eClinicalWorks Outperforms Allscripts, athenahealth, Epic, & NextGen in Physician Satisfaction

By: | Tags: , , , | January 30th, 2018


Reaction Data survey shows eClinicalWorks shines with 82% of satisfied users

WESTBOROUGH, Mass.—January 30, 2018eClinicalWorks®, a leader in healthcare IT solutions, outperforms Allscripts, athenahealth, NextGen, and Epic in physician satisfaction in a new report from Reaction Data. The report found the eClinicalWorks comprehensive EHR solution shines with 82% of satisfied physicians using an EHR daily, with a rating of 5 or higher on a scale of 1 to 10, compared to 67% for Epic, 58% for athenahealth and Greenway, 55% for NextGen, and 28% for Allscripts. 

The report found 53% of users advocated for eClinicalWorks, with a rating of 7 or higher on a scale of 1 to 10. The corresponding figures for other leading vendors were 45% for Epic, 39% for athenahealth, 25% for NextGen, and 16% for both Allscripts and Greenway. 

Reaction Data analyzed data from hundreds of healthcare physician respondents and focused on the physicians who reported being satisfied with their current EHR vendor. 

Organizations are switching to eClinicalWorks because it offers a suite of tightly integrated cloud solutions to help practices deliver quality care, and improve patient and physician satisfaction. In 2017, thousands of physicians made the switch to eClinicalWorks from a different EHR, which included Greenway, Allscripts, NextGen, athenahealth, GE Centricity, eMDs, SOAPware, and Practice Fusion.  

“At eClinicalWorks, we are committed to innovation with the ongoing strength and quality of the eClinicalWorks cloud-centric EHR,” said Girish Navani, CEO and co-founder of eClinicalWorks. “eClinicalWorks remains focused on delivering technology to enhance usability and lower the overall cost of ownership. The eClinicalWorks Virtual Assistant (Eva) will take usability to a whole new level, enabling users to improve practice efficiency by interacting with eClinicalWorks technology in a conversational manner. The strength and quality of our industry-leading technology will empower organizations to meet the challenges and opportunities of value-based care.” 

 About eClinicalWorks

eClinicalWorks® is a privately held leader in healthcare IT solutions. With more than 130,000 physicians and nurse practitioners using its solutions, customers include ACOs, physician practices, hospitals, community health centers, departments of health, and convenient care clinics. During the past eight years, 19 eClinicalWorks customers have received the prestigious HIMSS Davies Award, honoring excellence in Electronic Health Record implementation. The company is second largest in the country for e-prescribing. Based in Westborough, Mass., eClinicalWorks has additional offices in Austin, New York City, Chicago, California, Georgia, London, India, and Dubai. For more information, please visit, Facebook, Twitter, or call 866-888-6929.