eClinicalWorks RCM Helps Independently Owned Healthcare Organization Achieve $1 Billion in Collections

By: | Tags: , , , | October 18th, 2022

Advocare’s 700 providers use automated, cloud-based RCM solution to facilitate over two million patient visits

WESTBOROUGH, MA.—October 18, 2022— eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Advocare, LLC — one of Pennsylvania and New Jersey’s largest independently physician-owned and -governed medical organizations — has now achieved $1 billion in collections using eClinicalWorks Revenue Cycle Management (RCM).


Since switching to eClinicalWorks RCM solution, Advocare’s 700 providers have used the following features to facilitate more than two million patient visits a year:

  • Increased automation
  • Cloud-based services
  • Customer-centered models
  • Integration with the eClinicalWorks EHR
  • Seamless data exchange
  • Easy patient access for bill pay


“We’re most impressed with the open communication from the eClinicalWorks team,” said Todd Mallon, CFO of Advocare. “With over 150 care centers, Advocare has seen over 20% growth in the last two years. We needed a flexible yet reliable RCM solution and a dedicated service team to keep our operations running smoothly. The eClinicalWorks RCM solution offered an intelligent system that gives our providers daily insights on patient claims and payments through easy-to-use dashboards and the eClinicalWorks service team is available to manage day-to-day functions like claim submissions, A/R follow-ups, appeals, and cash collections.”

“Revenue Cycle Management is all about the fine details,” said Girish Navani, CEO and cofounder of eClinicalWorks. “The eClinicalWorks RCM service, powered by the intelligent cloud-based eCW RCM Open Connect platform, ensures that every claim has as much information as possible. AI-driven bots for process automation are helping achieve 98.7% successful first pass claim submissions, resulting in a higher net collection rate and practice revenue growth.”

About Advocare

Advocare is a physician-owned and -governed LLC operating under one tax ID number founded in 1998. It is a partnership of the top doctors in New Jersey and Pennsylvania, including pediatricians, family practice physicians and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. The doctors at Advocare promise to bring to each patient their vast experience, a pursuit of continuing education, and a true love for the practice of medicine. They are proud to provide the highest-quality healthcare with a personal, caring touch that focuses on the health, safety, well-being, and overall needs of patients and their families. Learn more at

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 150,000 physicians and 850,000 medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges 21st-century healthcare. For more information, visit, follow us on Facebook and Twitter, or call (866) 888-6929.