“Being a working mom, this has been extremely helpful. I am able to access the medical records, lab results, growth charts, as well as request appointments, refills and send messages to the doctor. I highly recommend these valuable tools to other parents.”
Jennifer Clay, parent of a patient at the Children’s Clinic
The Children’s Clinic needed to increase the number of patients using Patient Portal and the healow app, and identified several causes for low engagement:
Partnering with eClinicalWorks Patient Relationship Management Services to review workflows, product setup procedures, and overall practice requirements.
The Children’s Clinic successfully marketed patient engagement tools, resulting in increased use of Patient Portal and healow apps. Customized marketing materials helped brand the practice. More parents used Kiosk for self-check-in, and Patient Portal for online forms. The practice saw fewer phone calls, greater efficiency, and higher patient satisfaction.
Founded in 1959, the Children’s Clinic of Jonesboro is one of the most well-established pediatric clinics in Arkansas. It includes a wellness center and research division, attends to the newborn nursery, pediatric ward, and emergency department at nearby St. Bernards Medical Center, and works closely with Arkansas Children’s Hospital in Little Rock.
eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals, and community health records for customers of all sizes and specialties.
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