America’s Family Doctors

Unlock Healthcare Benefits with healow

Results

  • Increased engagement and communication with patients
  • Improved scheduling and reduced cancellations
  • Ability to approve medical requests in real time
  • Embraced by patients of all ages, including those in their 90s
America’s_Family_Doctors_Headshot

“healow is like the diamond in the rough, engaging not only with our staff but also with multiple groups, making it one of the best-kept secrets for keeping healthcare practices engaged and more secure in the long run.”
– S. Steve Samudrala, MD, Family Medicine, America’s Family Doctors, PLLC

Problem

America’s Family Doctors’ challenge was engaging and communicating with their patients effectively. They sought a solution to maintain a full schedule, especially when dealing with cancellations and no-shows. Also, they aimed to enhance patient engagement and communication, ensuring the longevity and security of their practices.

Solution

America’s Family Doctors’ solution to improving patient engagement is healow. This EHR-agnostic healthcare IT platform streamlines communication between care teams and patients and allows patients to self-schedule appointments – all through a simple-to-use mobile app. With healow, practices can keep schedules full, reduce no-shows, and help improve patient care. Physicians can also communicate with patients in real-time, as demonstrated by the example of a patient with cerebral palsy who needed approval for a Disneyland® trip.