![](https://play.vidyard.com/Z6qrjguDfDH8zBezGAsb7q.jpg)
Results
- Increased engagement and communication with patients
- Improved scheduling and reduced cancellations
- Ability to approve medical requests in real time
- Embraced by patients of all ages, including those in their 90s
![America’s_Family_Doctors_Headshot](https://www.eclinicalworks.com/wp-content/uploads/2023/09/250x188-px.png)
“healow is like the diamond in the rough, engaging not only with our staff but also with multiple groups, making it one of the best-kept secrets for keeping healthcare practices engaged and more secure in the long run.”
– S. Steve Samudrala, MD, Family Medicine, America’s Family Doctors, PLLC
Problem
America’s Family Doctors’ challenge was engaging and communicating with their patients effectively. They sought a solution to maintain a full schedule, especially when dealing with cancellations and no-shows. Also, they aimed to enhance patient engagement and communication, ensuring the longevity and security of their practices.
Solution
America’s Family Doctors’ solution to improving patient engagement is healow. This EHR-agnostic healthcare IT platform streamlines communication between care teams and patients and allows patients to self-schedule appointments – all through a simple-to-use mobile app. With healow, practices can keep schedules full, reduce no-shows, and help improve patient care. Physicians can also communicate with patients in real-time, as demonstrated by the example of a patient with cerebral palsy who needed approval for a Disneyland® trip.
About Practice:
- America’s Family Doctors is a medical practice with multiple locations in Tennessee.
- Offers various services, including preventative care, acute care, and chronic disease management.
- Participates in value-based care programs to ensure patients receive high-quality care while keeping costs low.
- Website: https://afdclinics.com