Advocare

Customer Success Story: Advocare, LLC

A Successful ‘Big Bang’ Implementation

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“eClinicalWorks allows us to bring in information from all the other care centers with which the patient has been involved. The patient really benefits in the long run.”
Dr. Scott Schaffer, ENT physician, Advocare, LLC

Practice Info

  • Large, physician-owned multi-specialty medical group
  • Founded 1998; based in Marlton, New Jersey
  • Nearly 200 locations in southern New Jersey and greater Philadelphia
  • Serving approximately 590,000 patients
  • Nearly 600 physicians, offering primary care and specialty medicine
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Problem

After selecting eClinicalWorks for their 600+ physicians and 190 locations, Advocare, LLC undertook a second, equally daunting challenge — a “Big Bang” implementation of the EHR in every one of their office locations on the same day.

Solution

Advocare, LLC established workstreams for training, IT, interfaces, communication, and contracting, and teamed with eClinicalWorks experts at every location — in Pennsylvania and New Jersey — for Go-Live on June 24, 2019.

Results

Thanks to planning and buy-in from all staff, Advocare enjoyed a successful Go-Live. Within two months, staff in all areas — internal, family, and pediatric medicine, OB/GYN, and other medical specialties — were using the EHR proficiently.

About Advocare, LLC

As one of the nation’s largest, physician-owned multi-specialty medical groups, Advocare, LLC needed a best-in-class healthcare IT provider to help them provide comprehensive, integrated, and connected care among their nearly 200 provider locations. After an exhaustive, two-year search and review process, they selected eClinicalWorks. Advocare then prepared for a one-day Go-Live at all their locations, coordinating with eClinicalWorks to cover management, communications, interfaces, data migration, and training. The results have included better documentation, higher care quality, and the development of an ongoing relationship with their new healthcare IT provider, eClinicalWorks.

About eClinicalWorks

eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals, and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

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