention. Scheduling and rescheduling will be great — it will also free up the time of my staff to do other things. And having an automated AI solution would go a long way in making my life easier also. The benefits of cost savings could be multifold.”
– Priyadarshan Bajpayi, MD, CEO, Evolve Psychiatry
Problem
Evolve Psychiatry faces several challenges common to healthcare providers, especially around communication and scheduling. Patients often are frustrated with long phone wait times just to reschedule appointments or check their balances. These inefficiencies make it difficult to deliver effective Patient Engagement, as staff find themselves overwhelmed with repetitive calls and after-hours demands. The practice struggles with high administrative costs and the growing need for more staff to handle volume, making daily operations and patient retention difficult.
Solution
By implementing AI-powered contact center solutions like healow® Genie, Evolve Psychiatry expects to streamline both patient communication and appointment management. The technology promises to automate scheduling, rescheduling, and balance inquiries, allowing patients to get quick answers without waiting. This will not only empower patients with faster access but also frees staff to focus on critical tasks. Additionally, automating after-hours support is projected to significantly reduce reliance on costly external services, resulting in substantial administrative cost savings and improved staff efficiency — a win for both clinics and patient satisfaction.
About Practice:
Evolve Psychiatry specializes in treating a wide range of mental health conditions and addiction issues, helping patients regain control of their lives. They provide customized treatment plans tailored to each patient’s specific needs, rather than relying on a one-size-fits-all approach. Their treatment methods often combine therapy and medication, depending on the condition being addressed. They are committed to supporting patients by providing personalized, compassionate care that balances treatment with daily operations, minimizing potential disruptions.
