Customer Success Story - Block & Nation Family Medicine
“At our office, we know that choosing to convert to eClinicalWorks was the right decision. We are far better off now using eCW than being on paper charts. This conversion has helped our medical office evolve into an efficient, modern platform of patient care in order to remain quality oriented, independent, and financially successful.” — Dr. Bradley Block
- Block & Nation Family Medicine
- Type of Organization: Ambulatory
- Providers: Four Providers
- Location: Oviedo, FL
- Specialty: Family Medicine
- Active Patients: 80,000+
Block & Nation was looking to use technology to streamline work, improve documentation, provide better sharing of patient history among doctors outside of the practice, and increase efficiencies and profitability. The practice realized that it needed an Electronic Medical Record.
Dr. Bradley Block spent six months researching and comparing dozens of different EMRs to fit its office needs. The lengthy search revealed that the eClinicalWorks comprehensive EHR solution with unified practice management was his group’s top choice. The document imaging and storage capabilities were cutting edge, and eClinicalWorks was priced more favorably than any EHR with similar capabilities.
The eClinicalWorks Solution:
- Clearinghouse: Gateway EDI
- Electronic Remittance Advice (ERA)
- Third Party Products: Midmark Spirometer
- eClinicalWorks Patient Portal
- eClinicalWorks P2P
- MU Attestation 8/11
- Bidirectional Lab Interfaces with:
- CPL Labs
The data migration of over 14,000 patient demographic files went very smoothly; the scanning of paper files, forms, insurance cards, and driver’s licenses was quick and easy as patients came through the office; the staff and physicians quickly learned to use eClinicalWorks; Block & Nation is currently using eClinicalWorks P2P; and the return on investment that the practice achieved over a three-year period is substantial.
Clinical and Administrative Improvements:
- Mark Shulman, a patient of Dr. Block, stated, “I have been a patient of Dr. Block’s since prior to the eClinicalWorks EMR system. I appreciate that prescriptions can be sent to the pharmacy directly from the office, Dr. Block can compare and discuss previous and current lab results side by side with me, and the patient portal gives me the ability to schedule appointments and see lab results without having to call the office.”
- eClinicalWorks makes the check-in and check-out process very easy and basically error proof.
- Once the electronic claims and payments from insurance companies are received, there’s very little that the billing office has to do to put the information into the proper patient record.
- Automatic ERA downloads – downloads payments from clearinghouse and automatically posts to the appropriate patients…great feature!
- Accessible from anywhere; providers & employees can work from home instead of having to stay late at the office.
- Multiple staff members can work within the same patient’s record at one time.
- Without leaving the exam room while with a patient, a doctor can send a nurse an urgent message that he or she needs a radiology report on the current patient; a few minutes later, the nurse can send a message back that the report is ready for the doctor to pull up from the patient’s radiology file.
- “By the end of the first year, the three doctors that had been full-time with us at least a year prior to implementing eClinicalWorks, on average brought in $20,000 more per doctor to the practice before overhead than they had the year before when we had paper.” — Dr. Bradley Block
About Block & Nation Family Medicine
Block & Nation Family Medicine is a four-provider independently owned office. The majority of the patient visits are for routine medical care for young and middle-aged families. The practice’s goal is to create a medical office that gives high-quality patient care and excellent customer service in a pleasant environment.