In The News

March
2
2026

eClinicalWorks AI-Powered Solutions: Driving a Sustainable Digital Future for Rural Healthcare

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Becker's Health IT highlights how eClinicalWorks is transforming rural healthcare with AI-powered solutions that address unique challenges, including physician shortages, limited resources, and geographic barriers. From interoperability tools like PRISMA to telehealth solutions, eClinicalWorks is empowering rural providers to deliver high-quality, connected care and build a sustainable digital future.
March
2
2026

Why ‘Invisible Work’ Is Becoming Healthcare’s Biggest AI Opportunity

Sidd Shah, VP of healow, shared with Forbes Tech Council how AI is addressing healthcare’s “invisible work” through AI-powered solutions that streamline repetitive, high-volume tasks such as scheduling, refill requests, and patient inquiries. By integrating AI into existing workflows, we reduce staff burnout, improve operational efficiency, and enhance patient care continuity—all while maintaining reliability, accuracy, and privacy.
February
24
2026

At HIMSS26, eClinicalWorks will introduce new AI API tool for EHRs

eClinicalWorks is set to unveil its new AI API Workbench at HIMSS26, empowering healthcare organizations to create customized AI agents for improved workflows. The company highlights the shift to autonomous AI operations, emphasizing AI-powered tools for front-office automation, real-time decision-making, and seamless interoperability. eClinicalWorks aims to help healthcare leaders unlock actionable insights and efficiency from decades of EHR data.
February
17
2026

Exclusive: EHR-linked call automation handles 76% of practice’s calls end to end

Main Street Medical in South Carolina implemented healow's Genie, integrated with the eClinicalWorks EHR, to streamline call handling and reduce administrative burdens. This has led to a 16.5% increase in scheduled appointments, enhanced patient satisfaction, and reduced staff burnout.
January
30
2026

AI contact center trends to watch in 2026: Transforming patient communication

healow Genie, an AI-powered contact center solutions is revolutionizing patient communication by enhancing engagement, streamlining administrative tasks, and reducing operational costs. With seamless EHR integration, personalized support, and multilingual capabilities, these solutions are shaping a patient-centered healthcare ecosystem for 2026 and beyond.
January
27
2026

The Role Of Modern Patient Engagement Technology In Reshaping The Patient Experience

Sidd Shah, VP of healow shared with Forbes about the impact of modern patient engagement technology. These tools can streamline processes and enhance patient care. By fostering patient-centric care, providers can strengthen relationships, build trust, and improve healthcare outcomes.
January
14
2026

10 ways practice administrators can put AI to work

Physicians Practice recently highlighted a survey conducted by eClinicalWorks at the 2025 National Conference, which highlights that half of practices were already using at least one AI tool. Among AI adopters in that sample, 72% relied on Sunoh.ai for clinical documentation support, and approximately two-thirds of those users reported that it saved them one to four hours or more per day.
January
14
2026

Healthcare AI and Patients – 2026 Health IT Predictions

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Healthcare IT Today published Girish Navani's 2026 prediction about the transformative potential of AI in healthcare. Girish emphasizes the promise of AI to create protected time for clinicians, enabling practices to enhance patient care, increase access, and improve provider well-being.
December
29
2025

eClinicalWorks advances interoperability with AI-driven insights that transform care delivery

Through PRISMANet and the CMS Digital Health Tech Ecosystem initiative, eClinicalWorks is transforming healthcare delivery with AI-driven interoperability advancements to support seamless health data exchange, empowering patients and providers. The new AI assistant for PRISMA enhances real-time access to patient's medical history, improving care coordination and outcomes.
December
11
2025

Smart Meter and eClinicalWorks More Than Double RPM Adoption in 2025, Powering a New Era of Connected Care for Patients

eClinicalWorks had partnered with Smart Meter to simplify remote patient monitoring (RPM) for providers and deliver life-changing, real-time insights for the 133 million Americans living with chronic disease. This partnership allows more than 180,000 eClinicalWorks providers the ability to seamlessly enroll patients, capture vitals, and monitor chronic conditions directly within the eClinicalWorks RPM module.